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FIAT of Ft. Myers

1.0

5 Lifetime Reviews

14401 S Tamiami Trl, Fort Myers, Florida 33912 Directions
Sales: (888) 379-5754

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5 Reviews of FIAT of Ft. Myers

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August 30, 2016

"4 years of sad experiences, stay away"

- fernandozabala

When I purchased my Fiat I bought the brad experience. This business does not get it. The fancy facility, in compliance with the Fiat brand is ONLY to hook you up. After you purchased the vehicle, you get to the not so nice next-door finance office, the gentleman was kind and knowledgeable, but the place was a joke. 10,000 miles after that the REAL Galena experience commenced. Staff without the minimum Costumer Service skills, a waiting room with rows of chairs, vending machines and TVs playing FOX4 news was the "FIAT experience" to wait for your car to be serviced. "Good morning, I am here for my 10,000 mile service" Service adviser: "What are we doing to the car?" Repeat this experience until now, my fun Fiat is over 80,000 miles. I have complained to FIAT, they can care less, because... this is not themselves, these are independently provided services, they can only listen you venting. Useless. Now to the "cherry on top" Yesterday we had Fiat tow service (thank you Fiat) bringing the car again to this location (I have to clarify, I DO NOT HAVE ANOTHER FIAT SERVICE OPTION in this area) I authorized the $ 119.95 diagnostic service. I received one call at the end of business day "Mr Zabala, this is Rhonda at Galena. The technician informs he needs 5 to 6 hours more to get to the bottom of what is happening with your vehicle" Why did I pay a diagnosis? Is your staff not trained to read the computer in the vehicle and diagnose what is wrong with a car in one hour of work? I requested all work to stop, all parts to be put back in their place, a report showing the work performed and the findings. I promptly called this morning to follow up and to notify them I am sending a towing service to pick up the vehicle, they had not closed the "case", i was unable to pay over the phone. I had to call again, and again so I could finally pay. After all of this done, i had the last silly hope that in talking to the new service manager (they change all the time, no wonder why) I could get some sort of costumer service response. After I told Tim (the service manager) my painful experience with them, he answered "Mr Zabala, no we know how you feel about us" I would be ashamed.

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Recommend Dealer
No
Employees Worked With
Rhonda (the Service Adviser), Tim (Service Manager)
January 12, 2015

"horrible service"

- mindy

Was sold a brand new fiat 500 l with a"custom" paint job on the roof that was terrible. When they painted it, they didn't remove anything...just painted around it. There were also two dents in the roof and it was covered in overspray. I picked it up when it was dark so I didn't realize. When I brought it back, no one would look me in the eye. Said they'd call me with an appt. Didn't hear anything for 3 days. Sent an email and then got a call. Took it in and no one seemed to know what was going on. I was supposed to get a fiat to drive while they had my car, but instead I got a Vw bug with problems. It's been a week and I still don't have my car. I can't say about the quality of thEircom work as I haven't seen it yet, but I'm not holding out much hope.

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Recommend Dealer
No
Employees Worked With
Maurizio r
April 05, 2014

"Great experience! Great Car!"

- MauroCroce

Purchased a 2014 FIAT 500L Trekking from Connie at FIAT of Ft. Myers. What a great experience! Friendly atmosphere! And professional treatment! I did get a fair trade-in value for car and a great selling price. The FIAT 500L Trekking come with a 4year/50K mile warranty, a 3year/36K free scheduled maintenance, free 4 years unlimited mile roadside assistance, No-Charge Navigation with back-up camera and sensors...even the lifetime activation for the NAVI was FREE... If you're in the market for a new car you must test drive the 500L. The price is almost $7,ooo less compared to a comparable Mini Cooper Countryman and the FIAT is bigger!!! Go figure...

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Recommend Dealer
Yes
Employees Worked With
Connie
September 09, 2013

"I actually did not visit this dealership in person as I..."

- Linda53

I actually did not visit this dealership in person as I found the specific car that I wanted - a light blue 2014 Fiat 500L - was located at this dealership in Florida - and I live in Massachusetts! I called just to inquire about the car and thus began a terrific collaboration with Connie Jonsson. She suggested that I have the car shipped - something that had not even occurred to me. Once I told her that I would consider the possibility, she did all the research and the legwork to make it happen. She was available at all hours of the day and late into the evening for any of my questions. I have never had such prompt and immediate service! A few weeks later, my beautiful new car arrived in Massachusetts via car carrier. Because I was out-of-state, getting plates and registration was more complicated than usual but the people in the back office who handle this and also the person who handled the financing were all terrific as well. I can say unequivocally that I have never had such a positive experience with purchasing a new car - which is why I am taking the time to publish this review... something I rarely bother to do.

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Recommend Dealer
Yes
Employees Worked With
Connie Jonsson
October 06, 2012

"After spending 6 weeks looking at Kia Souls with a near..."

- spre7

After spending 6 weeks looking at Kia Souls with a near purchase at two bait and switch dealerships ( more on that later), I returned to Fiat, which is where I had started my new car search. I liked dealing with Maurizio, the sales manager, the first time I met him, and that did not change on my second visit. He let me take cars our for a test drive on my own, eliminating the yammering that other sales people like to do. I even got to drive the Aberth ( fun,fun) . We arrived at a price I could live with without too much haggling, and when I went to pick up my car, the paperwork was ready, and the financing quick and seamless. Finally, I felt like I had been treated the way I like to be treated. I did not "waste" time in the dealership. I have owend my car for one week, and I love it. My clients and strangers all want to look at it. Now, if I can only get to the Amalfi Coast in it, I will be TOTALLY satisfied:)

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Recommend Dealer
Yes
Employees Worked With
Maurizio, sales manager, Connie
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