Exeter Subaru

We just purchased our third Subaru from Exeter Subaru. Tim Hartford was professional & very helpful. He met our expectations and was so polite. We are grateful for the service we received and will conti Tim Hartford was professional & very helpful. He met our expectations and was so polite. We are grateful for the service we received and will continue to spread the word about Tim & the Exeter Subaru team! More

I am returning customer, having bought my previous Outback at Exeter Subaru. I have found the folks at this dealership to be respectful and have dealt with me with integrity. The attitude of the deale Outback at Exeter Subaru. I have found the folks at this dealership to be respectful and have dealt with me with integrity. The attitude of the dealership is not high pressure, even while trying to 'close the deal'. I feel the dealership is trust worthy and I enjoy doing my business with them. The dealership does not have a institutionalized nor impersonal feel. Rather, it has a 'down-home' quality. The kind of place where you want do business. I highly recommend. More

I have listed NA on two items because I have just purchased the car and have no experience with service yet or customer service. I was very pleased with John Websters approach. It was low key but in purchased the car and have no experience with service yet or customer service. I was very pleased with John Websters approach. It was low key but informative and thorough. He carefully explained all aspects of the car that were of importance to me like AWD Drive, engine design, and safety features. The test drive was full of information and experiences that I did not get fron a competitor. I also appreciate the way he spoke to me about the dealership itself and it's business philosophy. He also took me to the service department and introduced me to the service manager and showed me the waiting area that has wireless internet available. In short John made me feel at home without going overboard. Although I am glad I took the extended warranty, I was not made aware of the fact that on an all wheel drive car, there can be transmission issues if a tire must be replaced because it is damaged, and the other tires are not replaced as well.Make sure to ask about this up front before you are with the business manager signing the final papers. I love the car and I would recommend John and the dealersip. More

Shopped at Exeter Subaru for a used car for my son.He has always liked Volvo wagons and we found this car listed on Auto Trader. Met Tim Hartford and took a test drive . On the window sticker there was com always liked Volvo wagons and we found this car listed on Auto Trader. Met Tim Hartford and took a test drive . On the window sticker there was comments on repairs that would be done before delivery. The car was in great shape but needed 2 new tires and front axle . Upon final test drive one more issue was discovered with a noise in the front end and turned out to be a motor mount which their service department replaced. The whole transaction was smooth and the purchase experience was very good, and Tim was very helpful. More

I have been a customer of Exeter Subaru for over ten years. The salesperson I've worked with, John Webster, goes out of his way to make sure customers understand all the features of the vehicle they're years. The salesperson I've worked with, John Webster, goes out of his way to make sure customers understand all the features of the vehicle they're considering leasing or buying. My decision wasn't a difficult one, as I've driven Subarus for years. My lease was coming due, and I knew I wanted to lease a 2013 Impreza sedan. Some features I didn't have before, like heated seats and side windows, were important to me, and John made sure I got them. I live on a fixed income, so an affordable rate was also important to me, and the finance department was able to keep my monthly payment within my budget. Everyone I've dealt with at Exeter Subaru is knowledgeable and friendly. Appointments are kept on time, and service is always done in a timely manner. I recommend this dealership without reservation. More

I went to this dealer specifically to buy a car from Tim Hartford. He was considerate of my time and my specific needs. Tim is not only very knowledgeable about Subaru products but all makes of cars. I Hartford. He was considerate of my time and my specific needs. Tim is not only very knowledgeable about Subaru products but all makes of cars. I came in with a specific price that I could not go over. Tim respected that and I was able to drive away in a new car for a price I could afford. I would recommend buying a car from Tim for sure. I couldn't be happier with my new car. More

We were just on our first day looking for a vehicle, as we have to find one that would act as a vehicle to fit most of our needs...well, we got to the dealership around 3ish in the afternoon. Eric was rig we have to find one that would act as a vehicle to fit most of our needs...well, we got to the dealership around 3ish in the afternoon. Eric was right there as we were looking at the first vehicle...well...we narrowed it down to 2. Took it for a test drive. Came back to the dealership and sat down and proceeded to do some figures and 'talk'. 'Talk' turned into action and we ended up trading right then. Now...this sounds VERY simple, but, you have to figure that it was a late start in the day, the closing hours of the business, the hours that Eric has to stay(or leave for home), looking at the vehicles and Eric asking the right questions and narrowing it down...and then the PAPER WORK...and the time it takes to get all of it through. Not only did we feel guilty about keeping Eric, we were now keeping Greg (finance) past his time and Jimmie (manager) as well, past his time....!!!! We did complete the transaction about 8:30 pm, well beyond the business and human hours. Our way of 'thanking' Eric is to keep in touch and to enjoy the vehicle, keep it on track with the needs of vehicle upkeep and to express the kind of person and sales person he is: Eric is a genuine caring, trusting, pleasing, personable salesperson. He's the first one you meet and that sets the stage the rest of the environment that follows: Jimmie(manager) and Greg(finance), and all are very nice and makes it happen. We had to go in 2 days later with a question and Eric was there to take care of it himself to save us from doing it. I would highly recommend Exeter Subaru...AND ERIC!!!!!! More

We began our "shopping" for a new car expecting to price and discover features and decide to purchase at a later date. We then met a gracious saleslady Jane Button.She listened attentively sensed o to price and discover features and decide to purchase at a later date. We then met a gracious saleslady Jane Button.She listened attentively sensed our basic requirements, and found an Outback that met all of our must have. We than took the car for a ride with Jane providing detail description of all features. Time out for lunch Jane waited patiently for our return and to answer all questions including trade -in price.Jane found the perfect car with very fair price and effortlessly moved to a completed sale that day. A pleasure to buy from such a skilled salesperson. Woody &Ethel Haselton More

Mike was exceptionally helpful. He was friendly, knew the product line well and spent a lot of time trying to find us a car which met our needs, not an easy task given our particular requirements. We thought product line well and spent a lot of time trying to find us a car which met our needs, not an easy task given our particular requirements. We thought we had found one but needed to think about it overnight as there were a few downsides to it. But when we downloaded and read the Carfax we knew right away it was not for us. Thank you Mike for your kind attention. We will be more than happy to recommend you. Norman & Carole Wilson More

I was very impressed with Jane's overall service and knowledge of the dealership. She was very attentive, friendly and kind. On one of my first return visits for auto service, she made a point of saying knowledge of the dealership. She was very attentive, friendly and kind. On one of my first return visits for auto service, she made a point of saying "hi" to and asking about the car. She also sends out an informative quarterly newsletter with bits and pieces of her life, which shows her to be fun and approachable. I had one of the best auto-purchasing experiences of my life (this is car number 17) at Exeter Subaru. Jane, and everyone else there, always make a point to interact with me when I stop by. If only the DMV gave such great service..... More