
Fairfax Motors
Fairfax, VA
Filter Reviews by Keyword
By Type
Showing 412 reviews
I couldn't have asked for a better experience in buying a car. Pauline helped me test-drive and purchase a Nissan Altima. She was polite, honest, informative, and helped me through every step of the way. I a car. Pauline helped me test-drive and purchase a Nissan Altima. She was polite, honest, informative, and helped me through every step of the way. I am very thankful to everyone at Fairfax Motors who helped me with the car-buying process! More
This was my second time buying a vehicle from Fairfax Motors each time I had a pleasant experience Pauline Ball was Pleasant to work with on this purchase I highly recommend her. Motors each time I had a pleasant experience Pauline Ball was Pleasant to work with on this purchase I highly recommend her. More
1) Deal process: When you are seating on the table to make the deal for car, second person will come every 10 minute to say someone is on the way to give deposit on the vehicle you are going to buy so yo make the deal for car, second person will come every 10 minute to say someone is on the way to give deposit on the vehicle you are going to buy so you took your decision early. I made the mistake at this place so please don't do the same. 2) During the deal found couple of the issue which they suppose to take care of it but it won't. Viper was making noise. They deliver the car with same viper noise issue. I bought $16 viper from Walmart that fix the issue. Car vibration issue. They told me mechanic will take a look but never got fix. 3) Paid $995 for the processing fee. I have 4 day's left on 1 month temp registration expire date. Still they had not done registration. They are asking me to do all kind of inspection done in order to complete the registration after paying $995 for processing fee. 4) looks like this place run by one person called 'Travis'. I had done so many text and email. Every time I got different excuse..."Travis is busy", "Travis is in the trip to buy car", "Travis is sick today" , "Travis has family emergency". I had experience all this on $16K car deals. I hope this will help someone like me to take any decision. More
My husband and I had a seamless transaction and wonderful experience at Fairfax Motors. We were looking for cars online and found a vehicle that we were interested in. We contacted Fairfax motors and Pauline experience at Fairfax Motors. We were looking for cars online and found a vehicle that we were interested in. We contacted Fairfax motors and Pauline set up an appointment with her to test drive the car and discuss a possible trade in/purchase. We arrived at 10:30am and left with a new car two hours later. Pauline was amazing. She walked my husband through the ins and outs of the vehicle. This was a huge relief to both of us since we had never owned a BMW. Pauline was simply delightful. She took away the usual stress of feeling rushed or pushed into a purchase of a car at a big dealership. John, the finance guru/GM was also so warm and friendly. He even got us a better deal that than our finance company offered. I would highly recommend Fairfax Motors for a luxury car purchase. Best car buying experience ever. More
Pauline Ball wonderful salesperson I've purchased two cars from Pauline and Fairfax Motors in the last six years. If I need another car in the future Pauline Ball will the first salesperson I call. cars from Pauline and Fairfax Motors in the last six years. If I need another car in the future Pauline Ball will the first salesperson I call. More
I have sold and bought cars for the last two decades, which gives me enough experiences in used car dealers. Fairfax Motors was not my first choice, but definitely my last one. This is a third time for m which gives me enough experiences in used car dealers. Fairfax Motors was not my first choice, but definitely my last one. This is a third time for me to deal with Fairfax Motors and will not be the last one. In particular, Mr. Kim is such an amazing person in used car business. I was interested in a small compact car for me and my kid; Mr. Kim recommended a wonderful CIVIC (2016), which is a magnificent choice. I did not expect a businessman in used car industry to be such a person of integrity, but I was wrong and I am happy to be wrong. He did not pursue his short-term interests at my expenses, but aims to proper with his clients. His recommendations have been great and Fairfax Motors provides the best service for my cars. Buy or sell your cars at Fairfax Motors. You're 100% satisfied! More
I Purchased a 2020 Mercedes S Class from Fairfax Motors in June. The sales team and management were terrific, and the vehicle was a great find. They kept their word on all promises, and were a pleasure to in June. The sales team and management were terrific, and the vehicle was a great find. They kept their word on all promises, and were a pleasure to deal with. Thanks again to the Fairfax Motors team for a great experience. More