Executive Nissan - Service Center

Alberto is the best service advisor! He truly takes care of the customer. Margo at the cashier window is helpful and makes cashing out very easy Great dealership 👍 of the customer. Margo at the cashier window is helpful and makes cashing out very easy Great dealership 👍 More

Never Fail Perfection In October I had a little fender bender; I had the repairs done at East Hartford Hoffman Collision. The Geico rep quoted a four day turn around. I use In October I had a little fender bender; I had the repairs done at East Hartford Hoffman Collision. The Geico rep quoted a four day turn around. I used them instead of going to Executive Jeep in Wallingford because that place was Geico "preferred" so the work was guaranteed for life. They had my Jeep for 5 weeks and it cost me a grand in rental car fees, and that was with Enterprise being super cool and giving me the Geico daily rate. NOTHING went right. They ordered the wrong parts, they lost my JEEP center cap off a rim, they sent me home minus one locking lug nut so I drove an SRT8 Cherokee home driving spirited as always with four lugs on the front passenger tire. That could have been catastrophic. The valve stems were missing caps off of two tires. the new front bumper cover they painted had overspray with sand grain sized blemishes along the edges, visible from 10 feet away. et cetera et cetera et cetera. The worst part was the Hoffman service advisor I was assigned called me once in the first week of repair. Every call after that was initiated be me, the customer. it got to the point when I called, Collin would say "you want an update on your Jeep, huh..?" I regretted my decision from the moment I gave them my key fob. I spoke with the manager and told him of my troubles about 3 weeks in. He found my center cap, he replaced all four locking lugs but refused to assume responsibility of the rental car costs I incurred due to his employee’s incompetence. I am currently submitting a claim with the department of insurance for a reimbursement of the rental car fees. I have never encountered anything but true greatness at Executive Jeep. Anthony Elder is so good; I remember his name and smile when I see him and ask how is doing if I'm just coming in for an oil change. I will never make the mistake of having anyone else touch my vehicle. I am going to try to get reimbursement from Geico to address the overspray on the botch job, but only if Executive can fix it. Very Truly Yours, Dan Fisher More

Fast and efficient I drove right in and was taken right away. The service was quick and efficient and took just as long as they said it would. I drove right in and was taken right away. The service was quick and efficient and took just as long as they said it would. More

It was quick and cheaper than I expected. Gary was pleasant very courteous and not pushyHe also was very Informative. Everyone is always helpful and customer oriented. pleasant very courteous and not pushyHe also was very Informative. Everyone is always helpful and customer oriented. More

Excellent THe dealer and service manager Johnathan Roahan extremely helpful and courteous. I have always satisfied at Executative Nissan and would recommendi THe dealer and service manager Johnathan Roahan extremely helpful and courteous. I have always satisfied at Executative Nissan and would recommendi them to other people, More

Fantastic Prompt appointment. The car was ready when they said it would be . Always great working with Anthony he made sure that my recall was done that I did Prompt appointment. The car was ready when they said it would be . Always great working with Anthony he made sure that my recall was done that I did not know about. He even made sue my new battery was installed on my key chain Great job to a great team. More

Jason was an excellent service advisor. Great communication and overall experience. Loved being offered Lyft to get to/from dealership...that will have me coming back. communication and overall experience. Loved being offered Lyft to get to/from dealership...that will have me coming back. More

As always top notch service. I think your customer service is the best. Especially Jonathan, thank you for your professionalism. Loved the protective plastic and the floor mat. service is the best. Especially Jonathan, thank you for your professionalism. Loved the protective plastic and the floor mat. More

Oil Change They are very efficient with time and reasonable on the pricing for the parts and services they offer. When it comes to recommendations made, they are They are very efficient with time and reasonable on the pricing for the parts and services they offer. When it comes to recommendations made, they are honest. More

I was greeted by Megan when I first entered she asked me for my name took my keys and showed me to the waiting area. Everything was done within the hour. Megan was great! for my name took my keys and showed me to the waiting area. Everything was done within the hour. Megan was great! More