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Executive Kia - Service Center

Wallingford, CT

4.7
1,376 Reviews

1,376 Reviews of Executive Kia - Service Center

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May 03, 2022

Rick and Brian are wonderful and also Carl. But when I talked to inquire about my vehicle and a women answered she told they were very busy and they have8 cars they are working on with engine More

by annadanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
May 04, 2022 -

Executive Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you. Carl Maratta Service Manager

May 01, 2022

Everyone is really nice and professional. The service on my car was completed in a timely manner More

by M_LEBRONRIVERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

April 29, 2022

i had a promotion from kia for a oil/tire rotation for the same price of an oil change being i needed an oil change i decided to take advanage. I was only going to get my oil changed but the service rep c More

by GILBERTPB41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

April 29, 2022

They were fast honest and kept me updated on what they were doing, waiting for parts and estimate on when they should have everything done and ready. I highly recommend the service dept to anyone who migh More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush
May 02, 2022 -

Executive Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Kia. We look forward to having you as one of our valued customers for many more years to come! Carl Maratta Service Manager

April 29, 2022

The dealership is great everyone is very helpful but Brian in the service department is definitely a keeper he is so helpful and friendly he makes it a joy to come there More

by DEBORAHDAGOSTINO0857
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff in sales is also very nice and helpful , Brian Roush
May 02, 2022 -

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

April 27, 2022

Brian is knowledgeable and personable. I felt like my car was in good hands there. More

by marc.fiorillo1@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Apr 27, 2022 -

Executive Kia responded

Marc, Thank you for taking the time to share your thoughts on working with Brian and our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

April 26, 2022

I was told the price for the service when I booked the appointment. I was greeted promptly upon arrival. The waiting area was clean and neat. The service provider was very pleasant. More

by CARRI-ANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovan Teague
Apr 26, 2022 -

Executive Kia responded

Carri-Ann, Thanks for sharing your thoughts about your experience with Executive Kia. Jovan and our team appreciate your business and hope to see you again soon! Carl Maratta Service Manager

April 26, 2022

I was pleased with the service I received at Execuitve Kia. They were helpful, timely and took care of the needs I had. More

by katiebeth1185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Apr 26, 2022 -

Executive Kia responded

Katiebeth, Thank you for choosing Executive Kia, your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again! Carl Maratta Service Manager

April 26, 2022

Great service and appreciated the friendly ride home when the wait was going to exceed the time I had planned to stay after adding recommended services. More

by stabley17313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Apr 27, 2022 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brian and our team, and we look forward to working with you again. Carl Maratta Service Manager

April 26, 2022

The service personnel were very prompt logging my vehicle into not their cue. The customer lounge is very clean and spacious. My vehicle’s service was completed much quicker than I had anticipated. Good Job More

by SUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Roush, Jovan Teague
Apr 27, 2022 -

Executive Kia responded

Sue, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Executive Kia! Carl Maratta Service Manager

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