Fair Oaks Chantilly Chrysler Jeep Dodge RAM

I contacted the dealership for the first time a week before purchasing my Jeep . At that time I was put in contact with Bonnie. By phone, Bonnie listened to my car buying needs and let the sales and fin before purchasing my Jeep . At that time I was put in contact with Bonnie. By phone, Bonnie listened to my car buying needs and let the sales and finance people know what I needed to make a deal. I was coming from Maryland so I didn't want to make multiple trips. On my first trip to the dealership, everyone expected me, helped me narrow down car selection quickly, had my financing arranged and within two hours I drove off the lot in my new car. They even arranged for rental co to pick up the car I was driving at the dealership. Great experience. J Darby More

I came in for service on my 2006 Jeep Commander and decided to walk around while I was waiting. I met William over a year ago when I bought my Commander and was looking for an older model YJ. I had n decided to walk around while I was waiting. I met William over a year ago when I bought my Commander and was looking for an older model YJ. I had no intentions of buying a vehicle because I liked my Commander, although it does have 103K miles. I left Saturday evening with a 2013 White Wrangerl Unlimited and love it!! William was fantastic. I have always really enjoyed getting service at Chantilly Jeep, but now I have gone through the sales experience, and can now 100% recommend this place. I never felt like I was being "sold" a car like most car sales men make you feel. I truly felt William had my best interest in mind. In the end I left happy. Thanks!!!! More

Received the attention one wants when buying a new car. Received the attention one wants when buying a new car. Very friendly staff. They were very patient and seemed genuinely interested in making sure I Received the attention one wants when buying a new car. Very friendly staff. They were very patient and seemed genuinely interested in making sure I was satisfied. More

I have owned my Jeep Wrangler for less than 1 month now and it has been in for Service 3 times now. I should have figured as much, as the purchase experience itself was a nightmare. The 1st service was due and it has been in for Service 3 times now. I should have figured as much, as the purchase experience itself was a nightmare. The 1st service was due to the Radio/Nav system not working properly, the 2nd service was to fix a water leak on the floor board when it rained, and the 3rd service is to once again try to fix the wate rleak, which wasn't fixed properly last time. One of the service guys actually told me that this is a common issue with Jeeps and it is to be expected. Wow, really? What great customer service and faith in the product that you you sell. Instead, how about "I'm so sorry for your inconvenience, we will do everything we can to remedy the situation." I am not too impressed with the customer service or the professionalism at this dealership! Their only saving grace is a sales person named Sony Pierre and the Service Manager Tom. Both Tom & Sonny are very professional, understanding, and they make sure to go out of their way to provide great customer service. Hopefully some of their attributes rub off on their fellow employees. More

It had been 8 years since I purchased a new vehicle and was rather apprehensive but Joe greeted me when I pulled and took me in and introduced me to Bonnie who was terrific and then I worked with Joe on th was rather apprehensive but Joe greeted me when I pulled and took me in and introduced me to Bonnie who was terrific and then I worked with Joe on the purchase of my new Grand Cherokee - he went over everything in the vehicle with me (since they have come a long way since I last bought a car) and explained everything in detail - Joe was just a real gem to work with and made me feel very comfortable - I have to say it was the best experience I think I have ever had with a dealership in all my years of buying - there was no pressure but I knew when I saw the Jeep on the showroom floor that was the one - Marvin was great to work with - he explained all the warranties in detail and made that part of the experience very easy - I was very impressed that the Manager came up to me twice while I was there which a great deal - I think people would be crazy to go to any other dealership to buy any of these vehicles. Again many thanks for all your help in purchasing this SUV - you made the whole experience painless!!! Candy Byrnes More

The best sales manager with whom I have ever had the pleasure to meet and do a new car sales transaction. Tony's people skills and managerial acumen are the very best that I have ever encountered. He is pleasure to meet and do a new car sales transaction. Tony's people skills and managerial acumen are the very best that I have ever encountered. He is honest, forthright but very courteous, and understands the sensitivities of his customers. He knows how to... and he employs his artful managerial salesmanship skills to achieve a "win-win" solution for both the customer and the Fair Oaks Chrysler Jeep Dealership. His sales team is magnificent through his orchestration. A SUPERB GENERAL SALES MANAGER "PAR-EXECLLENCE"!!! LT. GEN. (USA Ret.) B.K.Solomon More

We love Will Granby! He is such an amazing person. He makes you feel so welcome and genuinely cares about you feeling happy. He is knowledgable about the cars and seeks info out if he is not sure. He n makes you feel so welcome and genuinely cares about you feeling happy. He is knowledgable about the cars and seeks info out if he is not sure. He never pressures you and you instantly feel like you are with a lifelong friend. We will always return to Will for our purchases! More

After considering other dealerships, I am very happy that I bought my new Dodge Dart at Fair Oaks Chantilly Chrysler-Jeep-Dodge-Ram. They have a huge selection of vehicles to choose from and the service is g I bought my new Dodge Dart at Fair Oaks Chantilly Chrysler-Jeep-Dodge-Ram. They have a huge selection of vehicles to choose from and the service is great. Our sales consultant, Sony Pierre, was very knowledgeable and courteous throughout the whole process, and I am very satisfied with my purchase. More

Brought my car in for service that was covered under warranty. Not only did they not fix the problem, they left the vehicle worse off then when I brought it to them. Over 5 calls made to management and warranty. Not only did they not fix the problem, they left the vehicle worse off then when I brought it to them. Over 5 calls made to management and I haven't spoken with anyone higher then a secretary. I wouldn't recommend this place to my worst enemy! More

I flew into Dulles from Singapore with 3 children and a dog...after 30 hours travel and one nights sleep I purchased a Chrysler Town&Country with this dealership. I have been living overseas for 8 years an dog...after 30 hours travel and one nights sleep I purchased a Chrysler Town&Country with this dealership. I have been living overseas for 8 years and had done a lot of research, but had been jerked around by e-mail by at least 5 dealerships. I walked into this dealership after taking my kids to dinner, because we had slept for 14 hours after our long flight and was not expecting to,buy get jerked around with the price. I new what I wanted and walked in and met Mr. Carleton Calloway. I told him what I wanted and he gave me the best price they could give and I purchased it right then. This was my best experience EVER with a car salesman!!! Carlton was not only professional, he was also tolerant of all three of my children who took a fancy to him immediately and hung ALL over him. He took the time to talk to them and was not only a wonderful salesman, but a wonderful person. I cannot say enough about my experience with this entire dealership. Everything went smoothly and I would recommend them to anyone. If there was a higher rating I would give it to them. Great job...Everyone!!! More