Family Ford Inc.

Top notch customer service! I had a great experience buying my 2016 Focus SE at Family Ford. I keep coming back for service even though I live 35 miles away. The service reps alw I had a great experience buying my 2016 Focus SE at Family Ford. I keep coming back for service even though I live 35 miles away. The service reps always keep me informed as to the status of my vehicle, and the work is done in a timely manner. More

Outstanding and Professional Service I really appreciate the service and work that Alex and Corey provided me with the service of my 2013 Explorer. They wee able to get my vehicle in soon I really appreciate the service and work that Alex and Corey provided me with the service of my 2013 Explorer. They wee able to get my vehicle in sooner than expected and went above and beyond helping me with the cost of the repair. This is why I continue to do service with them. More

great work great people too Very helpful and friendly place. The work is also done on time when possible. The people at the service desk meet and greet you every time they see y Very helpful and friendly place. The work is also done on time when possible. The people at the service desk meet and greet you every time they see you. Thanks! More

Out of state purchase John was up front about the vehicle I was interested being I was out of state. He sent more pictures than was on the website and called several times John was up front about the vehicle I was interested being I was out of state. He sent more pictures than was on the website and called several times to keep me abreast of issues he thought I may need to know about being it was a slightly used vehicle. I was also able to put a deposit on it for a few days until I was able to make the trip to see it in person. Everything John said about the vehicle was true. We also negotiated on the price more once I was there quickly coming to an agreed upon price. Paperwork was down quickly and I was on the road in a couple hours. Pleasure doing business with!!!! More

We are a ford family We love our 2017 escape and we also have a 2016 escape, we love them both. Ford makes very dependable cars n trucks n we have been a ford family since We love our 2017 escape and we also have a 2016 escape, we love them both. Ford makes very dependable cars n trucks n we have been a ford family since early 90s, wouldn't buy or lease anything else. More

Great Dealership! Fred M. is a great salesman! I gave them 5 stars because the site won't let me give them 6! We have purchased 4 new fords since 2011 (still have 3 of them). Family Ford is a low- I gave them 5 stars because the site won't let me give them 6! We have purchased 4 new fords since 2011 (still have 3 of them). Family Ford is a low-keyed professional dealership that makes your experience comfortable. More

Service department has never let me down. I drive Fords and have for decades. Been to many dealers over the years. Family Ford is by far the place to take your car for service. Thanks again I drive Fords and have for decades. Been to many dealers over the years. Family Ford is by far the place to take your car for service. Thanks again to the service techs and management at the service center. More

Family ford has been a great dealer since 1988! Family forward and Mark the owner Ron head of sales and John my salesman I've gone over and above the call of duty to get me a GT 350 . They general Family forward and Mark the owner Ron head of sales and John my salesman I've gone over and above the call of duty to get me a GT 350 . They generally genuinely worked hard was able to get me an allocation at a fair price . Family forward you never feel like just a number or like they're trying to do put you out of as many dollars is possible . Once you become part of the family as I have since 1988 it's good to be a part of the family. Benefits include first and foremost not being treated like just another pile of money they're trying to grab . Like John my salesman they sit down and listen to exactly what you need and want out of the car. I was treated with respect and they work hard to satisfy every requirement of the transaction . Of over 14 vehicles I purchased over the years mostly use I have been very satisfied with each transaction. I enjoy even more when the sales department back set up with great service . Kudos on a Job well done to John my salesman, Ron the sales manager and Mark the owner! I would've rated friendliness the highest but for some reason the site is not allowing me to. More

NEVER AGAIN!! My Ford Explorer would not start due to going into anti-theft mode. Car was towed to Family Ford on Thurs. night; Friday morning Alex calls me reques My Ford Explorer would not start due to going into anti-theft mode. Car was towed to Family Ford on Thurs. night; Friday morning Alex calls me requesting info. Wife faxes info, don't hear from him again. I had to call on Monday morning to be told they would call me within two hours of 11:30. Still no call by 4. Call them at 4 and was told that my car was being taken for a test drive (why...who knows), and that they would call me when the car returned to lot. Still no call, but left to get car. Get to lot and car is there, but no bill prepared. Bill finally prepared -- $385 for a key and a re-programming of computer to re-start car. Seriously!!! Poor customer service and out of line prices. Never going there again. More

Paint bubbling on my 2012 Ford F-150 My 2012 Ford F-150 has severe bubbling of the paint on the bumper starting several months after I bought the vehicle. I brought my vehicle to Family My 2012 Ford F-150 has severe bubbling of the paint on the bumper starting several months after I bought the vehicle. I brought my vehicle to Family Ford in Netcong NJ when it was still under warranty on 10/1/2014 at about 35000 miles. Family Ford informed me that Ford would not cover the damage at that time. Several months ago I took my vehicle to a good body shop in Hackettstown, NJ to get it repaired. The owner took a look at the damage and insisted that I try to get the manufacturer to cover it, since he felt it was clearly a manufacturing defect. I took my vehicle back to Family Ford several weeks ago even though I am not at 48000 miles and out of warranty. Once again Family Ford declined to repair. I will attach photos of damage on other parts of the bumper to this review if I can. More