Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Very pleasant and friendly people. Went above and beyond to meet the needs for me to get the vehicle I came to purchase. Went above and beyond to meet the needs for me to get the vehicle I came to purchase. More

Very friendly helpful staff. Great selection in the inventory. Followed up until I was satisfied. Thank you to the Fair Oaks team. I love my new jeep. Great selection in the inventory. Followed up until I was satisfied. Thank you to the Fair Oaks team. I love my new jeep. More

My experience was great. The entire dealership staff made my experience better than expected - very friendly. The entire dealership staff made my experience better than expected - very friendly. More

Every Was great with customer service. And very helpful and kind everyone that I talked with And very helpful and kind everyone that I talked with More

I am not happy with the way management run the business. They show no sense of responsibility and very bad customer service. I purchased my jeep on June 3,2026 and now it’s July 26, I still haven’t received They show no sense of responsibility and very bad customer service. I purchased my jeep on June 3,2026 and now it’s July 26, I still haven’t received my car tags. I made a mistake by purchasing extended warranty which I canceled it the next day. It has not been returned since it had been added to my loan amount, which means I am still paying interest for that amount. When we called them they blame on their different departments and continued to tell us that they will look into it. 2 months, Really……. I never had this bad customer experience ever. More

Worst I have ever dealt with! This place is nothing short of the old scam dealerships. Service is horrible. The Jeep they sold me, knowing it had recalls and issues, is truly a This place is nothing short of the old scam dealerships. Service is horrible. The Jeep they sold me, knowing it had recalls and issues, is truly a lemon! Most recently, in for its 4th or 5th issue, service left me waiting for a ride for over and hour! I finally had to call a cab to come get me! I would never ever go back to this dealership. Management sucks and poorly run. Please do not buy a vehicle here! You will regret it! More

Imagine the most stereotypical assumptions of a grimy car salesman and you will picture Fair Oaks CJD. The process involved added cost, hidden fees, and misrepresentations by the sales person. The finance gu salesman and you will picture Fair Oaks CJD. The process involved added cost, hidden fees, and misrepresentations by the sales person. The finance guy offered more lies and deception as he found himself pulled into the scheme by surprise and vowed the salesperson involved would not speak to us again during the process. Eventually the used car director appeared to get involved only to double down on the trickery and deception he has taught his sales team. The next day, after waiting to connect with senior management, I was put in contact with Mo, who tried very diligently to correct the other unnamed individuals deceptive and dishonest work practices. The vehicle we wanted was sold to another customer (which is understandable) - how what is inexcusable is the amount of deceptive practices and false information and statements made on behalf of the salesman and the director of used car sales. This was a very poor experience for a first time buyer, however definitely a learning opportunity moving forward. More

Excellent sales experience and fast. Salesman Manny found the exact vehicle I needed through a dealer trade and gave me an excellent price. This was accomplished in hours, not days. Salesman Manny found the exact vehicle I needed through a dealer trade and gave me an excellent price. This was accomplished in hours, not days. More

I would never recommend this dealership to anyone. Amateurish at best, more likely deceitful. They changed the pricing every time they went “back to the manager”. The finance department was a con job, Amateurish at best, more likely deceitful. They changed the pricing every time they went “back to the manager”. The finance department was a con job, forcing you to finance with them or else they would add additional fees. And by the time we walked out with the car, it wasn’t washed, the gas wasn’t topped off and they gave us the wrong plates and registration. I have bought numerous cars in my time, this ranks as the WORST dealer experience I have ever had. More

Outstanding service, very courteous, professional and knowledgeable. No pressure tactics and easy to deal with. Would recommend without hesitation! knowledgeable. No pressure tactics and easy to deal with. Would recommend without hesitation! More