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Executive Kia - Service Center

Wallingford, CT

4.7
1,376 Reviews

1,376 Reviews of Executive Kia - Service Center

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May 05, 2022

I normally have great service when I take my car there but my last service appointment which was April 16, 2022 I got a oil change and five days later April 21 I took my car to the shop for some tires and More

by Cal J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We apologize for the oversight and are relieved that this minor detail was addressed. We truly appreciate your business. Carl Maratta Service Manager

May 04, 2022

Make sure to get all quotes in writing, padding the bill and price gouging are common More

by Mr Santa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
May 05, 2022 -

Executive Kia responded

Thanks for for choosing Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

May 04, 2022

They were able to schedule me quickly and were very helpful with my self-induced timing crunch. More

by MLMCCRANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovan Teague
May 05, 2022 -

Executive Kia responded

Thank you for choosing Executive Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carl Maratta Service Manager

May 04, 2022

Service and parts department was able to help me with my issue and recall issues . I found the employees very professional and knowledgeable. More

by Mark Baselice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush, Russ Kastner
May 05, 2022 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

May 04, 2022

I do not like the way that the customer service gives you a price telling you what it costs to have your car done and when you get there to pay them they have hidden fees More

by KEVLANG005
Price
Recommend Dealer
Yes
Employees Worked With
Carl Maratta
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Executive Kia responded

Thank you for this feedback. Our goal is to make sure everyone who walks through the door leaves happy. Please give me a call if you would like to discuss further. Carl Maratta Service Manager

May 04, 2022

They are always welcoming and helpful. I have never had a bad experience! (6+years) More

by FERRARI.KATIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
May 05, 2022 -

Executive Kia responded

We appreciate your loyal business and our team looks forward to serving you again soon! Carl Maratta Service Manager

May 04, 2022

I always experience friendly and professional service with my car. this staff is among the best that i have ever come across. would recommend them to anyone! More

by JSSAND74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
May 05, 2022 -

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

May 03, 2022

Great customer service. They really help me keep up with my car and service it in a timely manner. More

by Nina524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
May 04, 2022 -

Executive Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Nina, and we are thrilled that you found your experience with us to be a positive one at Executive Kia. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

May 03, 2022

You guys did a great job on my new cari will definitely come back there for my next oil change..they were so friendly there… thank you again More

by LYNNM927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
May 04, 2022 -

Executive Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Lynn, please let us know. Carl Maratta Service Manager

May 04, 2022 -

LYNNM927 responded

Ok thanks

May 03, 2022

I was going to call late last week, but a came down with Covid! Now I receive this email. I was not happy with the service, you need a new motor!! Well, 1 fuel injector was replaced! Should I be happy wi More

by JCOVE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rick Parbhunath
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Executive Kia responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Carl Maratta Service Manager

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