Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Horrible, Dishonest Dealership I had the worst experience I've ever had purchasing a new vehicle at Fair Oaks Motors. I drove an hour to purchase a vehicle that I saw on-line, but o I had the worst experience I've ever had purchasing a new vehicle at Fair Oaks Motors. I drove an hour to purchase a vehicle that I saw on-line, but once I got there, they wouldn't give me the price I was told over the phone. That vehicle actually had multiple scratches on it, so I decided to purchase a different new vehicle, and we had agreed the TrueCar certificate price as a fair price for that vehicle. After we shook hands agreeing to that price, they came back and said they would need to add $1195 destination fee to our agreed price. (I should have known something was up when the pricing sheet came back with that fee listed under a line labelled 'DataDots Theft fee' - they said they just use that field for the destination fee field.) When I questioned it, they said that I would need to pay that fee no matter where I went to purchase the vehicle. This was not true since the TrueCar price we agreed to *already includes* that destination fee - however I took their word for it and signed for the vehicle with the $1195 added again. When I realized our originally agreed price did already include that fee, I called them them back to see if they made a mistake or intentionally misled me. Initially, they admitted it was a mistake, but then their management got involved and said there were 'many factors' that entered into our final price, like my trade-in (somehow for them, a trade-in justifies lying about the destination fee) and that since I agreed to that price, there was nothing they would do. I tried to explain that I only signed because I believed the false information they told me, and I could have taken that TrueCar certificate to another (honest) dealership and purchased it without the double destination fee. They didn't care. I tried for 3 months to resolve this because they were unresponsive to me - I'd have to email or leave voicemail 3 or 4 times each time before someone would contact me back. I was surprised at the lack of customer service after purchasing a $50K vehicle from them, and appalled by the lack of honesty and integrity at Fair Oaks Chrysler. There are plenty of dealerships around - there is no need to deal with such a dishonest organization. I wish I would have seen the similar negative experiences and negative comments posted on Edmunds and the Better Business Bureau before I went there. I never would have gone, and you should avoid them as well. More

Awesome Salesman.....2nd purchase with him!!! I bought a 2012 charger from Granby and it was a breeze - He took care of everything. My car got wrecked so I went right back to him and purchased my I bought a 2012 charger from Granby and it was a breeze - He took care of everything. My car got wrecked so I went right back to him and purchased my 2014 charger! It was over my budget but he made sure the dealer worked with me to get the price where I needed it - The car did break down after I left the lot, I called him, he immediately drove to where I was at - Sat with t he car utnil the tow arrived to take my car back to the dealer - The service department looked at it same day, found the problem, replaced it - Granby stayed there until after closing hours just to keep me updated on the car - It was ready the next day - He was in contact with me the whole time - Great Guy - My 1 year old son loved him and he treated him like family while I was getting paperwork done at the dealership!!! If you buy a car from this dealership - Ask for Granby, you won't be sorry!!! More

Corrected problem The Sales Manager Tom Archer was outstanding. He quickly corrected detail issues that i had with my purchase. He was a pleasure to deal with. The Sales Manager Tom Archer was outstanding. He quickly corrected detail issues that i had with my purchase. He was a pleasure to deal with. More

Great Experience and Customer Service! Bought a used car from Bonnie Abbott at this dealership. Overall experience was great! Bonnie was very professional and pleasant to work with. Low pr Bought a used car from Bonnie Abbott at this dealership. Overall experience was great! Bonnie was very professional and pleasant to work with. Low pressure and accommodating. We recommend this dealership for both new and used cars. We are happy with our purchase and would recommend this dealership to any of our family and friends! More

Excellent Used Audi purchase I was looking for a good used Audi TT to purchase for my daughter. I live in NJ and although Fair Oaks Motors is in VA I was willing to travel up to I was looking for a good used Audi TT to purchase for my daughter. I live in NJ and although Fair Oaks Motors is in VA I was willing to travel up to 500 miles to find the right car. I seem to find one at this dealer. It had low miles and was in great condition. They brought it to the Audi dealer in town for a pre-purchase inspection which saved me a trip to check its condition. I purchased the car before seeing and was not disappointed when I came to pick it up. Joe Lackovic our used sales guy was great and sent a driver to pick me up from the airport. More

Purchased a used Acura at Fair Oaks Chantilly Chrysler Jeep This dealership is really worth going to when you are looking for a new/used car. I got my car the same day with 3 months / 3 000 miles warranty. They This dealership is really worth going to when you are looking for a new/used car. I got my car the same day with 3 months / 3 000 miles warranty. They let me drive it to work to test it. The personnel is welcoming and very committed to having you get the car you want. I highly recommend Bonnie Abbott, she is professional and she went the extra-mile to help me with the pricing, the warranties and my options. She's friendly and understands that the client has a budget and wants the most of it. She made arrangements so that it would be convenient for me to pick up the car. I highly recommend to ask for her if you go to Fair Oaks Chantilly Chrysler Jeep. I'll definitely the word among my friends. More

Almost but still great! I began working with Bonnie on an out-of-state purchase...she is professional and pleasant. Unfortunately, we did not work a deal because my local dea I began working with Bonnie on an out-of-state purchase...she is professional and pleasant. Unfortunately, we did not work a deal because my local dealer came back with an offer I could not refuse (long story). I was actually looking forward to flying down and driving the car back, using the dealer's nice airfare reimbursement program. Nevertheless, I will keep Bonnie in mind in the future...you will be happy dealing with her. More

Good car, poor follow through While I am happy with the car I purchased, I am dissatisfied with the service I received. When I purchased the car, the dealership had misplaced While I am happy with the car I purchased, I am dissatisfied with the service I received. When I purchased the car, the dealership had misplaced the second set of keys and the owners manual. I was asked to drive back out from dc to pick up both the next weekend. When I got to the dealer they had neither the keys nor the manual. I waited over an hour for the key to be cut. Despite repeated promises from Ben that he was taking care of the manual issue, three weeks later I still don't have the manual. Additionally, I had to be reissued temporary tags because the dealership did not submit the paperwork to the dc dmv on time. This may seem trivial but when you spend over $40k on a car you should expect more. There is no shortage of Jeep dealers in the area. More

Outstanding Customer Service I was in the market looking to purchase a brand new 2014 Dodge Durango RT. As a member of Penfed I was able to utilize their Auto Buying Program. Pen I was in the market looking to purchase a brand new 2014 Dodge Durango RT. As a member of Penfed I was able to utilize their Auto Buying Program. Penfed listed Safford, Farrish and Fair Oaks as participants of the program. I was in talks with Safford of Springfield to purchase a new vehicle. After sitting at their dealership for a few hours and being treated like crap (see my review of that experience) I contacted Bonnie at Fair Oaks Dodge. She mentioned they had a vehicle in stock that could fit my needs. The next day I went in and spoke to Bonnie. She had her sales consultant “Big Fish” work with me on what I was looking for. Working with Big Fish and their Sales Manager Neal I was offered a great deal on a 2014 RT that they had in stock. In fact I paid less then what Safford was offering and got more in options and service. Within 30 minutes I had put down a deposit on the vehicle and all paperwork was filled out to be processed. I came back a week later with my wife and purchased the vehicle. From the time I walked into Fair Oaks Dodge till the time we drove off the lot with the new vehicle; everyone at Dealership treated us with the up most respect and politeness. All of our questions were answered promptly and the whole buying process was a pressure/hassle free experience (Unlike Safford of Springfield). A good friend of is also considering a 2014 Durango and has been in talks with Fair Oaks based on my recommendation and experience. I highly recommend this dealership! More

Sales consultant Joe was very kind and courteous and never pushy like most used car sales people are. I would 100% recommend both him and the dealership as a whole. Joe was very kind and courteous and never pushy like most used car sales people are. I would 100% recommend both him and the dealership as a whole. More