Fairfax Motors

Used vehicke purchase I was in the market for a used SUV and the professionalism and service that Michael Webb provided was undeniably the best that I have ever received. I was in the market for a used SUV and the professionalism and service that Michael Webb provided was undeniably the best that I have ever received. Mr. Webb did not make me feel rushed, he was patient with me and encouraged me to take my time which is important to me when making a financial decision of this magnitude. More

Car Buying Pleasure This was a terrific car buying experience and I would recommend this dealership to anyone looking for a quality pre-owned vehicle. I had gone to seve This was a terrific car buying experience and I would recommend this dealership to anyone looking for a quality pre-owned vehicle. I had gone to several dealerships explaining the models and price range that I was seeking and then waited for replies. Most of the dealers did not follow up with me, however Fairfax Motors went out of their way to communicate with me and look for a beautiful car at a very reasonable price. I purchased a 2011 RAV4 for my daughter and Michael was very knowledgeable about the vehicle and its operation. When it came to signing papers Laura was efficient and made the process zip by without any hard selling points; she was very respective of my time and didn't drag on the process. Overall, a wonderful car buying experience. Probably the first place I will go to when we need to purchase our next car (hopefully not for a while). More

Excellent Customer service from Micheal Webb Inquired about vehicle from USAA online. Mr. Web contacted me via telephone and email to let me know all the details about a '09 BMW 535i of interest Inquired about vehicle from USAA online. Mr. Web contacted me via telephone and email to let me know all the details about a '09 BMW 535i of interest. I was in Hampton Roads area so there had to be a level of Trust and confidence before traveling the 3 hours in a rental. Also, there is a lot of needed maintenance records and assurance with this particular vehicle - in short, I was confident Micheal was not selling me a lemon- for double measure I got it checked out by a local BMW dealership and it was clear. Thank you ,Marlon Bolanos and Michael Web at Fairfax Motors! Great, quick, and kind service first type of team! More

Awesome Experience I consider myself a difficult customer when buying cars, but Michael and his whole staff made buying a used RAV4 a pleasant experience. Michael list I consider myself a difficult customer when buying cars, but Michael and his whole staff made buying a used RAV4 a pleasant experience. Michael listened to what I was looking for in a car and price and put together a very fair offer for a very nice car. I would definitely recommend them to anybody looking for a car. More

Review of my experience with Michael Webb at Fairfax Motors. An excellent experience. Michael was knowledgeable of the Mercedes Benz line of cars. He was patient while I. Made up my mind. He assured me that the An excellent experience. Michael was knowledgeable of the Mercedes Benz line of cars. He was patient while I. Made up my mind. He assured me that the car was mine a did not use high pressure tactics. He made me feel like a family member. More

Very positive and satisfactory overall experience ! I have purchased at least 25 new or used vehicles for personnel use since 1958. With the exception of one, I have made these purchases through local I have purchased at least 25 new or used vehicles for personnel use since 1958. With the exception of one, I have made these purchases through local dealerships in New York State. Around August 20, 2014, I was researching for a specific car on the internet when I found a car at Fairfax Motors.com (Virginia). The 28 pictures encouraged me to contact this dealership. I proceeded to contact the Fairfax Motors and was put in touch with Mr. Zack Owens, Senior Sales Executive. In as much as I live approximately six hours away, there were several phone conversations before I made a decision to make a deposit, as a reservation to purchase the car, until my wife and I could make a trip to view the vehicle and possibly make the purchase. On Saturday, August 30th, we arrived at the dealership and found the vehicle to be exactly as represented in the numerous photos and after a short test drive completed the purchase. Both my wife and I are extremely pleased with the courteous, no sales pressure, attention received during the process. In addition, we received prompt service during the final process that permitted us to make the return trip the same day. In conclusion, I rate this dealership and the professional sales service provided the best I have ever experienced and would not hesitate to do business with them again. More

Great Experience and Value My wife and I recently purchased a used Mercedes-Benz from Fairfax Motors and both of us agree it was the best car-buying experience we have had. Not My wife and I recently purchased a used Mercedes-Benz from Fairfax Motors and both of us agree it was the best car-buying experience we have had. Not only are the used vehicles extremely clean and well cared for, but the entire team at Fairfax Motors is very personable and accommodating without being overbearing. Zack Owens deserves special recognition for his great attitude and punctuality. Mr. Owens went out of his way to ensure we had a great experience at Fairfax Motors and had all of our paperwork ready to go when we arrived to buy the vehicle. All said and done, if you are looking for a great used vehicle at a very competitive price, do yourself the favor of speaking to Zack Owens at Fairfax Motors. More

Very customer service oriented Extremely personable and detail oriented. A real service professional. Zack knew what he was doing and finished the deal very quickly. No surprises Extremely personable and detail oriented. A real service professional. Zack knew what he was doing and finished the deal very quickly. No surprises or gimmicks. I will recommend Fairfax Motors to our friends. More

1st car for our teenager son The experience was amazing. Everyone was so friendly, they were not pushy like most dealers. They let us, as the parents come in and test drive the The experience was amazing. Everyone was so friendly, they were not pushy like most dealers. They let us, as the parents come in and test drive the vehicle, and see what we thought of it. We brought him in that night and he was so happy they made him feel so welcome, they made his 1st car a great buying experience. We showed up the next day and the Vehicle was fully detailed inside and out. Looked like a brand new car, was super pleased. The price was a great deal couldn't have asked for anything better. We will highly recommend this place! Thanks Andy Verndon, Terry, and Kira for taking care of us and making us feel so welcome! More

Canadian Experience I found my dream car, a 1982 DeLorean, through Fairfax Motor's Autotrader ad. It looked great! I contacted Zack Owens, who was more than happy to answ I found my dream car, a 1982 DeLorean, through Fairfax Motor's Autotrader ad. It looked great! I contacted Zack Owens, who was more than happy to answer questions about the car and supply me with more photos. Once I decided to go ahead with the car, Zack and the good people at Fairfax Motors began helping with the process to buy and export the car. I have to admit than buying a car from the United States is a nerve wracking process, especially sight un-seen. It involves a lot of paperwork and communication between both parties in Canada and the United States. Though there were problems and some confusion with the process of payment, Andy Gurowitz and Zack Owens worked to fix the issues quickly along with the people involve on the Canadian side. The whole staff when we arrived from Kira Caporale at the front desk to Adolfo Zubiatewere when we were inspecting the car, were friendly and helpful. They fixed a few small issues I had with the tail lights and a switch while we were there and made sure the car was in tip-top condition to make the drive up the East Coast from Virginia to Canada. Zack and David Kim made the paperwork and buying process simple and straightforward and even helped with sending the proper paperwork to the border to help with exportation. For a 1982 DeLorean, it made the 1000+ mile trip with ease... and attracted a lot of attention doing it! From thumbs up, to smiles to talking to strangers at gas stops to even talking to people while waiting in busy New York traffic, the car performed like a champ thanks to the great care taken by the people at Fairfax Motors. The buying process may have started out a bit rocky at first, but people on both the US and Canadian sides made this dream come true. Thanks so much! (Had to choose a brand and DeLorean was not listed. Volvo chosen due to PRV engine) More