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Exeter Subaru
Stratham, NH
2,087 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,087 Reviews of Exeter Subaru
Verified Customer
June 12, 2024
I appreciate the kindness of each person I worked with to find just the right car that would be comfortable for me to drive and safe for my future outings😁 to find just the right car that would be comfortable for me to drive and safe for my future outings😁 More
by jen.doane
Employees Worked With
Domenic Spinelli, Maggie Leverone
May 31, 2024
The buying process was easy, Mitch sold me the car and DJ worked on any extras I asked for. Financing was a pain, Could not take no for an answer, and had to be very persistent. My trade-in had a lowball off worked on any extras I asked for. Financing was a pain, Could not take no for an answer, and had to be very persistent. My trade-in had a lowball offer that I was able to at least double, but could not match the trade-in value I had from a different dealership down the road (Seacoast Volkswagen). The biggest issue I had was after the buying process. The vehicle I bought had hail damage, and the dealership promised to address the hail for buying the car, It was even written into the contract. When picking the car up from the dealership shop, I noticed the hail damages were still there and some "repaired" locations were almost worse. I talked to DJ and he said they repaired about 90% of the damages (I disagreed) and that they did all they could. Anything extra would come out of my pocket because as far as he was concerned, they completed business with me and satisfied my contract. Since I am not a dent expert, I contacted a Dent professional in the area. After evaluating and quoting the dents, they said all dents are repairable and agreed that some locations were left worse than before (dents were reversed and rippled). Exeter Subaru only cares about car sales and not the customer... Once the car is sold, DJ wants nothing to do with your inconveniences, even if it's written into a contract. More
by a_nick
Employees Worked With
Mitch Aase, DJ Agosto
May 19, 2024
Working with Dominic on the car purchase and Maggie on the financing was a pleasure. Dominic was very helpful and knowledgeable on everything with our purchase. Maggie was also very knowledgeable and grea the financing was a pleasure. Dominic was very helpful and knowledgeable on everything with our purchase. Maggie was also very knowledgeable and great to work with. Working with them both made this purchase easy and would recommend them to anyone looking for a new car. More
by laurel.castille
Employees Worked With
Domenic Spinelli, Maggie Leverone
May 19, 2024
I enjoyed working with Dominic. I did not feel pressured. He was knowledgeable and very polite. Financing was easy and I was able to drive the car away same day. I did not feel pressured. He was knowledgeable and very polite. Financing was easy and I was able to drive the car away same day. More
by myrahoganz
Employees Worked With
DJ Agosto, Domenic Spinelli, Maggie Leverone
April 20, 2024
Where has integrity gone ? ?? Mitch sold me the car, but its obvious that's where his job ends. He told me the car had been totally gone over and was in perfect condition. I dis ?? Mitch sold me the car, but its obvious that's where his job ends. He told me the car had been totally gone over and was in perfect condition. I discussed with him that I was leaving for SC in 10 days and driving the car there. On Sunday Feb 25 the car was packed and at 7 am I went to start it and it was dead. Had to call AAA . The battery was 4 years old. The original ! Had to buy a new battery for 200 from AAA. Late start, late picking up my rider and forced to drive after dark. Took bill after return home to Mitch, on April 1. He said Daren, the manager would be back April 8 and would call me then. On April 15, still not a word. I called Subaru of America. They started a case and a case manager called later that day. He started to relate the fact of the case and had them all wrong. Basically, before he talked to me, he called the dealership and colluded with them about how to not reimburse me for the battery. Told me to call back to the dealership, Exeter Subaru. Of course nobody there wants to talk to me at this point. Eventually Daren called back with same story as the case manager.I paid the asking price for the car. Its my 5th Subaru and the 7th in my family. Basically it comes back to the question of integrity . 200 is not a lot of money, however the refusal to reimburse me speaks to the integrity of this dealership. The right thing to do, without question was to reimburse me. We have a friend who owns three dealerships in Burlington Vermont who would never treat a customer this way. Our neighbor is the sales manager at BMW who strongly suggested I write this review. This is poor customer service. More
by ritasnow88
Employees Worked With
Darren Coute, Mitch Aase, DJ Agosto
April 06, 2024
Salesman Mitch and Finance Hanna were great. Unfortunately Mitch was on his day off when the car was delivered and couldn’t check it out. We had added Xzilon for the exterior and interior. When Unfortunately Mitch was on his day off when the car was delivered and couldn’t check it out. We had added Xzilon for the exterior and interior. When salesman Dominick took us to the car it hadn’t even be washed. We asked him to check and he said it was done. We asked for the manager and Jimmy met us at the car. At first he too said it was done. We pointed out areas of dust and dirt on the exterior as well as a rub mark on the front bumper. Jimmy said we could buy a product at WalMart to get the rub marks out. Finally he conceded that the car wasn’t properly prepared for delivery. He told us he would get it done but couldn’t be until the next day. He did give us a loaner so we could get home. When we went back to pick it up we noticed that there was no trailer hitch extension (we had paid to have a hitch installed). We were not told the extension was extra now. Jimmy said he would order one for us free of charge and call us when it was in. Ten days later we called to check and were told it was in and to come pick it up. We haven’t mentioned that the interior door panels looked like they had been dripped on and just messy. If the interior had been treated at all then it was a poor job. We’re so disappointed that we haven’t been back. Don’t know if we will give Exeter Subaru any more business. Sad sin this was the third Outback we had bought from them and had been very satisfied up until now. More
by herzigs02
Employees Worked With
Hannah in finance , Jimmy LaFlamme, Mitch Aase, Domenic Spinelli
March 21, 2024
I did a lot of research before I actually visited Exeter Subaru. Your dealership had five vehicles that were possibles for me. I test drove two and chose the one I liked best. I was very discouraged by t Subaru. Your dealership had five vehicles that were possibles for me. I test drove two and chose the one I liked best. I was very discouraged by the trade in value offered on my old Subaru. Yes, it had high milage and yes it was not something you could sell on your lot but it had been my car for the last twelve years and it was worth more than I got for it, Either way it is over, and I Thank you for your dealship. More
by jveille
Employees Worked With
Hannah Fowler, DJ Agosto, Domenic Spinelli
