This was one of the worst customer service experience I have ever had from start to finish. When I called to make the appointment I asked if I could drop off the car and pick it up at the end of the day (so I could go to work) and the girl informed me I had to show up at the time of my appointment. I dropped the car off yesterday and when I picked it up they informed me it was not covered under warranty (which I completely understood.) However, when I got it back yesterday the radio, blinker, seatbelt alarm, etc., did not work. I called them and they told me to bring it back in the morning.
I brought it back this morning and the man told me it was like that when I dropped it off. The navigation literally told me where to turn into the parking lot! After continually insisting it was like that, he then explained he heard a “thumping” noise when they brought it up. When asked why I wasn’t told any of this yesterday, I was told they assumed I knew since it was like that when I dropped it off. I was told that they do not touch the radio or anything that would affect that even though they told me they took the whole side apart yesterday. It was not until I had him speak to my husband that he admitted it may have happened when they were testing it to find the leak, but that it still wouldn’t be covered. To continuosly question me but have a completely different response to my husband was disgraceful. I paid 140.00 to get my car back worst than when I dropped it off. I am incredibly disappointed with how it was all handled and I will never return to FC Kerbeck or suggest that anyone else purchase a car there.