Exeter Subaru

Marissa B. is the best! I had great service when buying a 2015 WRX. Not pushy or overwhelming. No weird tactics like other dealers practice. I am so extremely happy with my d I had great service when buying a 2015 WRX. Not pushy or overwhelming. No weird tactics like other dealers practice. I am so extremely happy with my decision for a car and picking Exeter to buy it from. I know my mother will be looking for a car soon, and you can guess where she will be looking. More

Excellent customer service! Great experience! Had a great, easy transition in purchasing a used vehicle. Probably the best and easiest car buying experience I’ve had (I’m 55 years old); No BS, n Had a great, easy transition in purchasing a used vehicle. Probably the best and easiest car buying experience I’ve had (I’m 55 years old); No BS, no sitting in the dealership for hours with some DB lying to you. Worked with David Foster and Hannah Fowler - top notch! It was refreshing to work with “normal, regular” sales and finance people. I’d go back to them in a minute - David and Hannah rocked it. More

Exceptional customer service!! I went into the whole car buying experience with some trepidation given past experience and couldn't have been happier with the whole transaction at E I went into the whole car buying experience with some trepidation given past experience and couldn't have been happier with the whole transaction at Exeter Subaru. From the moment I walked in, Hannah made me feel comfortable discussing various options with no pressure whatsoever and was extremely responsive to my every inquiry. When the time came to actually purchase the car, I was relieved to have such a positive, easy going rapport with the finance person, David. He went through everything with a fine tooth comb for me and I drove away in my new car without any regrets or doubt. I highly recommend these folks for your next car purchase! More

Excellent car buying experience The salesperson provided excellent information, was very responsive to questions, and got information from other sources to answer my questions when n The salesperson provided excellent information, was very responsive to questions, and got information from other sources to answer my questions when necessary. The price negotiation was relatively quick and fair. More

My first time experience was great because of them Great service! I went in not knowing if I could actually get a car and they made it happen! Very nice people and they made sure I was satisfied with m Great service! I went in not knowing if I could actually get a car and they made it happen! Very nice people and they made sure I was satisfied with my purchase! I highly recommend on going here. More

We got just what we wanted, no hassle We were contacted by another Subaru dealership about possibly trading our 2015 Forester on an 2018 Forester. They did not meet our price expectations We were contacted by another Subaru dealership about possibly trading our 2015 Forester on an 2018 Forester. They did not meet our price expectations. We explained that to Exeter Subaru, where we had always had great service for our car, and in five minutes they agreed to our price, we drove away in our new car, very happy. More

Archaic Policies Let me first start by saying that I was a regular customer and was loyal to this dealership, brining my car back there even though I have a different Let me first start by saying that I was a regular customer and was loyal to this dealership, brining my car back there even though I have a different Subaru dealer closer to where I live since I moved but I appreciated the level of service I have had done in the past and knowing the team at Exeter Subaru knew the history on my vehicle. With that said, I brought my vehicle in to have the AC system diagnosed (not just recharged… actually diagnosed) and was told that the reason my car was not blowing cold air was just some cheap O-rings. Paid for those to be replaced and then for the re-charge of the AC system. About a month later I bring the vehicle back and have it rechecked and was told that there was more dye in another location and quoted a new price for repairs. The issue I have with this is that if they would have properly inspected and located ALL areas where there was dye leaking the first time I would not have had to pay for the first repair/diag/recharge to be done because I have an extended service warranty plan that covered the second repair in full (and would have covered the first repair had they located ALL of the issues the first time) so I had to pay for the first visit and my deductible on my service warranty claim the second time all for the same issue. When I asked about this I was told that it was a separate issue and I could not be refunded for the first visit and still had to pay my deductible on this one. I would think the dealership would take ownership of this mistake because you can’t tell me that the second issue started after the first repair. Besides all that, my car was ready on a Friday but the dealership had not received payment from my warranty company yet so they would not give me the car even though we already had the claim fully authorized by the company paying it. I asked for the service manager and was told she was not available/around and that it didn’t matter who I talked to the car wouldn’t be leaving the shop without full payment. If that is the case the policy should be re-examined because that is archaic… does a Dr. not you leave the office until they get paid from the insurance? No. Why they couldn’t just have me sign a form stating if they didn’t get the rest of the money from the warranty company I would be liable and they would bill me/call me I don’t know. Also I have been given my car back before without the dealer having received full payment because this happened last time and they let me pay my deductible and leave but the guy didn’t want to hear it. I will not be going back to this dealer, even though I am halfway through a diagnostic process on a different issue (just waiting for the light to come back on so we know what the issue is). I’d rather start over somewhere else. If you do end up going here, Jamie is the best one in the service dept. and you are lucky if you get her as your advisor. More

Great salespeople, and cars - but. . . I'm very happy with the 2016 Subaru Forrester that I purchased, and had a great experience with the salespeople. John Webster accompanied my wife and I'm very happy with the 2016 Subaru Forrester that I purchased, and had a great experience with the salespeople. John Webster accompanied my wife and I on our test drive. His knowledge of the vehicle was encylcopedic, and his enthusiasm for the brand was very obvious. We didn't buy immediately after the test drive, but my wife was fully sold. We returned a little less than a week later, with financing handled personally, to make a deal and sign a purchase agreement. John Webster was busy with another customer, so he asked Jonathan Dube to work with us. Jonathan Dube was likewise excellent. He was knowledgeable and professional and we were very happy to have his help. The happy portion of the exchange ended when we'd settled on a price. This was when the financial department began to try to work me over. Despite having already set up my own financing, I got to explain to THREE different people - THREE SEPARATE TIMES - that, like them, I too have a great relationship with my credit union. No, I don't want your assistance. I'm quite comfortable handling financing myself - that's why I've already done it. Next was the joy of turning down every upsale service plan and customizable part made by Subaru. The repeated visits and pressure to upsale and use in-house financing was irritating and ate up an hour of time. Delivery day went smoothly, pleasantly, and quickly. My wife loves her car, and I'll return to Exeter Subaru again. I'll recommend them to others - but I'll also warn them that the dealership aggressively pushes upgrades and in-house financing as soon as the decision to purchase is made. More

I enjoy being greeted by name! When I walk through the door of the service department, whether I have an appointment or not, I am greeted by name! I love this dealership because the When I walk through the door of the service department, whether I have an appointment or not, I am greeted by name! I love this dealership because they listen and always treat me with respect. The service manager, Christine, has always taken the time to work issues with me. . Her staff always finds a way to work you in and they are very clear about what is to be done and what has been done. I have a difficult schedule and often have to be fit in where I can. They have always been most helpful. More

Service the way it should be! Courteous, friendly, high ratings for Exeter Subaru Service! I like that I can drive in, get the job done, and I'm on my way. Courteous, friendly, high ratings for Exeter Subaru Service! I like that I can drive in, get the job done, and I'm on my way. More