This review is based on multiple different times dealing with this dealership!
I own a 15' Abarth, love the car but I got to say has gone back to the dealership for things that shouldn't exist.
1. @ 20,000 miles my touch button for the rear lift gate was loose.
2. The instrumentation panel bulb went out.
3. My passenger window regulator failed and the whole window fell inside the door panel.
Besides needing this fixed, I had to deal with Fred arguing with me for a loaner car. Number 1 my car is under warranty, number 2 I can't drive my car with no window! So that Weather and theives can have a blast in my abarth! Started telling me to uber HEY Fred I think you need some Dale Carnegie courses! To each you how to solve problems "How to influence the minds of others and make them friends". My family owned a high end auto body shop for 20 years day in and day out had customers irratated from an accident insurance something and were problem solvers! That's your title and job! After 30 mins of aggravation Fiat of Scottsdale owed me something a loaner! What do I leave in a loaner lol!
Second round, your driver window failed on me same situation only this time my foglight was loose on the passenger side no damage nothing on the housing! So I said fix the window and take a look at the fog light! Ok Eric, a minute later back n forth about a loaner again. Guess what left with a loaner again after 30 minutes of arguing again with him! I guess you guys like having your customers walk home or driving off with a hefty garbage bag tapped to my drivers window! While paying a car payment under warranty my name is pretty f&$&$&@ confused right now!
I come to pick it up not washed, tell them and then do a half assed job! Then they try to tell me I need a whole new fog lamp and it would costs 500 bucks I knew something was off. I paid 2.85 for a plastic clip to go on the back of a screw for the adjustment level that has to do with keeping the fog lamp secure as well. I guess the master AAAA techs in there couldn't figure that out by looking at the other one hmmm makes me wonder what kind of yoyos you have working in there!
Round 3 come in today to order another white clip for the back of that fog light screw since it's so flimsy I just want to have a back up my luck lol. Also someone at the car wash must have broke my manual a/c temp control knob so I needed that. When I placed this order Monday this week the yoyo tells my Internet is down once it's back up I'll call you to place the order. I waited all day no call, I call to you know place the.....o...r....d...e....r like I asked. Ok it's ordered get a call your stuff is here. Go down there guess what wrong knob and color also wrong clip! Mission success, if we operated this way in the Marine Corps we would have been replaced by the cub scouts! My choice is slim where to go do to having a Fiat let alone abarth!
I guess I'll just have to take my garbage bags and start walking to LA to get proper service!
I don't think Warren Buffett would be very impressed!