Fairfax Motors

Pauline was like working with a sister!! I researched FM and was pleased to find how long they have been around. They seemed like a family oriented place. I finally went in to check out th I researched FM and was pleased to find how long they have been around. They seemed like a family oriented place. I finally went in to check out the Lexus i was watching and Pauline was my contact. Wow didn't feel any of that crazy pressure. They are family oriented!! Pleasantly surprise by everyone. You could feel the trust! lol Pauline and I hit it off from the beginning. John gave me an extra bonus on my trade in!! Easiest purchase of a vehicle ever!! More

Excellent Service! Pauline was patient and attentive to my needs as a customer. She was knowledgeable and friendly which made the process feel much better. Laura made th Pauline was patient and attentive to my needs as a customer. She was knowledgeable and friendly which made the process feel much better. Laura made the signing/paperwork process as easy and simple as possible. She worked hard to make sure we had the best options. Great dealership! Would return! More

Sports Car Purchase I have been very reluctant over the years to purchase a car at a used car lot. I had been looking for a MB-SLK-Class with a manual transmission for se I have been very reluctant over the years to purchase a car at a used car lot. I had been looking for a MB-SLK-Class with a manual transmission for several months. Fairfax Motors had one on the lot at a very competitive price, so I gave them a call. My sales rep Pauline Bell was professional, helpful, and friendly in her approach. John Fleming - GSM - was also helpful in Pauline's absents. In fact John took care of a few maintenance items that I identified cost free to me. Fairfax Motors has changed my perception of used car lots, I don't know about others but Fairfax Motors is a reputable customer friendly dealer. More

Fairfax Motors Rocks! Laura made the administrative part of the sale fun and informative. She is very knowledgeable and her upbeat friendly personality makes her enjoyable Laura made the administrative part of the sale fun and informative. She is very knowledgeable and her upbeat friendly personality makes her enjoyable to work with. Thank You Laura😊 More

HORRIBLE Experience Buyer BEWARE – If honesty, Integrity and faith you will be treated fairly, are important; DO NOT BUY from Fairfax Motors. After negotiating and agree Buyer BEWARE – If honesty, Integrity and faith you will be treated fairly, are important; DO NOT BUY from Fairfax Motors. After negotiating and agreeing upon a price for my vehicle and faxing the necessary documents. I was told, the OWNER(?), Andy decided he would not honor the price. I would now be required to pay $1,000 more than the negotiated price, if I still wanted the vehicle, (bait and switch to the extreme)? Mind you this is after verbal, text and email communication, agreeing to our price (I still have them all). After speaking with the General Manager, John Fleming, who could not have been more callus over the change. I asked if I could speak with Andy to discuss. I was told I would receive a call back from him, yet never did, even after many repeated attempts. Because this car, was what I was looking for and was a special purchase, I continued forward with the deal. As if they were doing me a favor, they offered to reduce the price “increase” to a mere $750, instead of the $1,000 over the previously agreed upon price…? We set up a time when I would pick-up the vehicle and I was told it was all set and ready to go. Living an hour and half from the dealership, my experience only got worse when I arrived to find there was a “check engine light” on, the 4-wheel drive did not engage and there was no antifreeze in the coolant recovery tank. This is how they “thoroughly inspect” to ensure quality control and satisfaction?? I lost a day’s work, having to leave without the vehicle, only to return after repairs were said to made. When I returned, I again asked to see the owner(?) Andy, to discuss why he pulled the original deal. While he was there on premise, ANDY was to spineless and cowardly to face me. While I was there, another customer came in for a test drive and the battery was dead in that car and she was unable… Since owning the vehicle, another service light went off on the dash. I called to have it looked at and serviced under the terms of the warranty, if applicable. From researching the issue, it seems to be a common issue with this model and fixable, by re-flashing the cars PCM (computer). I asked, if that’s all it was and since that’s what was performed before I took possession, would they do it as part of the warranty. I was told yes, they would. When we took the vehicle back (another hour and a half from home), “WE” were instructed to drive the vehicle ourselves to a local Sunoco gas station, for diagnoses and repairs? When I spoke to the Service tech from the Sunoco, he informed me that the PCM did indeed need to be re-flashed but he was not able, as only a dealership has the equipment... Again, this was a known fact when I brought it back and still they did not take it to the dealership as discussed for the correct repairs. Though when I questioned John, he had the gall, to tell me, if I wanted a dealership to perform the work, I would have to pay for it. Another LIE from John, to what has been the most exasperating and un-professional experience, I’ve ever encountered. At the end of the day, the choice was mine to purchase the vehicle, but I did so wanting to believe what I was being told was fact and the deal would be both fair and honest. Nothing about this experience has been about honor, integrity or caring at all about taking care of the customer. If you looked up the definition of a "Horrible used car Buying experience", you would find my experience at FAIRFAX MOTOR’s. It’s your choice… S. Carlton More

Excellent Car Buying Experience Pat Warren and the staff provided me with an excellent car buying experience. They explained everything, applied zero pressure, and even watch my ki Pat Warren and the staff provided me with an excellent car buying experience. They explained everything, applied zero pressure, and even watch my kids. They helped find the perfect vehicle to fit our budget. More

Perfect deal I am still amuse how I was able to get such a great deal for less but guess what? This dealership is amazing and the choice you should make when you w I am still amuse how I was able to get such a great deal for less but guess what? This dealership is amazing and the choice you should make when you want yo get a great car and spend less then others dealerships. They are so fun, caring, and above all go beyond their will make sure you get what you need. This is my new home for any car buying and I recommend you pass by and get your today. Abron Brooks More

Ford fusion hybrid great we are good and more friendly also we really like this the car Ford fusion hybrid. My employees deal with us to helpful and we are share this little we are good and more friendly also we really like this the car Ford fusion hybrid. My employees deal with us to helpful and we are share this little anecdote about fairfax Motors beacuse the business sells fantastic automobiles. More

Great Job by Pauline Ball Great experience. Pauline was very efficient. I was out of there in a few hours. Laura was also very helpful. However, they should think about institu Great experience. Pauline was very efficient. I was out of there in a few hours. Laura was also very helpful. However, they should think about instituting a shuttle from the closest Metro. It would encourage more customers to show up. More

World Class Customer Service I am inspired to share this little anecdote about Fairfax Motors because the business sells fantastic automobiles while effortlessly offering an atmos I am inspired to share this little anecdote about Fairfax Motors because the business sells fantastic automobiles while effortlessly offering an atmosphere of conscientiousness that connects with the customer. I am living proof that customer service at Fairfax Motors is one committed on satisfying the customer first rather than solely focusing on its bottom line. Recently I purchased a gorgeous used luxury vehicle from Fairfax Motors in Fairfax, Virginia. The entire buying experience was extremely enjoyable. Don’t get me wrong I love the car, but this is about how enthralled I am with the company’s management and sales people! I had a couple of concerns in regard to my vehicle weeks after I finalized my sales contract. I presented them to Fairfax Motors. Upon hearing my worries and without hesitation the sales manager, JOHN FLEMING, assured me that he would take care of the matters and sprang into action. He extracted time from his busy schedule to carefully, meticulously, and persistently work on doing what needed to be done to gratify me. The staff at Fairfax Motors, in particular John Fleming, ensured my complete satisfaction before, during, and AFTER the sale. Their actions define the perception of good will and success. Kudos to the owner Andy Geurwitz, John Fleming and the rest of the Fairfax Motors family for graciously helping me by going far above and beyond on a job well done. Fairfax Motors totally exceeded my expectations and possess a brand of customer service that is truly world class!!! THANK YOU!!! More