My latest experience with FC Kerbeck will be my last. My latest experience dealt with calling for an appointment for a recall. I set up the appointment, and requested that I have the seat bezel (plastic part over the power seat controls) replaced while I was there. (This is the 4th time I've had this part replaced) When I got there for the recall work, I was told by Derek that they "forgot" to order the part and that unless the part is prepaid, it would never get ordered. I prepaid for the part and made an appointment for the following week to have the part replaced.
Fast forward to today. I went in and there was no note of my appointment. Worse yet, I took a 1/2 day off of work so I could come in and have this done. After about 20 minutes, the service advisor called me in and told me the part was on back order and no delivery date was given or available. I asked for a refund and the service advisor had to find out how to conduct this transaction. I went to Chevy dealer, they had the (Buick Regal) part in stock, and charged me less than what Kerbeck would have charged.
FC Kerbeck is great at moving metal, but when it comes to fixing it, forget it. I've been a GM owner all of my life, but that has come to an end.