Family Ford Inc.

Multiple quotes as they service your car is a SCAM!!! Worst scamming experience bringing in my Ford car for simple brake pad & alignment wear&tear change. The rep gives me a quote after a full diagnosis Worst scamming experience bringing in my Ford car for simple brake pad & alignment wear&tear change. The rep gives me a quote after a full diagnosis that I accepted, gave them the ok to do the job. Half a day later, the same mechanic calls me to say they found something that needs more work to fix (wondering what was the problem finding/mentioning that to me when they first called me after a full diagnosis was done?...started smelly fishy). Nevertheless, with the additional work costing me 50% more than his initial quote, I argued but suckerly agreed for that to be done as well. After all that, HERE’S WHERE THE BIGGEST SCAMMING SUCKER-PUNCH THEY THREW AT ME: when they were finally done and went to pick up the car, NOT ONLY THE BILL WAS ANOTHER ADDITIONAL CHARGE, EXPENSE of now over 110% THE FIRST/INITIAL ESTIMATE, where the mechanic tried to play-stupid by telling me “Oh, I was not including the work, hourly charges, where those estimates were JUST FOR THE PARTS!!! Since then I took my car, disputed the charges, and will NEVER EVER GO BACK or refer ANY OF THEIR SERVICES or car sales to anyone. So much report them to the Better Business bureau or Federal agency that covers this type of scams! — Family Ford of Netcong, NJ - @ familyfd.com More

It doesn't get any better What can I say: My appointment was made the same week - My car was taken into the shop the day they said - They called me when the repairs were done ( What can I say: My appointment was made the same week - My car was taken into the shop the day they said - They called me when the repairs were done (ON THAT SAME DAY!) and I picked it up that night. A 10 out 10 Thank You More

The Dealership Where We ALWAYS Buy Our Fords! We have a family history that has included several Ford vehicles, and for the last 10 or so years, both of our family cars have been Fords. Aware o We have a family history that has included several Ford vehicles, and for the last 10 or so years, both of our family cars have been Fords. Aware of the very unfortunate decision to discontinue the Flex, we were faced with the necessity to purchase our most recent vehicle without seeing it before sealing the deal. Happily for us, we have bought our last three cars through Family Ford in Netcong NJ, and know from all of our dealings there that we would have a positive experience, and as usual, everything went smoothly and we once again are the happy owners of a Flex that we assume will provide us with the same happy experiences we enjoyed with the 9 year old Flex we've just traded. Experience, enthusiasm, and expertise with the cars they sell- that sums up our reasons for buying from FAMILY FORD. Our sales person is outstanding. Since 2014 our family has purchased 5 vehicles from FAMILY FORD AND THIS FINE GENTLEMEN handled all of the transactions. More

Outstanding service Family Ford's Service Department is efficient, friendly and does an amazing job at a very fair price. Had an oil change and four new tires put on my 2 Family Ford's Service Department is efficient, friendly and does an amazing job at a very fair price. Had an oil change and four new tires put on my 2015 Mustang. The service was completed sooner than expected and to perfection. More

my recent service I've always been an advocate of having my car serviced by the dealer, regardless of age or mileage. Family Ford has always been very professional in I've always been an advocate of having my car serviced by the dealer, regardless of age or mileage. Family Ford has always been very professional in their service approach. More

Excellent service My car engine was smoking and I was able to get it to Family Ford before it died. The service personnel extremely helpful and knowledgeable. I was i My car engine was smoking and I was able to get it to Family Ford before it died. The service personnel extremely helpful and knowledgeable. I was informed of issues and car fixed witin a week. Great service! More

Good Experience Went for The Works and all went well. Appt was a bit late, but within reason. Tech did a good job and service advisor was courteous and helpful. Went for The Works and all went well. Appt was a bit late, but within reason. Tech did a good job and service advisor was courteous and helpful. More

Family Ford Excellent service as always. Have used this dealer since 1991 with about 20 new Expeditions Explorers and F150. They have always been excellent. timel Excellent service as always. Have used this dealer since 1991 with about 20 new Expeditions Explorers and F150. They have always been excellent. timely and fair priced More

The gentlemen I named below were professional, courteous & k I had a positive experience when I recently turned in a vehicle which its lease was coming to an end. It went smoothly and in a timely manner I had a positive experience when I recently turned in a vehicle which its lease was coming to an end. It went smoothly and in a timely manner More

Oil change & regular service Courteous & timely service. Comfortable waiting area. Vehicle was thoroughly checked out and updated condition was itemized and explained. Family.For Courteous & timely service. Comfortable waiting area. Vehicle was thoroughly checked out and updated condition was itemized and explained. Family.Ford has always provided excellent customer service since we purchased the car two years ago. More