Fair Oaks Chantilly Chrysler Jeep Dodge RAM

This dealership and transaction was awesome. We were in need of a nice used vehicle which we found here. After signing the deal, they took the car back to perform an oil change, and safety inspection. Af need of a nice used vehicle which we found here. After signing the deal, they took the car back to perform an oil change, and safety inspection. After they completed the check they determined that it would need new brakes and 2 new tires. They went ahead replaced the brakes and put on 4 brand new tires, free of charge and had it cleaned and ready to go home with us that night. I would definitely shop this dealer over and over. Their customer service was top notch! More

Like all people, I visited the major jeep dealerships: Farrish, Koons, Manassas, etc. Some offer you free lifetime oil changes, some offer you shiny keychains and free all-weather mats, etc. This dealers Farrish, Koons, Manassas, etc. Some offer you free lifetime oil changes, some offer you shiny keychains and free all-weather mats, etc. This dealership does none of those gimmicky things. So, why did I choose and rate them highly? People need to realize that these guys are in a 'for profit' business. They simply cannot give away their vehicles or pay you thousands more than your trade is worth. Like any business, there are good apples and bad ones. Some salesmen/dealerships are xxxx - but, the majority of them are not. The preconception that all dealerships are evil is simply childish. Just because a dealership wouldn't sell you the car at the price you wanted, does not make them evil. Would I have liked to get free lifetime oil changes or all-weather mats - of course (*hint to dealership - maybe start considering it). In their defense, they do offer 'gratis' oil changes. Bottom-line, you want to associate yourself with a dealership that not only says what they'll do; but, more importantly - does what they say. My sales people, JC and Justin were fantastic. They took the time to listen to what I wanted rather than try to sell me simply what was on their lot, or take the easy way out and tell me to order it. In fact, they did not have the vehicle in stock and actually went out and brought it to their dealership from another one simply based on a handshake that I was serious about it. Tony (General sales manager) was involved in each step making sure any of my questions or needs were met. It probably took me a few months of visiting dealerships, thinking about what I wanted, etc. For me, it was not a fast process - and, the dealership did nothing to try and push me. They did not do the whole 'if you buy today, we'll give it to you for $X'. Let's be honest here, if a dealership can sell it today for 'x' - pretty much, they can sell it 10 days later for 'x' as well (so long as it is not a factory incentive that is expiring). In fact, there was a slight hiccup on the paperwork that I signed which I noticed the next day; but, I had no apprehension about going in to talk to them about it. I knew they would make it right. The next day, Tony (General sales manager) and Tom (sales manager) quickly stepped in to make sure the issue was promptly addressed: no questions asked - and it was a 5 minute conversation. No blame game, no excuses - just a simple, let's make it right and fix it so it is a fair outcome to everyone. Chris (finance)- was wonderful. Rather than trying to upsell me on a service contract - he flat out told me that it was not a good use of my money based on how many miles I would drive the vehicle. Chris (service manager) took a good hour to speak with me and even took me to one of his technicians to get answers to some questions I had. He knew the answers but just wanted to be 100% certain. I am writing this review 'after' I purchased my car. That's really only the 'beginning' of a relationship. How a dealership treats you 'after' you paid your money is really the telling factor here. How the dealership treats you if there IS a problem is also very telling. Many of these reviews simply talk about how great of an experience, how sales person went out of there way, etc. - but, most of the reviews do not speak to how dealership reacted when something did not go as smoothly. At the end of the day, everyone simply wants a fair deal. These guys will treat you right and fairly. More importantly, if something does come up - you will not have to wonder if the matter will be corrected, at this dealership - it will. Some unsolicited advice - treat these guys with respect, and they will give you respect 10x over. More

I bought my 2005 Chrysler 300 from this dealership last week. This was my first time ever visiting the dealership. Joe was one of the most down to earth car salesman I've ever dealt with. After speaking wi week. This was my first time ever visiting the dealership. Joe was one of the most down to earth car salesman I've ever dealt with. After speaking with him in the lounge area for a while about paperwork and selling price, I then spoke with Joe and Tony Nardelli together. The conversation was smooth and easy unlike my experience at other car dealerships. We were able to come to a great price on the car of my choice. After closing out things with Tony and Joe, I then spoke with Virginia Wilson about the numbers. She was very polite and we laughed about a few things as well. The conversations with these three individuals felt like the beginning of a long relationship. I look forward to more encounters like these with this dealership when I get my car serviced there in the future. More

I felt they were very responsive to our needs in finding a vehicle that fit within our budget. In addition, the Sales Manager Tony stayed extra time to make sure he found the best financing available. This a vehicle that fit within our budget. In addition, the Sales Manager Tony stayed extra time to make sure he found the best financing available. This is my second vehicle from this dealership and it won't be my last. More

Although they had a difficult time telling me when the vehicle I ordered would arrive, the deal was completed quickly, at the price we negotiated originally, including the sight unseen trade in estimate o vehicle I ordered would arrive, the deal was completed quickly, at the price we negotiated originally, including the sight unseen trade in estimate on my old car. More

We visited many Jeep dealers prior to coming to Fair Oaks and have had mixed feelings on the other dealerships sales tactics and overall business practice. Not to mention the constant back and forth and at t and have had mixed feelings on the other dealerships sales tactics and overall business practice. Not to mention the constant back and forth and at times unwillingness to even return a phone call once we engaged in the buying process. We came to Fair Oaks due to it being one of the dealers we had not visited though came there due to good remarks others have made about the dealership. Let me tell you, we would have saved a lot of time and energy had we just came here first. The service we received was outstanding and beyond any of my wildest expectations. The numbers were spot on and the trade in value was in the ball park. Thad Hancock, Tony Nardelli and Virginia were outstanding and very, very friendly. They all went out of their way to make us feel comfortable and answered every questions. There were even things we did not expect but received in knowledge as well as in perks. The buying process is not burdensome nor a dredge rather a positive experience when you deal with these folks. Nt to mention (and have not had to have it done yet) though their Service hours are outstanding and the folks in that dept seem to be equally as pleasant as the sales office. I will highly recommend this dealership to all I encounter and will certainly buy my next car from them. Thank you all for a wonderful experience. Michael and Danielle Manson More

Had looked all over for a 2012 keep wrangler with all of the options that I wanted. I live in Maryland and fair oaks was the only place that had it. After visiting numerous Maryland dealerships, fair oaks w the options that I wanted. I live in Maryland and fair oaks was the only place that had it. After visiting numerous Maryland dealerships, fair oaks was the only one who seemed interested enough in my business that it called me and kept in touch to make sure if there was anything they could do to help me out. Sony worked it out and got my payments down to where I wanted and him & the finance guy went above and beyond to get a great interest rate. I was very impressed and would drive the extra distance just to buy a car from them! More

We purchased a 2011 Jeep Patriot from Travis and there was no pressure in the sales process. We also were very happy with the financing. The process was quick and painless and took a lot less time than we was no pressure in the sales process. We also were very happy with the financing. The process was quick and painless and took a lot less time than we anticipated. More

From the time we walked in the door, we were greated with kindness, professionalism, and a staff that knew the product inside and out. We never felt like we were being hussled and walked away with the car we kindness, professionalism, and a staff that knew the product inside and out. We never felt like we were being hussled and walked away with the car we wanted at what we thought the best possible value. The entire process was smooth and they had us in and out efficiently without wasting our time. I would highly recommend this dealership for anyone looking for this type of car. More

The salesmen were very helpful and did not pressure me into buying the car. I knew what I wanted going in and they worked WITH me on the price and not AGAINST me. I believe I got the fairest deal on the into buying the car. I knew what I wanted going in and they worked WITH me on the price and not AGAINST me. I believe I got the fairest deal on the vehicle. The entire staff is friendly, respectful and very knowledgeable. Will be looking forward to taking my new vehicle for the scheduled maintenance and see how I am treated(which I, assume, will be treated the same). More