Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Imagine the most stereotypical assumptions of a grimy car salesman and you will picture Fair Oaks CJD. The process involved added cost, hidden fees, and misrepresentations by the sales person. The finance gu salesman and you will picture Fair Oaks CJD. The process involved added cost, hidden fees, and misrepresentations by the sales person. The finance guy offered more lies and deception as he found himself pulled into the scheme by surprise and vowed the salesperson involved would not speak to us again during the process. Eventually the used car director appeared to get involved only to double down on the trickery and deception he has taught his sales team. The next day, after waiting to connect with senior management, I was put in contact with Mo, who tried very diligently to correct the other unnamed individuals deceptive and dishonest work practices. The vehicle we wanted was sold to another customer (which is understandable) - how what is inexcusable is the amount of deceptive practices and false information and statements made on behalf of the salesman and the director of used car sales. This was a very poor experience for a first time buyer, however definitely a learning opportunity moving forward. More

Excellent sales experience and fast. Salesman Manny found the exact vehicle I needed through a dealer trade and gave me an excellent price. This was accomplished in hours, not days. Salesman Manny found the exact vehicle I needed through a dealer trade and gave me an excellent price. This was accomplished in hours, not days. More

I would never recommend this dealership to anyone. Amateurish at best, more likely deceitful. They changed the pricing every time they went “back to the manager”. The finance department was a con job, Amateurish at best, more likely deceitful. They changed the pricing every time they went “back to the manager”. The finance department was a con job, forcing you to finance with them or else they would add additional fees. And by the time we walked out with the car, it wasn’t washed, the gas wasn’t topped off and they gave us the wrong plates and registration. I have bought numerous cars in my time, this ranks as the WORST dealer experience I have ever had. More

Outstanding service, very courteous, professional and knowledgeable. No pressure tactics and easy to deal with. Would recommend without hesitation! knowledgeable. No pressure tactics and easy to deal with. Would recommend without hesitation! More

The vendor and financial team are the best. They get you the car of your choice and secure the best price. They get you the car of your choice and secure the best price. More

We visited the Dodge dealership today and was greeted by Sarah Sitowitz. Her customer service was impeccable .She helped us purchase a new Dodge Durango. She helped us from start to finish then Asher helped Sarah Sitowitz. Her customer service was impeccable .She helped us purchase a new Dodge Durango. She helped us from start to finish then Asher helped us to finish the process. Everything is great, sometimes for seniors the process should be quicker. Overall the process was great and would referrer family &friends. More

I could not feel more disrespected by this place. I live two hours away from this place and made a deal on a car online and set an appointment for the next day. When I arrived, they were selling my c I live two hours away from this place and made a deal on a car online and set an appointment for the next day. When I arrived, they were selling my car to another buyer. There was no apology, no offer to wash my car or fill my gas tank for the inconvenience... nothing. They just told me they had emailed me (after I'd already hit the road) and asked me to hang around in case the deal fell through... which I did, for a bit, since I'd driven that far. What a supreme waste of a day, gas, and miles. It's the kind of poor service you'd expect from a Facebook Marketplace seller, not a professional car dealership. Do better Fair Oaks, do better AJ. More

The sales team did a great job This is the fourth truck I have purchased from fair oaks dodge truck I have purchased from fair oaks dodge More

They done good. Great knowledge of the. Vehicles and all the options available. Good selection of cars on the lot so we did not have to look at other places Great knowledge of the. Vehicles and all the options available. Good selection of cars on the lot so we did not have to look at other places More

I brought my 2022 Jeep Grand Wagoneer Series III in on 4/13 for safety recalls. From the start, zero proactive communication — I had to call the service department multiple times just to get a status upda 4/13 for safety recalls. From the start, zero proactive communication — I had to call the service department multiple times just to get a status update. I was told my car would be ready Tuesday 4/14, approved a battery replacement immediately to avoid any delays, and kept following up all day. At 4PM on Tuesday, my service advisor Jordan finally called — not to say it was ready, but to tell me it wouldn't be done until Wednesday. The problem? I have an early morning trip to New York on 4/15 to pick up family from the airport with a lot of luggage. I went to the dealership in person and made three reasonable requests: ✗ Same-size loaner car — denied (none available) ✗ My car back so I could make the trip — denied (told it's "not drivable") ✗ Reimburse me for a rental — denied Three asks. Three nos. I left after wasting 2.5 hours with absolutely no solution. This is a SAFETY RECALL — I didn't choose to bring my car in, Jeep required it. And this is how a loyal customer gets treated? No communication, no accountability, no urgency, and no help whatsoever. I will not be returning, and I will not be recommending FairOaks Chrysler Jeep to anyone. More