Fairfield Chevrolet

Horrible experience This review pertain to sales experience with Manager Armando Ramirez and Fairfield branch. We been Chevy customers for a while luv our chevys and Napa This review pertain to sales experience with Manager Armando Ramirez and Fairfield branch. We been Chevy customers for a while luv our chevys and Napa location.This was our 1st time going to Fairfield branch and was the worst experience business process/customer service we had. My son an active US Marine went to check for a Silverado truck and was looking to trade his 2013 Camaro. He applied on his own and with his dad as a co-signer. He was approved on the spot on his own for 34,585. Armando showed us he was and were looking to see how to negotiate 2000 off. During process my son was told his car was salvage (which was a huge lie) They were offering 5000 as trade in because of that but we let them know that we confirmed what we knew that title was clean. He was told by TEXT he was not approved and we did not understand why. His dad call to asked why and what happened because day after we were there he was approved for a 2018 Toyota (Napa dealer)and they paid 11,500 for the trade in so we had questions. Armando answered the phone and cursed at my husband for no reason after he asked for the GM store names Armando hung up the phone. We went to branch and talked to sales person Benny he confirmed all numbers and negotiations are done by Armando and that he does what he says. Benny was polite and kept his cool all times. He gave us GM name without hesitation. After long wait Armando spoke with us we just wanted to have our ? Answered we showed him the approval letter and insurance and car title info. He said that he did not sale the car to my son because it was actually TOO MUCH CAR for him. Disrespectful towards a US Marine? Really? Anyways not only he said that he started cursing again with me and my son there and he said just because we were there he did not "fix it in another way" he basically treat my husband. My husband asked why is he cursing if he is not and Armando said they all cursed at that dealer. We asked him for GM name and he disrespectfully said it was "Red" de "indian" sitting next to him which was a lie because Benny just told us before it was Mike. Please if you read this review advise not to purchase there not only because of this guy stereotype issues but racists towards others and his own kind. More

Fantastic! After searching all over the greater SF Bay Area I finally found the nest deal on a Bolt from Mike at Fairfield Chevy. He was absolutely terrific and After searching all over the greater SF Bay Area I finally found the nest deal on a Bolt from Mike at Fairfield Chevy. He was absolutely terrific and gave me the best deal I found. He even jad the car delovered to my home and Najib jad all the paperwork ready for me to sign. The entire team was knowledgeable and efficient and friendly. The best thing about this entire experience was that we arranged everything over the phone and I didnt have to spend hours in the dealership. Thank you Mike and I'll look forward to doing business with you in the future. More

Donna Westlake Service Manger Donna is great, I like the experience, it seems like she cares and wants her customers to come back. I take my Silverado here for servi Service Manger Donna is great, I like the experience, it seems like she cares and wants her customers to come back. I take my Silverado here for service and never had a problem. Go girl. More

Sales Margarito was great! He was very helpful and knowlegeable would definitly recommend him if your planning to buy a car at the chevy in Fairfield. Margarito was great! He was very helpful and knowlegeable would definitly recommend him if your planning to buy a car at the chevy in Fairfield. More

Very satisfied Just leased our first Tahoe from Fairfield Chevy. Our internet salles manager pat Marques was very professional knowledgeable and very understanding. Just leased our first Tahoe from Fairfield Chevy. Our internet salles manager pat Marques was very professional knowledgeable and very understanding. Fairfield Chevy was real easy to work with and made our process very easy and transparent. We will be returning there for our next vehicle! More

Life changing experience Recently bought a Chevy Cruze with Pat . He was very personable and easy to work with. No annoying pressure and none of the that old school salesman t Recently bought a Chevy Cruze with Pat . He was very personable and easy to work with. No annoying pressure and none of the that old school salesman tactics. All things consired, it was a really easy process. I wouldn't hesitate to tell my family and friends about this place. Thank you More

great experience Sam Khul took care of us and much appreciated. Thank you sam for the great service. I recommend this dealer when you buy a chevy. Sam Khul took care of us and much appreciated. Thank you sam for the great service. I recommend this dealer when you buy a chevy. More

Great Experience! My salesmen Sam was great. Very knowledgeable and made my experience there very easy. I would definitely recommend him. If you are looking for a new o My salesmen Sam was great. Very knowledgeable and made my experience there very easy. I would definitely recommend him. If you are looking for a new or pre-owned vehicle, go see him! More

Happy I purchased a Chevy Camaro Covertible and I had by far the best service I have ever had while purchasing a car. Alberto was awesome with obtaining my I purchased a Chevy Camaro Covertible and I had by far the best service I have ever had while purchasing a car. Alberto was awesome with obtaining my low APR rate from the bank. Tracy in finance helped with the glitches I had in my paper work. I was VERY impressed overall. When I pulled up a week later AFTER I had purchased the car (I had paperwork to sign) I WAS still treated like royalty. So, it was at that moment I realized this place just gives overall great service. I'm soo glad I chose Fairfield Chevrolet. I even gave an awesome review on Yelp that's is happy I am. More

Recall not done correctly Today I brought my Chevrolet Traverse back in because. The week before a pully off the steering belt broke and I took it to FHDaliey in San Leandro wa Today I brought my Chevrolet Traverse back in because. The week before a pully off the steering belt broke and I took it to FHDaliey in San Leandro was it was closer to have towed. I was informed that the pully may have broken due too much tension from a previous recall done at Fairfield Chevrolet. And my service air bag light was now on. Come to find out when I have that recalled for service at Fairfield Chevrolet instead of saudering the wires together they just clamped it together and wrapped it in electrical tape. So bringing me back to today. I called and had left a message with Ash on 9/29/2014, he never called me back until I just showed up today at service department. When I explained to him and the manager. Instead of getting a I apologize for the fact I've been riding around in a vehicle the air bags probably won't depoly in the event of a accident. I just got ok we can look into that. And it was going to be in over night and the manger didn't want to give me a rental car he offered a shuttle right home. Until I told him that this was car that I take to work he reluctantly said I could have a rental for a day. Needless to say once they fix my air bag. I will not be back to this location for service ever again. More