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Fair Oaks Ford - Service Center

Naperville, IL

4.5
291 Reviews

291 Reviews of Fair Oaks Ford - Service Center

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July 11, 2016

Poor service On 7/1/16 I brought my 2013 Lincoln MKX in due to the air conditioning not working. Their service associate Anthony gave me the attitude like he could More

by Schneidermys
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Collins
Aug 15, 2016 -

Fair Oaks Ford responded

We are so sorry that you didn't have a positive experience at our dealership, and we can't sincerely apologize enough. We'd like to do all we can to make sure that in future you (and all our valued customers) receive the best possible treatment. Please give our Service Department Manager Mark Benkovich a call at your convenience so we can address your concerns personally. You can reach him at 630.355.8140. We deeply appreciate your feedback, and look forward to speaking to you.

June 21, 2016

Great sales experiance but not service I purchased a new 2016 MKX which has had some problems, thus far; poor back of the seat cooling, squeaky door, headlight warning message, courtesy sea More

by Thisguy159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Benakovich
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2016 -

Fair Oaks Ford responded

This entire experience has been a frustrating one for you, and we deeply appreciate the time you have taken to draw our attention to this. This is an opportunity for us to improve, and we take your concerns seriously. While we absolutely hate to hear that you had to use another dealer via your Lincoln concierge, we hope that the issue has been adequately resolved to your satisfaction. Again, thank you for your time in leaving this review, and we are so sorry to hear that we were unable to resolve your concerns in a timely fashion. We will do better in future!

April 19, 2016

Excellent Service I am very happy with my oil change and tire rotation from Fair Oaks Ford. Joe Mayer is helpful and knowledgeable. Fair price for the service and ext More

by palomine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Mayer
April 11, 2016

best ford dealer and repair service around.!!! I not only had a fantastic experience buying my car here 4 years ago, but I will never take it to another service shop other than Fair Oaks Ford again More

by curlyangel23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John K. the head honcho, Anthony Collins
February 20, 2016

Really Amazing I go here for service for lincoln and its really good. The employees are super nice and trear you with respect. Also the service is really fast and i More

by Lucky67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Gose
January 27, 2016

Excellent Service Department I always receive excellent customer service when I take my 2010 Ford Fusion in for service. The service performed is done with quality in mind. More

by aserafini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 24, 2016

Horrible service Brought my 2014 Ford Raptor Roush Phase 2 in for warranty work and oil change pick the truck up and they tell me all fixed . Literally pull out of d More

by Justinb491
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Mayer
January 06, 2016

Amazing This dealership is amazing. I come here for my lincoln and they do a great job. I get my service done here and they do it fast. Also the employees are More

by Lucky67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
December 24, 2015

Very Pleased. I always have a good experience when I bring my car in for service. The staff is prompt and courteous, and I like that I do not have to make an appoin More

by epeder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Luciano
December 24, 2015

Oil Change The staff was courteous and friendly. Checked over car and made sure everything worked properly. I like how they made me confident in the service th More

by Larmst2936
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Sciulli
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