FX Caprara Chrysler Dodge Jeep Ram

Horrible service and not bringing my vehicle back. Had my vehcile all day and never worked on it. I even called at noon to make sure they had my vehcicle done at 3. Went there for a tire rotation, tire loosi vehcile all day and never worked on it. I even called at noon to make sure they had my vehcicle done at 3. Went there for a tire rotation, tire loosing air and coolant smell. Was told smell was over spray on exhaust, which smells nothing like coolant, said i had a nail in tire. Asked me if i wanted them to plug my tire, and they told me they hadnt done the tire rotation yet. Told them not to do anything and pull my vehicle out. They clearly had just pulled my vehicle in when I got there since i had to wait 20 minutes just for the update on it. So was there for 30 minutes to just pick up my vehicle. Then when i drove home everything was find. I woke up the next morning and had a flat tire. My tire was fine and only loosing like 2-3 pounds of air in a month and a half. I had to have someone take my tire off to take it somewherenand come to find out the nail was no longer in my tire. So they pulled the nail out and sent me home unsafely. Not happy at all and again, will never bring my vehicle back. Brian was the one who helped me even though he wasnt my service advisor. Im glad he atleast helped me and didnt ignore me like the other guy. More

Scheduled Oil Change I gave them 3 stars because the service is simply average. Nothing good stands out. I made an appointment online and showed up 10 minutes before my a I gave them 3 stars because the service is simply average. Nothing good stands out. I made an appointment online and showed up 10 minutes before my appointment. Dropped it off and told the service rep i would come back. He told me he would call me when it was done. I did errands for almost two hours and returned to the dealership. I figured that in the last 2 hours my vehicle should be done. I mean I had a scheduled appointment and an oil change takes maybe 45 minutes. Well I pulled in and saw that my vehicle was right where I left it. I spoke with the rep who told me my car was next... Next? It’s been there for 2 hours after my scheduled appointment. Why have a scheduling system if it’s in no way followed? My vehicle did go in shortly after I arrived. I ended up waiting for 1 hour. Essential, if you have 3 hrs or more to waste feel free to go here. More

Great dealership Experience was great! Took a while to get papers typed up ! Really want an extra key fob (Adam) got car I wanted Adam was great! Experience was great! Took a while to get papers typed up ! Really want an extra key fob (Adam) got car I wanted Adam was great! More

Friendly 1hour half Watertown dealship not friendly staff disappointed in them Ren mcnett an the manager in Watertown not helpful at all the dealership in Pul 1hour half Watertown dealship not friendly staff disappointed in them Ren mcnett an the manager in Watertown not helpful at all the dealership in Pulaski were helpful an Friendly More

Work done in timely manner Everything was great except for I had a hard time getting a hold of some one in service department. Once I did get a hold of someone they are friendly Everything was great except for I had a hard time getting a hold of some one in service department. Once I did get a hold of someone they are friendly and helpful I know places get busy but it that is the case maybe an assistance would be in order. More

Love my new Durango! Mike and Scott did a phenomenal job getting me exactly what I wanted with this vehicle! Fantastic customer service and I highly recommend this dealers Mike and Scott did a phenomenal job getting me exactly what I wanted with this vehicle! Fantastic customer service and I highly recommend this dealership to all of my friends and family. More

Bad customer service Both dropping off and picking up my vehicle no one was at the customer service desk and waited for some time before someone waited on me. When picking Both dropping off and picking up my vehicle no one was at the customer service desk and waited for some time before someone waited on me. When picking up my vehicle I was handed the invoice and no explanation of what they did or did not find during the diagnostic. I mentioned at drop off that I had an email for $25 off my oil change and the lady said she would take care but when I picked up my vehicle it was not on there so I had to wait for the manager to adjust the payment. The few times that I have called to make an appointment either I have to wait for a long time for someone to answer or no one answers at all. Unfortunately this dealership has horrible customer service. More

Disorganized, lack of communication and courtesy. Need to work on it guys - we're LOYAL Caprara customers on our 8th vehicle purchase. Your sales and finance department are amazing, but, alas that pa Need to work on it guys - we're LOYAL Caprara customers on our 8th vehicle purchase. Your sales and finance department are amazing, but, alas that pales when the uncoordinated service department cannot follow through on a simple request that was supposed to have been completed at time of delivery. Vehicle was dropped off evening prior for an 8 AM appt.. Service wasn't completed until 4:55 pm and even then amid mass confusion. It wasn't rocket science what was to be done. Get it together. Without mentioning names - bad service experiences travel fast..... and customers can shop elsewhere. - especially when they have stellar credit scores. More

Quick, Easy and Painless! Nicole made our truck buying process painless and easily! We gave her our must have and definitely do not want list and she came through! She was ex Nicole made our truck buying process painless and easily! We gave her our must have and definitely do not want list and she came through! She was extremely knowledgeable and descriptive on multiple vehicles. Highly recommended! More