Back

Executive Kia - Service Center

Wallingford, CT

4.7
1,375 Reviews

1,375 Reviews of Executive Kia - Service Center

Sort by
March 15, 2022

This was my first car service appointment and I was welcomed by the staff immediately. More

by DEDIPALMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jovan, Brian Roush
Mar 15, 2022 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

March 14, 2022

Not very pleasant people. Had my vehicle for over 5 days just to tell me idler pulley was bad. After telling me they were waiting on tech line because motor was knocking. Spen More

by NATALIESEPULVEDA0920
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rick Parbhunath
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2022 -

Executive Kia responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Carl Maratta Service Manager

March 14, 2022

I was pleased that I only waited an hour this time around for an oil change More

by MRSFORBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

March 14, 2022

Executive Kia service has always been a good experience. The service staff are friendly, professional, and efficient. More

by Shonnamarshall99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Executive Kia responded

We appreciate your business and our team looks forward to serving you again soon! Carl Maratta Service Manager

March 14, 2022

Service was great I did not wait so long but they did a good job More

by ROBQUIJADA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarina Pompei
Mar 15, 2022 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

March 14, 2022

Great service nice friendly staff clean environment. Usually gets my car in right away would recommend this dealership More

by RUOTOLOP8299
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Executive Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Executive Kia! Carl Maratta Service Manager

March 13, 2022

Making an appointment was easy. The service manager explained the required maintenance and the cost. He called later and said I had done some service before. The reason I use KIA is More

by alby43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Mar 14, 2022 -

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

March 11, 2022

My go to service center. Good waiting area to use and work while I wait for my car. More

by dpoincelot
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Mar 14, 2022 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

March 11, 2022

The service center workers get you in and out, they explain everything you need to know and are polite More

by CHRISSYCARDONA26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Mar 14, 2022 -

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Chrissy, and look forward to your next visit. Carl Maratta Service Manager

March 11, 2022

Easy scheduling, nice customer service; informative about service issues, overall managed well-very satisfied customer More

by GONZALEZJAE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Roush
Mar 14, 2022 -

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

...
94
...