Fair Oaks Chantilly Chrysler Jeep Dodge RAM

We have had what is the worst buying experience from a dealership. We purchased a car on Memorial Day weekend. We are located in another state and my husband traveled to the dealership with our trade to dealership. We purchased a car on Memorial Day weekend. We are located in another state and my husband traveled to the dealership with our trade to sign the paperwork and finish the transaction. Everything went fine at that time. Since returning home, they have lost the registration to the vehicle we traded. I'm on the second set on temporary tags and have no resolution. We've spoken to multiple people including the titling department, our salesperson, finance person, etc. along with sending emails. They keep telling us that the paperwork is tied up with the DMV in our state. Upon calling the DMV in our state they have no record of the paperwork and the person the dealership said they were working with doesn't even exist. We've recently received a notice from our DMV stating that if we don't present the title application etc. by 7/17, they will assess a fine and revoke our license plate. I can't imagine a business operating in this manner. They're completely unorganized, make no effort to contact you back. At this point we're at their mercy and have no resolution in sight. I will never, ever recommend this dealership and this has definitely driven me away from making a purchase out of state again. More

The car buying experience was OK, but the follow-up administrative work has been terrible. They didn't play any games with price or try pushing me to a new vehicle, i was buying a used minivan that was administrative work has been terrible. They didn't play any games with price or try pushing me to a new vehicle, i was buying a used minivan that was fairly priced to begin with so it was an easy deal. Trade-in offer was a bit low but still acceptable. However it has been two months and I haven't received my plates and tags, the paperwork hasn't even been sent to the DMV. Reaching out to them i get contact and a promise to find the answer, but then radio silence until i reach out again. Be prepared to push them through completing the transaction, I know I really love calling every few days about the same thing so you probably will too. More

Ask for pricing on a new jeep, in response they pushed me to consider used. Told them again I want new so the proceeded to push used again. They are very disrespectful of the customer. I’ll purchase new else to consider used. Told them again I want new so the proceeded to push used again. They are very disrespectful of the customer. I’ll purchase new elsewhere More

This DEALER Sucks! Customer service is TERRIBLE AFTER you purchase your vehicle. NO follow-through. DOES NOT return phone calls. They will sell you what is already incl Customer service is TERRIBLE AFTER you purchase your vehicle. NO follow-through. DOES NOT return phone calls. They will sell you what is already included in the vehicle, doesn't know anything about the vehicle. Bought a used 2013 Rubicon. If they guarantee it will pass inspection - DONT BELIEVE IT. More

I bought my truck at this dealer and they gave me a good price and good service they are very friendly price and good service they are very friendly More

I had an exceptional experience at the Fair Oaks Jeep dealership, and I can't recommend it highly enough. From the moment I arrived, I was warmly welcomed by the staff, which stood in stark contrast to m dealership, and I can't recommend it highly enough. From the moment I arrived, I was warmly welcomed by the staff, which stood in stark contrast to my visit to a nearby dealership where I felt largely ignored. The team at Fair Oaks created a friendly, inviting, and professional atmosphere that immediately put me at ease and made the entire car-buying process enjoyable and stress-free. A particularly notable aspect of my experience was the outstanding service provided by my sales representative, Alaadin Almasri. Alaadin's approach was both highly professional and incredibly customer-focused. He took the time to thoroughly understand my needs, answering all my questions with clear, insightful information. What stood out most was his patience and dedication—there was no rush or pressure to make a decision, and he ensured that I was fully informed at every step. His expertise and attentiveness truly elevated my experience and left a lasting impression. Fair Oaks Jeep has set a new standard for what a dealership experience should be. The entire team, led by professionals like Alaadin, goes above and beyond to ensure their customers feel valued and well taken care of. For anyone in the market for a Jeep, I would highly recommend Fair Oaks Jeep—they exemplify what excellent customer service and professionalism should look like. More

Worst service ever. The service person has no customer service or communication skills. They did nothing to my car but erased the codes drove it for some miles and char The service person has no customer service or communication skills. They did nothing to my car but erased the codes drove it for some miles and charged my almost 300$$. STAY AWAY FROM HERE. More