Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fairfield Volkswagen
Fairfield, OH
1,146 Reviews
Filter Reviews by Keyword
By Type
Showing 1,146 reviews
July 17, 2017
Service Department - 30,000 mile service I was welcomed quickly and with a smile by Josh (I can't recall his last name)...however he always takes care of me when I go in for service and he re I was welcomed quickly and with a smile by Josh (I can't recall his last name)...however he always takes care of me when I go in for service and he remembered me by name which was impressive. I have had nothing but pleasant experiences at Fairfield VW - in both sales and service. I recommend them to anyone. More
by LISAGIBSON214
Verified CustomerEmployees Worked With
Josh, Chad Bernges
Helpful July 14, 2017
Service Department - Oil Change Chad Bernges did an excellent job of quickly welcoming me, despite the fact he was already working with another customer, and letting me know he would Chad Bernges did an excellent job of quickly welcoming me, despite the fact he was already working with another customer, and letting me know he would help me in a moment. He then later thoroughly explained the details of other preventative services available beyond the oil change. More
by First Time Customer
Employees Worked With
Chad Bernges
July 13, 2017
Super easy experience!! Ryan was very knowledgeable about the VW TDI buyback program and made the surrendering of my TDI Jetta pretty painless. He also helped me pick out a Ryan was very knowledgeable about the VW TDI buyback program and made the surrendering of my TDI Jetta pretty painless. He also helped me pick out a new vehicle and was able to help me complete the sale very quickly. More
by king21
Employees Worked With
Ryan Shoemaker
July 13, 2017
As easy as car buying can get I was helping my mother, who is in her 80's, buy a car, and Ryan had us out of there in record time. About as painless as a big transaction can be. I was helping my mother, who is in her 80's, buy a car, and Ryan had us out of there in record time. About as painless as a big transaction can be. More
by markinnc
Employees Worked With
Ryan Shoemaker
July 13, 2017
Routine maintenance on my VW Jetta Since the purchase of my Jetta at Fairfield VW, I've only taken it to their service department for routine service. Their service technicians do a gre Since the purchase of my Jetta at Fairfield VW, I've only taken it to their service department for routine service. Their service technicians do a great job keeping my car problem free. More
by MOEBE20
Employees Worked With
Chad Bernges
July 13, 2017
Great experience all around! Sincere thanks to Ryan for making the car buying experience as painless as possible. I was in the market for a nicer used vehicle, and both the custom Sincere thanks to Ryan for making the car buying experience as painless as possible. I was in the market for a nicer used vehicle, and both the customer service offered, as well as the vehicles to choose from, were not disappointing. Ryan's commitment to providing top notch customer service was on full display, and I couldn't have asked for a better, easier, or more straightforward experience. Thanks to all involved, and, of course, to Ryan, for everything. More
by Jared William Bowers
Employees Worked With
Ryan Shoemaker
July 12, 2017
Very nice experience Whenever I come to the dealership, I always get full attention to my problems and even more - a good advice. Personal thanks to Chad Bernges! Whenever I come to the dealership, I always get full attention to my problems and even more - a good advice. Personal thanks to Chad Bernges! More
by OKSANABANKINA
Employees Worked With
Chad Bernges
July 07, 2017
Fairfield VW -great service experience Great service from start (promptly meeting us at the care) to finish (getting our car serviced quickly and accurately). Would definitely go back if ne Great service from start (promptly meeting us at the care) to finish (getting our car serviced quickly and accurately). Would definitely go back if needed and recommend. More
by emu
Employees Worked With
Cory Knight
July 06, 2017
Still have the same issue with my car Four weeks ago I brought my car in for a recall and asked for the headlights to be checked and adjusted, I could not see at night. I was told they wer Four weeks ago I brought my car in for a recall and asked for the headlights to be checked and adjusted, I could not see at night. I was told they were adjusted and worked fine. I paid $110.00 and left. Over the weekend I was as driving in the country and had the same issue, I could not see but maybe one car length in front of my car. My passenger said 'something is wrong with your headlights '. I returned to the shop yesterday and was treated like I didn't know what I was talking about. I insisted that they check the lights out. Then I was told that the lights don't work at all and both headlight assemblies need to be replaced due to defective wiring. Nothing had changed on my car since the first visit. So, what in the world did they adjust? Funny that my high beams work fine on both sides. I was charged another $123.00 to be told that my lights still don't work after sitting there foe 2 1/2 hours. I'm out $240 and still have the same problem. More
by KARIN.COLE1960
Employees Worked With
Chad Bernges
July 06, 2017
oil change and tire repair Chad was excellent. He arranged for someone to drive me to Jungle Jim's while my vehicle was being worked on since it was going to take almost two (2) Chad was excellent. He arranged for someone to drive me to Jungle Jim's while my vehicle was being worked on since it was going to take almost two (2) hrs and didn't want me to have to sit and wait on it and knew there was a 5/3 Bank there and knew I needed to run there for an errand. More
by SUSAN_FRIEDRICH
Employees Worked With
Chad Bernges
