After purchasing an expensive vehicle through Fairfax Motors via internet, once the vehicle arrived it was missing the NAVIGATION CARD! Who does that? John Clark's response was "of course it worked when the car was here, I don't even know how to respond to that". Well John, it can't work without the system's card in place! Let me tell you how you should respond, how about, " No problem, we will take care of you". Both John's have ignored any further email's or phone calls from us they just refuse to answer or respond. We are unable to use the navigation or connect our phones to the vehicle. We are going to have to order a card from Jaguar for $350. We are so disappointed. Yes, they are friendly until after the sale but if you need help beyond payment you might as well forget it!