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Fairfield VW Ford of Montoursville - Service Center
Montoursville, PA
596 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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596 Reviews of Fairfield VW Ford of Montoursville - Service Center
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March 18, 2020
Great! This service was the fastest state inspection of any vehicle that I have owned. I guess that is because I have been doing something every month, for This service was the fastest state inspection of any vehicle that I have owned. I guess that is because I have been doing something every month, for the past 3 months. I even put new tires on the truck at a local tire store. I was at the dealership for a little more than 1/2 hour. In and out fast. More
by JWEH864
Verified CustomerEmployees Worked With
March 17, 2020
Fast and Friendly Service Had my Mustang in for service and inspection 3-16-2020. My appointment was for 1300hrs and I got a call around 1410 saying it was finished, they were Had my Mustang in for service and inspection 3-16-2020. My appointment was for 1300hrs and I got a call around 1410 saying it was finished, they were just going to wash it. Easy pick up and payment. I also had a question about the passenger seat belt. Techs came out and looked at it along with service manager and said it was just for easy entry for back seat. Could replace it but wasn't a safety issue. I am very happy with the dealership since my daughter and I started coming here a couple of years ago. More
by ELEWOLF
Employees Worked With
do not know names, sorry
March 15, 2020
Non-Responsive Disappointed! My concern for a discolored headlight was disregarded. Since purchasing, I have noticed that within the driver's headlight it always a Disappointed! My concern for a discolored headlight was disregarded. Since purchasing, I have noticed that within the driver's headlight it always appears dirty, as if there was moisture within. I was told the assembly is vented and at times moisture within could be normal. It is not normal for a brand new car's headlight to appear cloudy or hazy within the light. It's as if there was moisture within the light that dried and streaked. I asked for this to be addressed twice. I was told because there was moisture in the air they could not determine if there is a problem, but yet acknowledging the cloudiness / haze within the headlight assembly. I do not see any other VW with this appearance, as I check about every VW I see. I told them this appearance never goes away. My car sits in a heated garage the majority of time. No matter what the headlight appears the same. This is NOT normal. I was told I would have to return when the weather was dry for several days. This requires me to drive 30 minutes one way to show them the same problem without change. More
by magyarrn
Employees Worked With
Sales Manager and Warranty Manager
March 12, 2020
performed all requests Very qualified people did the work I needed. I have nothing to add at this time. I will return in the future for service to my car. Thank you. Very qualified people did the work I needed. I have nothing to add at this time. I will return in the future for service to my car. Thank you. More
by CELESTEMEADOWS29
Employees Worked With
didn't get the name
March 11, 2020
Excellent Service Excellent service on my VW. They were quick to diagnose the issue and get the parts to repair!!! I had my vehicle back in a very timely manor! Thank y Excellent service on my VW. They were quick to diagnose the issue and get the parts to repair!!! I had my vehicle back in a very timely manor! Thank you! More
by PRINCESS91402
Employees Worked With
Andy & Jordan
March 10, 2020
First service visit for my Tiguan Had my vehicle in for its first regular service - great team to work with. Got my car in and done when they said they would.:) Had my vehicle in for its first regular service - great team to work with. Got my car in and done when they said they would.:) More
by trothrock0
Employees Worked With
Fletcher Quigley
March 10, 2020
Ink Pen with plastic spoon attached. Very disappointed that you have to use an ink pen that has old tape and a plastic spoon attached to it to sign papers. Spoke with three different em Very disappointed that you have to use an ink pen that has old tape and a plastic spoon attached to it to sign papers. Spoke with three different employees and what a poor reason Not a good impression when you go into the service department and they hand you that ink pen spoon attached. It sure leave a poor taste and this may be a small thing but important to me that you cannot have a good ink pen at the service desk. I was in business 47 years and was happy when someone took a pen from the counter as that was good advertisement for my business. Pens are not expensive. More
by cpeiffer23
Employees Worked With
Service Dept do not kow names
March 05, 2020
I was not to pleased with last visit, asked for oil change and tire rotation they said they could not do the tire rotation because they did not have a socket big enough to fit my lug nuts that has swol change and tire rotation they said they could not do the tire rotation because they did not have a socket big enough to fit my lug nuts that has swollen a bit but as soon as I got home I found out that a 22mm socket fit them just fine. And to top it off I was given an estimate for 125.00 for new lug nuts when I could have bought them myself for around 40 bucks. Like I said I was not thrilled with the service this visit and could be my last. More
by Local customer
Employees Worked With
Service
March 04, 2020
Great service for our VW We had our 2017 Jetta in for the 40,000 mile service. Mike Litchard has been servicing our VW'S for over 20 years, and as always, did a great job. We We had our 2017 Jetta in for the 40,000 mile service. Mike Litchard has been servicing our VW'S for over 20 years, and as always, did a great job. We are very satisfied with the service Mike provides us at Fairfield VW. More
by JGLNJAL
Employees Worked With
Andy Powell
March 03, 2020
service on our truck. Jordan in service is a awesome employee. With the new drive-in doors, they are great. Our vehicles always come back clean. Service always work with Jordan in service is a awesome employee. With the new drive-in doors, they are great. Our vehicles always come back clean. Service always work with us for our appointments. Most times they have nice loaner waiting for us. More
by DRJKMJ
Employees Worked With
Jordan is service.
