Fair Oaks Ford - Service Center

Disappointing I went to the Fair Oaks service center in order to get a front license plate bracket installed on my car upon moving to Illinois. 1. As I was in I went to the Fair Oaks service center in order to get a front license plate bracket installed on my car upon moving to Illinois. 1. As I was in the waiting area, one gentleman had decided to bring his bull dog to the Ford service center on a Saturday afternoon. As a new resident coming here from South Carolina, I can't say I've learned Illinois etiquette yet, but I found this completely inappropriate. The dog was literally growling and barking at people the ENTIRE time that I waited. 2. I simply asked that the technicians install the front plate bracket, and then replace my temporary plates with my specialty collegiate license plates that had come in. When they put the new plates on, they decided to add a "Fair Oaks Ford" license plate frame on both the front and the back, thus covering up my specialty collegiate license plate. Nice try, y'all. I bought this Ford Edge in South Carolina, you don't have to assume I'm going to be a moving advertisement for your dealership here. I didn't appreciate having to get home and re-do half of the job after I had just forked over $60 for a license plate bracket. More

Timely Service Appointment Was able to have the necessary repair done to my leaking tire within one hour of arriving. The service staff was professional and quickly assigned my Was able to have the necessary repair done to my leaking tire within one hour of arriving. The service staff was professional and quickly assigned my car to a technician to complete the repair. Anthony my service advisor quickly informed me of the problem and what needed to be done for the repair. More

Brake Job They are fair, honest and communicate very well. They always make the customer feal like a customer. The service department is always professional an They are fair, honest and communicate very well. They always make the customer feal like a customer. The service department is always professional and true to their word. They are not just selling you unnecessary repairs. More

Professional and timley Working with Joe, the service representative, was very professional and helpful. Besides explaining in detail my problem, and spend extra time with me Working with Joe, the service representative, was very professional and helpful. Besides explaining in detail my problem, and spend extra time with me explaining the ratings on the tire usage and that Ford would be competitive for new tire purchases. More

New Vehicle Purchase & manufacturer recommended maintenance Purchased a new F150 last year from Fair Oaks Ford, and have taken it in for standard recommended maintenance since. Everyone has been great to deal Purchased a new F150 last year from Fair Oaks Ford, and have taken it in for standard recommended maintenance since. Everyone has been great to deal with; the customer service has definitely met my expectations. I would certainly recommend checking them out if you are purchasing a new vehicle and servicing that vehicle. More

Alignment service Once again, the service is outstanding! Always friendly and the waiting area lends to great conversation with other customers. Love the complimentar Once again, the service is outstanding! Always friendly and the waiting area lends to great conversation with other customers. Love the complimentary car wash everytime! More

Always dependable and friendly From the moment you enter either the service area, or the main showroom, you get warm feeling that this is the place to be. The service people expl From the moment you enter either the service area, or the main showroom, you get warm feeling that this is the place to be. The service people explain clearly what is going on and the options that you have to choose from. The sales people wan to get you into a vehicle that is right of you and are willing to make it happen. What more could you ask of a dealership? More

On Time and Accurate Service All of the members of the service support team and the mechanics at Fair Oaks Ford are friendly and provide outstanding and timely - accurate service. All of the members of the service support team and the mechanics at Fair Oaks Ford are friendly and provide outstanding and timely - accurate service. The Team is extremely trustworthy and do quality work. We have been a customer of this dealership, and only this dealership, since 1987. We have successfully referred friends, family, and co-workers who are equally as satisfied. Tom T More

Great Customer Service Carlos always shows great customer service to me. Every time I come to have service its always the best service and I'm greeted with a smile!!! Carlos always shows great customer service to me. Every time I come to have service its always the best service and I'm greeted with a smile!!! More

Always do a good job. Clear explanations of work needed Consistently do a great job with quick and courteous service. Seem to always fit the appointment to my schedule. Great explanation of the work requi Consistently do a great job with quick and courteous service. Seem to always fit the appointment to my schedule. Great explanation of the work required and the cost. More