Family Ford Inc.

As promised Quick, easy and courteous. I will be buying my next vehicle at Family Ford. A very pleasant experience working with the team from sales to service. Quick, easy and courteous. I will be buying my next vehicle at Family Ford. A very pleasant experience working with the team from sales to service. More

Complete Service Routine 45,000 mile check found a bad battery. Automatic window was not working right. A new battery and reprogramming of the windows solved the probl Routine 45,000 mile check found a bad battery. Automatic window was not working right. A new battery and reprogramming of the windows solved the problem. The oil was changed and the tires were rotated. More

Outstanding Service Center Appointments are easily made and our vehicle is always taken on time. John Caban listens and is very attentive and always advises of the progress. I f Appointments are easily made and our vehicle is always taken on time. John Caban listens and is very attentive and always advises of the progress. I feel confident that our Ford Escape gets the best service by the highly trained technicians at this Ford Service Center. Family Ford is the best!!!!! More

The Best Dealership in NJ-NY AREA From the Sales Department to the Management staff everyone has one goal, to make sure that the customer is happy. No back and forth nonsense. A great From the Sales Department to the Management staff everyone has one goal, to make sure that the customer is happy. No back and forth nonsense. A great deal right from the start. Honestly I will recommend Family Ford to all my friends and family. They understand the value of my time, Thank you Family Ford you have a customer for life. More

Great place to take all my fords for service. John caban and his team always give me great service. I’ve been a long time customer and will continue to be. and his team always give me great service. I’ve been a long time customer and will continue to be. More

Treats Veterans Like Dirt I worked as a Porter for approximately 3 weeks back in January of 2014. I worked so hard for these people and they made me feel totally unappreciated. I worked as a Porter for approximately 3 weeks back in January of 2014. I worked so hard for these people and they made me feel totally unappreciated. One of my co-workers was so concerned about me after I had gone out into the lot to inventory the cars that he came out to check and see if I was okay. I am an Honorably-discharged Veteran of Operation Enduring Freedom and also provide in-home care for my girlfriend who is wheelchair-bound. I had hardly anything to eat one day because I was busy doing the chores she is unable to do because of her condition and decided to have something to eat. I did this ONLY AFTER I had verified all of my job-related duties were completed. One of the managers came over and told me they were firing me for eating on the job. These people obviously care much more about profits than they do about the safety and well-being of their employees. I served honorably in the Air National Guard for 14 years and am appalled that any business can treat a Veteran this poorly and call themselves patriotic Americans. I went back to pick up my final paycheck. Rob, the manager who fired me, gave me my check and stomped away like a child throwing a temper tantrum. If you appreciate the service I gave my country, take your business to a different dealership. More

Great Customer Service The personnel is friendly and knowledgeable. Waiting is always a comfortable experience. I've even been able to take conference calls from their off The personnel is friendly and knowledgeable. Waiting is always a comfortable experience. I've even been able to take conference calls from their office. Work on the car is of good quality and they only do what is needed. No hidden agendas. More

My only complaint is it is hard to get an appointment. It takes weeks. I tried to book on line and they took three days to get back to me. I did get bad advice too. Again I believe this is due to them being takes weeks. I tried to book on line and they took three days to get back to me. I did get bad advice too. Again I believe this is due to them being overwhelmed with appointments. They told me my idiot light that went off probably didn’t signify that my tires were low on air and never double checked. My back one was very low when my friend checked it. Get more help so you can be more accommodating to your customers. More

Went for oil change and tire rotation vehicle was ready promptly all worked was completed. Service was quick and efficient very reasonably priced and prompt promptly all worked was completed. Service was quick and efficient very reasonably priced and prompt More

Extremely satisfied I really enjoy the employees. Work is done in a timely manner. Always explains what was done and time frame of what is to come I really enjoy the employees. Work is done in a timely manner. Always explains what was done and time frame of what is to come More