Fair Oaks Chantilly Chrysler Jeep Dodge RAM

The car buying experience was OK, but the follow-up administrative work has been terrible. They didn't play any games with price or try pushing me to a new vehicle, i was buying a used minivan that was administrative work has been terrible. They didn't play any games with price or try pushing me to a new vehicle, i was buying a used minivan that was fairly priced to begin with so it was an easy deal. Trade-in offer was a bit low but still acceptable. However it has been two months and I haven't received my plates and tags, the paperwork hasn't even been sent to the DMV. Reaching out to them i get contact and a promise to find the answer, but then radio silence until i reach out again. Be prepared to push them through completing the transaction, I know I really love calling every few days about the same thing so you probably will too. More

Ask for pricing on a new jeep, in response they pushed me to consider used. Told them again I want new so the proceeded to push used again. They are very disrespectful of the customer. I’ll purchase new else to consider used. Told them again I want new so the proceeded to push used again. They are very disrespectful of the customer. I’ll purchase new elsewhere More

This DEALER Sucks! Customer service is TERRIBLE AFTER you purchase your vehicle. NO follow-through. DOES NOT return phone calls. They will sell you what is already incl Customer service is TERRIBLE AFTER you purchase your vehicle. NO follow-through. DOES NOT return phone calls. They will sell you what is already included in the vehicle, doesn't know anything about the vehicle. Bought a used 2013 Rubicon. If they guarantee it will pass inspection - DONT BELIEVE IT. More

I bought my truck at this dealer and they gave me a good price and good service they are very friendly price and good service they are very friendly More

I had an exceptional experience at the Fair Oaks Jeep dealership, and I can't recommend it highly enough. From the moment I arrived, I was warmly welcomed by the staff, which stood in stark contrast to m dealership, and I can't recommend it highly enough. From the moment I arrived, I was warmly welcomed by the staff, which stood in stark contrast to my visit to a nearby dealership where I felt largely ignored. The team at Fair Oaks created a friendly, inviting, and professional atmosphere that immediately put me at ease and made the entire car-buying process enjoyable and stress-free. A particularly notable aspect of my experience was the outstanding service provided by my sales representative, Alaadin Almasri. Alaadin's approach was both highly professional and incredibly customer-focused. He took the time to thoroughly understand my needs, answering all my questions with clear, insightful information. What stood out most was his patience and dedication—there was no rush or pressure to make a decision, and he ensured that I was fully informed at every step. His expertise and attentiveness truly elevated my experience and left a lasting impression. Fair Oaks Jeep has set a new standard for what a dealership experience should be. The entire team, led by professionals like Alaadin, goes above and beyond to ensure their customers feel valued and well taken care of. For anyone in the market for a Jeep, I would highly recommend Fair Oaks Jeep—they exemplify what excellent customer service and professionalism should look like. More

I had an exceptional experience at the Fair Oaks Jeep dealership, and I can't recommend it highly enough. From the moment I arrived, I was warmly welcomed by the staff, which stood in stark contrast to m dealership, and I can't recommend it highly enough. From the moment I arrived, I was warmly welcomed by the staff, which stood in stark contrast to my visit to a nearby dealership where I felt largely ignored. The team at Fair Oaks created a friendly, inviting, and professional atmosphere that immediately put me at ease and made the entire car-buying process enjoyable and stress-free. A particularly notable aspect of my experience was the outstanding service provided by my sales representative, Alaadin Almasri. Alaadin's approach was both highly professional and incredibly customer-focused. He took the time to thoroughly understand my needs, answering all my questions with clear, insightful information. What stood out most was his patience and dedication—there was no rush or pressure to make a decision, and he ensured that I was fully informed at every step. His expertise and attentiveness truly elevated my experience and left a lasting impression. Fair Oaks Jeep has set a new standard for what a dealership experience should be. The entire team, led by professionals like Alaadin, goes above and beyond to ensure their customers feel valued and well taken care of. For anyone in the market for a Jeep, I would highly recommend Fair Oaks Jeep—they exemplify what excellent customer service and professionalism should look like. More

Worst service ever. The service person has no customer service or communication skills. They did nothing to my car but erased the codes drove it for some miles and char The service person has no customer service or communication skills. They did nothing to my car but erased the codes drove it for some miles and charged my almost 300$$. STAY AWAY FROM HERE. More

Not a great experience. Bought a used 2020 Jeep GC from them Sales process was mostly smooth except the finance manager made multiple mistakes and had to redo all the Bought a used 2020 Jeep GC from them Sales process was mostly smooth except the finance manager made multiple mistakes and had to redo all the paperwork twice (wasted almost 2 hours of my time beyond the standard slow as crap process - 5 hours from price agreement to out the door). He never sent me the final paperwork electronically which resulted in multiple follow up calls to obtain. He wanted to chat the whole time and did not focus on doing his job correctly. Car was represented to have never been in an accident. On the drive home from acquiring the blind spot monitoring stopped working. Took it in and they said they couldn't replicate - told then need to drive for at least 15 minutes in traffic before it would error out but they couldn't figure it out). Took to another jeep dealership and they were able to replicate but told me the wiring harness and other items on left side were a mess and car had clearly been in an accident and recommended I take back to Fair Oaks to address. Only bright spot was working with Margaret Crabill in service. She was forthright and honest about the issue once I got to her through the underlings and eventually got it fixed (took a long time to get the parts) including two more trips back to the dealership but finally got there. So kudos to Margaret. Now about 7 months later I was changing the cabin airfilter and found all kinds of paperwork from previous owner jammed up in top of glovebox. Indicates this car was acquired new from Lindsay Jeep with four different extended policies (7yr/70k platinum extended warranty, road hazard tire and wheel coverage, armorall smartshield finish coverage and dent wizard coverage). All of these policies could have been extended to the next owner (me) for around $25 apiece within 30 days of resale but since I was never notified of their existence I was unable to do that . Have called Used Sales manager (Max Bashardoust) multiple times regarding this matter to see if there is anything that can be done and he WILL NOT return my calls. Not implying anything dishonest just that they are for the most part running a xxxx show at this dealership and any one dealing with them should be extra careful. I will not buy another car from them More

found a car at 9am by 10 am I was there . car was clean just took it around the block met with the mangers very friendly environment was out in less than 1 hour for which I thank you guys. w car was clean just took it around the block met with the mangers very friendly environment was out in less than 1 hour for which I thank you guys. want to purchase a car ask for Said or the GM Hermann Cuadros. You be in great hand. Regards Naser More