I was treated with respect and appreciate Stan’s professionalism but also being a down to earth, regular guy. Never did I feel pressured into buying a vehicle or making an immediate decision. He grabbed me a bottle of water while we sat in the lounge and discussed the vehicle I was interested in purchasing, I gave him a specific stock number. He found the car on the lot, washed it so it was looking fresh for the presentation and away I went in a test drive. I came back and he got to work on my trade-in vehicle. The numbers initially didn’t look as good as I wanted but about what I expected for a first offer. Stan continued showing professionalism as we worked through the negation. He ended up getting me to where I needed to be on a 2019 Stelvio Ti. This was a great experience from start to finish. I am highly satisfied with the dealership on th sales side - hopefully they are just as good in service.
Not a typical dealership where you sit in a showroom with a bunch of desks and it’s feels like 1960 and you are in a confrontation for hours dealing with something that should be exciting and fun. This is a relaxed environment. There isn’t a lot of choice if your are in th market for a Fiat or Alfa Romeo but at least these guys don’t take themselves too serious.
"A positive experience with Josh in service and Joe in sales."
I used the service department to make two separate repairs on a Jeep at different times.. Josh Kohn advised on both repairs and both repairs were completed as promised. No issues months later. Solid quality workmanship.
I also have dealt with Joe Thomas in sales on a used car transaction. Joe was extremely helpful throughout the transaction.
I strongly recommend this dealer for Sales & Service.
Employees Worked With
Other Employees :
"Extremely poor experience"
I have put off writing this review because I really thought FIAT of Lakeside would make good on their promises. After continuous lies and run around, I need to write this review. I bought a 2017 Abarth in February of 2018. The vehicle had some front end damage, that they agreed to fix. They finally "Fixed" it in April. They ended up having to replace the front bumper and have it painted. The color match isn't even close. Also the front emblem is "on order", so they temporarily attached the old one. Well, that fell off, so I bought one from another studio and replaced it myself. I am still waiting for them to call me and tell the emblem has arrived. Also the car did not have the owners glove box material and I have been trying to get it from the studio since February. "I ordered it"..."have it and will put it in the glove box after service". Never happened. I stopped in a few weeks ago and Joe couldn't even remember what year car I bought, and still didn't have it. And if that wasn't enough, I am still waiting for them to replace the rear spoiler, which is also "on order". They will never call and I cannot get any more updates or responses from them. I will never set foot in this studio again. I have contacted FCA directly and Golling is now taking care of things.