Fairfield Volkswagen

dead battery and yearly checkup at the same time I had a dead battery and I ask if they could do my yearly check up at the same time so I wouldn't have to return in 2 weeks to have the checkup don I had a dead battery and I ask if they could do my yearly check up at the same time so I wouldn't have to return in 2 weeks to have the checkup done. Very agreeable. Chad was very good to work with and explained everything so I could understand what was being done to my VW Tiguan. More

very good it is a nice experience with the people at this dealership. I like the car v w altas very good.! I will recommend to others it is a nice experience with the people at this dealership. I like the car v w altas very good.! I will recommend to others More

Unfortunate Experience I was sad to find out that after I scheduled my 10K maintenance that it was going to cost me $122. I was told when I purchased the vehicle that my fir I was sad to find out that after I scheduled my 10K maintenance that it was going to cost me $122. I was told when I purchased the vehicle that my first 2 visits would be included. I told the service rep and she said she would double check, but of course nothing came from that. I then realized after everything was done I really only needed to get my oil changed, I didn't necessarily need to do the full service. How much needs to be done at 10K??? This basically led to me paying an additional $50 for a car wash and wiper fluid! While everyone that I worked with was friendly I can assure you that this experience has changed my overall view of the dealership. We were return buyers here even after the diesel Jetta fiasco that we had to go through and I don't think I will be back now ever... Not for service or purchasing. More

Easiest car buying experience I have ever had. The sales team is very professional. Greg Webb and Roy cut the xxxxxxxx (pardon my expletive) and got right to the chase. My gf and I are now the prou The sales team is very professional. Greg Webb and Roy cut the xxxxxxxx (pardon my expletive) and got right to the chase. My gf and I are now the proud owners of a 2014 VW Jetta. I will be a return customer. More

Heater issues with 2017 golf sportwagen I brought the car in because the heat was on full no matter what. They checked the system and reset it several times. Although there was no diagnosi I brought the car in because the heat was on full no matter what. They checked the system and reset it several times. Although there was no diagnosis or repair, the resetting seems to have calmed the system down somewhat. Service was timely and courteous, and the car was much cleaner than when I dropped it off. (They washed it) More

Fast and easy The check-in/check-out is easy and convenient. The time of wait went by fast also. When I called to set up my appointment I pretty much got to pick The check-in/check-out is easy and convenient. The time of wait went by fast also. When I called to set up my appointment I pretty much got to pick my day and time. More

Great dealership Great salesperson, and great low pressure sales environment. Quick and easy process. Paul was knowledgeable and was able to get us into a vehicle and Great salesperson, and great low pressure sales environment. Quick and easy process. Paul was knowledgeable and was able to get us into a vehicle and out of the dealership very quickly making it a painless process. More

Would not purchase from you again. I wasn’t going to write a review but after multiple things wrong with my car, I have decided to. The DAY AFTER I got my ‘13 Acura RDX it would NOT sta I wasn’t going to write a review but after multiple things wrong with my car, I have decided to. The DAY AFTER I got my ‘13 Acura RDX it would NOT start. your tech drove to my house to find out it was a dead battery. I had to drive it all the way from my house after he jumped it, to your dealership. Mind you, i live 40 minutes from you and this was the day of my two year wedding anniversary so we had to miss our nice dinner. I then got a call a few days later saying that I had to fill out an affidavit so I then had to go outta my way to meet your F&I guy to sign it. Then i found where the cover in the truck has a piece broken off so I can’t even cover what’s in my trunk. Then, I had to constantly put air my rear driver tire because come to find out, there was rust that was rubbing the tire which created a hole in the tire! I had to take it to tire discounters to find this out. Now....I have a notification on that I can’t get rid of because it says to tighten my gas cap, which I did but now the light won’t go away and I have to clear the notification on my screen everytime I start my car!! You guys obviously did NOT do a thorough check on the car. I’ve had this car since October 2nd, about a month and a half with all these issues. I’m now regretting trading in my Lexus with you guys More

40K mile service I brought my car in for its 40K mile service and received the best attention and customer service as we always do each time we bring a vehicle to Fair I brought my car in for its 40K mile service and received the best attention and customer service as we always do each time we bring a vehicle to Fairfield Volkswagen. I had also noticed a tear in my driver's leather seat and inquired about getting it repaired. It wasn't covered under factory warranty because of the mileage on the car but Chad said he would look into seeing what could be done. He called my husband the next morning and told him the dealership was willing to pay for 50% of the cost for a new seat! WOW! We have been loyal customers of Farifield Volkswagen for a few years now and intend to purchase all of our future vehicles here and definitely will continue to bring them back here for any maintenance or service needed. I have never been so happy and satisfied with a dealership before! More

It was Just the Battery So my car wouldn't start on my birthday, while at work so I called and made an appt. Everyone from the phone call to the lady who gave me a calendar m So my car wouldn't start on my birthday, while at work so I called and made an appt. Everyone from the phone call to the lady who gave me a calendar made what you would seem a horrible day into a not so bad Birthday. The Loaner was great and everyone was professional and super nice. I definitely will be coming back again. More