Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Went for oil change and VA inspection after two hours of waiting, he came back with over 3000.00 of work need to be done on my Jeep 2005...He mentioned to pass inspection he has to change 3 light bulbs whi waiting, he came back with over 3000.00 of work need to be done on my Jeep 2005...He mentioned to pass inspection he has to change 3 light bulbs which will cost me 120.00 including labor...Told him to change it, he came back about after an hour saying he cannot pass inspection because of something else is wrong... I asked to give me back my car but he wants to pay the 120.00 for the light and with a rejection sticker... After much talk and frustration the service waive all charge... Is it worth all the wasted time and aggravation? Absolutely not More

Wow is all I can say...I had searched and searched for many minivans until I came to Fair Oaks. From the first time I met Sony I felt comfortable with him. He was not pushy at all. I was able to take t many minivans until I came to Fair Oaks. From the first time I met Sony I felt comfortable with him. He was not pushy at all. I was able to take the vehicle home so that my wife could see the van. I bought the van the next day. The van was clean and was a certified used vehicle. Chris and Martin were great as well. Chris worked with me on the financing and working with the trade of my Explorer. Bottom line is if you are looking for a friendly, comfortable, and trustworthy place to by a vehicle, whether it is new or used, I would highly recommend Fair Oaks and Sony. I drove from Winchester to buy a vehicle from them if that tells you anything. More

Took my car there for a state inspection and was told that it failed and needed $1000 worth of work. We took it somewhere else that quoted us $500 for the same work. The other place told us there was not that it failed and needed $1000 worth of work. We took it somewhere else that quoted us $500 for the same work. The other place told us there was nothing wrong with the car and passed our state inspection. Thank goodness they were honest. We also took the jeep to this same dealership a few months go to get a new key made. The next day our battery was dead. A fairly new battery. We thought it was VERY weird that the battery would fail. Now I am suspicious that they may have done something to kill the battery so that we'd go back and spend more money....no way to prove it. But we'll never go back there. More

We purchased our Durango from this dealership, and have had excellent service ever since! We needed and oil change and quick tune up before a long trip, and naturally went to Fair Oaks Chantilly Dodge, as had excellent service ever since! We needed and oil change and quick tune up before a long trip, and naturally went to Fair Oaks Chantilly Dodge, as we feel this is the only dealership we have been able to trust. Our Durango had been inspected at a local shop only a month earlier, and a serious tire issue was not noticed. Not only did Fair Oaks Dodge give us a great price, but they squeezed us in to get the needed work done before our trip. We pass at least a dozen dealerships on the way to Fair Oaks Chantilly Dodge from our home, but the extra time and miles are worth the great service! More

The purpose of this review is to formally and publicly commend Service Advisor, Barbara Fisk for the excellent customer service she has provided me over the years. Back in 2006 I purchased a new Jeep Com commend Service Advisor, Barbara Fisk for the excellent customer service she has provided me over the years. Back in 2006 I purchased a new Jeep Commander and by 2010 experienced tranmission failure. Needless to say, the relationship that had developed from the intial purchase had quickly deteriorated. Barbara showed empathy and quickly teamed up with her manager Chris C. to provide a reasonable resolution, one I could live with. From that moment, I realized I was not just a number but a valued customer. Although maintenence repairs are more expensive at the dealership, as long as Barabara Fisk is emlpoyed at the Fair Oaks Chrysler Jeep & Dodge they will alway have my business. In todays era where customer service, quality, value, and loyalty have virtually all disappeared. Barbara and Chris C. should be held up as an example for others to try to emulate. It is this teams extraordinary committment to excellence in customer service that motivates them to always go the extra mile. I believe that Barbara & Chris deserves to be congratulated and rewarded for providing quality customer service well beyond my expectations. One last thing, there is a salesman by the name of William Granby who is friendly, courteous, and knowledgable. He puts the icing on the cake. While waiting to have your car serviced, Mr. Granby is always willing to share his love for cars and people without being aggressive or obnoxious. There's something about this guy, he engages you in the most inviting and relaxing way. Thanks guys! Sincerely, Scott Bell More

Our family owns 4 Chryler vehicles, all purchased elsewhere. The service we have received from Fair Oaks has been exceptional and far exceeded that we received at other Chrylser dealerships. The enti elsewhere. The service we have received from Fair Oaks has been exceptional and far exceeded that we received at other Chrylser dealerships. The entire staff is knowledgeable about all Chrysler vehicles and are honest about any "known" glitches in specific models. When our vehicles are serviced there,they have always been done right the first time and if I have a question, they have been more than happy to have me bring the vehicle back in to check things further to my satisfaction. Barbara Fisk has been my "go-to" person for our service needs. When there was a question about a specific transmission repair that was needed, she brought out the service department "tranny expert" to show and explain the problem and discuss all our options with no pressure to perform ANY repairs. Barbara has always been helpful and pleasant and makes us feel like valued customers. The entire service department staff has been professional in all dealings with our family of Chryslers and we wouldn't even think of going elsewhere for service. This is truly a 5-Star Dealership! More

Things are always hit or miss .... I think this dealership really is great compared to most others. A few bad apples every once in a while (I too have had a less-than-patient service advisor on the dealership really is great compared to most others. A few bad apples every once in a while (I too have had a less-than-patient service advisor on the phone [some female], the old parts guy is a bit of a grump). But, there are some folks here that exceed expectations. Bart in sales for example is one of them. He is just the greatest nicest guys (Marvin is a nice fellow too). Chris Morrison, the service manager, is a good-ol car guy. He is the perfect fit for his role, he's fair, knowledgeable, and REALLY CARES about your satisfaction and your business. He'll always do what he can to make things right. And for freakishly anal guys like me who have PERFECT cars, the dealership allows for a pre-inspection (aka walkaround) to make sure you get the car back exactly like you gave it to them. NP with this accommodation. They even have a dedicated guy to do this with you. I have bought 1 car from them and service 2 (quite regularly). I totally recommend these folks. More

This is my third time rating this dealer, and today they get an A+ for recent work on our 10+year Jeep and our newer Dodge. Walt was extremely helpful and friendly both times (although we will continue to get an A+ for recent work on our 10+year Jeep and our newer Dodge. Walt was extremely helpful and friendly both times (although we will continue to nicely decline B&G products) -as were several persons in the parts department. Also, Chris (the Service Manager) went out of his way to help us when he could. I have been keeping my mechanic a secret, as he is that good! His name is Ron and he is the one that diagnosed the mentioned suspension issue that other dealers could not. When we were out of town recently and used another dealer to do a part of a major service on our Dodge, not only were we met with a quote for 4 new tires, but an inability to remove lug-nuts due to diagnosed splitting of the lug-nuts. When we brought it back to FOCJD for the remainder of the service, by the time that Walt went to tell Ron about the other dealer's inability to remove at least one of the tires, Ron had all 4 tires off of the car and ready for rotation. Also, Ron indicated on his inspection sheet that we needed two new tires by winter time - a very different situation than needing 4 new tires immediately as the other dealer had diagnosed. Thank you to Ron, Chris, Walt, and others of FOCJD for continuing to provide great service! More

Absolutely the first time, in the many years of car ownership (during my 42 year old life) in which I felt completely comfortable looking for a new vehicle and trusted the folks with whom I was negotia ownership (during my 42 year old life) in which I felt completely comfortable looking for a new vehicle and trusted the folks with whom I was negotiating this used vehicle purchase. Bonnie Abbott (my sales consultant) really made me feel at ease and I ended up really trusting her during the many hours we spent together working the trade of my vehicle and purchase of our 2010 Dodge Grand Caravan SXT. The entire staff that assisted my deal at Fair Oaks Dodge (Bonnie & Tony & Chris) really made me feel informed, excited about my new purchase and confident they were there to help me every step of the way instead of just wanting to take something from me. Bonnie also spent many hours working with me (and my family) and really provided a great customer experience from start to finish. This was my first purchase from Fair Oaks Dodge and I am looking forward to getting my vehicle's services performed at this location and I will definitely recommend to my friends and family to come here if they want to get a great deal when they are in the market for a new/used vehicle. The vehicles for sale here are heads above the other used vehicle dealers in the area. I would like to say "Thank You" again to the great crew at Fair Oaks Dodge and let them know they are doing everything right in my book! Way To Go!!! More