Short story: Terrible customer service from Kevin the egomaniac in parts. Long story: saw the grille I needed for my superduty on Fairway's ebay for $389. Called Fairway was very polite, got quoted 5 something, asked to speak to internet parts guy and was told no problem we will match the internet, c'mon in. Upon arriving at Fairway I indicated to Kevin that I would like to take a look at the part before paying. Kevin became irritated when I told him I was planning on using the chrome surround with my king ranch insert and argued with me that it is not a 2 piece design when indeed it is. He told me twice "I have enough business, go to Donnell and pay 5 something" and further when on to tell me that he is "sick and tired of customers attitudes" and that I was welcome to take up his attitude problem with the owner because "he [the owner] knows how much money I make this company and won't care to lose you as a customer". So I said sure, lemme speak with the owner. He smugly replied that the owner is on vacation. Ahhh, yes, very convenient- while the cat's away, the mice will play. No wonder he was so quick to be so rude and unpleasant. He went on to tell me that there was no one above him at the dealership at that time that I could talk to. I found this rather hard to believe since he was sitting on a stool at the parts counter. I ventured out front where I located a manager, let him know what was going on and was assured that he would talk to Kevin and the owner upon his return from vacation. Fairway didn't just lose a measly $389 that day as Kevin was so quick to point out- my '08 King Ranch F250 is getting traded in this summer on a new one ($60k) and my wife is in the market for an Explorer Sport ($50k plus). Wonder how many other car sales Kevin has lost for Fairway this year with his terrible customer service? Who would want to buy a new vehicle from Fairway and have to deal with HIM when they need a part? Not me. And btw I took Kevin's advice and went to Donnell. They were happy to match the price.