Fair Oaks Chantilly Chrysler Jeep Dodge RAM

I really enjoyed this dealership experience. There was no pressure to buy a very friendly and helpful staff. I can't think of any complaints that I could have. Also, they went above and beyond for me and my pressure to buy a very friendly and helpful staff. I can't think of any complaints that I could have. Also, they went above and beyond for me and my wife to get us the car that we wanted. I would recommend this dealership to my family and friends. Great place. More

Travis was a very awesome person to work with had everything ready to be taken care of and was on top of things for the car and he knows his stuff really well! everything ready to be taken care of and was on top of things for the car and he knows his stuff really well! More

I was recommended to use this dealership through USAA and I'm glad I did. They were super friendly, there was no pressure, and every person I dealt with made the overall experience enjoyable. I'm glad I did. They were super friendly, there was no pressure, and every person I dealt with made the overall experience enjoyable. More

Very friendly, made it easy to trade my car in for a new 4 door jeep! Joe pulled 4 different models up to the front for me to compare; stopped by the next day, Joe helped take off my back window; great ser 4 door jeep! Joe pulled 4 different models up to the front for me to compare; stopped by the next day, Joe helped take off my back window; great service, great people! I noticed a sign in one of the Fair Oaks' sales office, it reads: "successful people do what unsuccessful people are not willing to do." Going that extra step, taking the time to give me quick lesson on opening the Sun-Rider top (soft top roof of a jeep) makes Joe one of those people; I could have gone to any of the 3 dealers in the area, but I am glad I choose this one. Thanks Joe - and Fair Oaks! More

The sevice that I received at this facilty was very quick and polite. I was purchasing a used mini-van and at no point in time did I feel pressure to look at a new mini-van or fell pressured to buy a more e and polite. I was purchasing a used mini-van and at no point in time did I feel pressure to look at a new mini-van or fell pressured to buy a more expensive auto. More

I've been to many dealers over my years in buying cars, but none as good as Fairoaks Motors. I just purchased my second vehicle from Fairoaks and had the pleasure of working with Shaban and Tony once agai but none as good as Fairoaks Motors. I just purchased my second vehicle from Fairoaks and had the pleasure of working with Shaban and Tony once again. They both knew where I wanted to be in purchase price and worked with me to acheive that goal. There wasn't a lot of haggling and going back and forth like you get at other dealers, but they worked with me right away to get me in the price range I wanted and to get me in the car that I liked. So my time at the dealership wasn't an all day affair but just a mere couple of hours. And thats what I like! Both Shaban and Tony are very professional yet very down to earth good people. Every dealership should have employees like Shaban and Tony. Fairoaks has a great selection of vehicles and the atmosphere is very conducive to car buying. I would highly recommend this dealer to my friends and family or anyone in the market for a new car. Before you shop anywhere else, do yourself a favor and stop by Fairoaks Motors. You want regret it! Best dealership anywhere! Thanks Tony and Shaban, you have a customer for life! More

I have bought/sold many cars in the last 5 years and would not hesitate to recommend Tony Nardelli, William Granby, and Virginia Wilson of Fair Oaks Dodge Jeep. They were capable, straight-forward, and would not hesitate to recommend Tony Nardelli, William Granby, and Virginia Wilson of Fair Oaks Dodge Jeep. They were capable, straight-forward, and as nice as people could be. They delivered on finding the car I wanted, a more than fair trade-in value for my car, and a quick paperwork process. William was the sales member who knows the cars inside and out. He was clear on the differences between trim/models, etc. A great first impression for a dealership! Tony is the General Sales Manager who was honest and fair in speaking numbers with me and evaluationg every option. When do you ever hear how much they are making on a sale, and how far under that number they are willing to come? He is first class. I always request to have the paperwork completed when I get there for delivery. That request is very easily ignored by other dealerships as I have spent hours in offices dodging warranty and tire packages feeling pressured. That did not happen at Fair Oaks - Virginia could not have been sweeter or faster without pressuring me into anything. She was great. I was also shopping at another local dealer - what a smart consumer should do. The other dealer runs radio ads all day about service, price, and fair trade. I felt like I was imposing on them. My salesperson was less than responsive, actually outright ignored me. And they were giving me $5000 less on my trade, had a higher vehicle price, and wanted more money down. I can't stress enough how much experience I have with new car dealerships. Fair Oaks went above and beyond for me and I am confident that William, Tony, and Virginia will do the same for you. More

Sony did an AWESOME JOBS WITH US! He is really professional, friendly and respectful person! His customer services is extremely GREAT! We are so happy to have experiences with this Dealer and al professional, friendly and respectful person! His customer services is extremely GREAT! We are so happy to have experiences with this Dealer and all the people behind the counters!!! THANKS. Paula Callaghan More

This dealership was only fantastic when it came to taking my money when I purchased my new Jeep. They promised the world and it turns out also lied to me in the process. They claimed things about my Jeep to my money when I purchased my new Jeep. They promised the world and it turns out also lied to me in the process. They claimed things about my Jeep to entice me into buying it. "it has a lift", "this guy customized everything on it", "the bumper is good to go, you can just slap a winch in it". Turns out this was a standard Call of Duty Jeep, the guy who ordered it didn't modify anything out of the norm for the COD edition. The bumper is in no way winch ready, I had to buy a $400 part from this dealership and they didn't have a clue what part it was that I needed. They said it would take 2 weeks, try 2 months to get the part in. When I did get the part it came with 2 sets of instructions that contradicted each other. Once it is installed you couldn't get the factory front skid plate on without major modifications; way to go Jeep! When it came to this dealer getting my registration transferred from my old vehicle to the new one it also took 2 months when I was told less than a week. No one at all would return my calls. I called over and over to get some resolution and everyone had nothing but attitude and just pointed the finger to someone else. I paid them my good money for this and they just jerked me around. When I brought my Jeep in for its first service after making an appointment they claimed they didn't have the appointment. Then it turns out they used my customer slip for another customer so they had me scratch out her signature and sign above it. I waited 2 hours for my oil change and it turns out it was done in 30 minutes. But no one called my name or came to tell me. When I asked the service rep his response was "stuff happens". When I got my receipt it had 6,000 miles on it and not the 3,000 miles I had on my odometer. THESE GUYS ARE HORRIBLE!!! I plan on going all the way to the Better Business Bureau with this and the CEO of Chrysler. I feel cheated and taken advantage of! More

Lovely to purchase from, everyone was great and extremely friendly. Fastest car buying ever. Would definitely purchase from again. Everyone from sales, to management to finance was great. friendly. Fastest car buying ever. Would definitely purchase from again. Everyone from sales, to management to finance was great. More