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Family Ford of Enfield
Enfield, CT
1,780 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,780 reviews
July 24, 2019
Service The staff are fantastic. I can take my Edge to any Ford dealership but I drive 45 minutes to Enfield. I would recommend bringing your vehicle to Fami The staff are fantastic. I can take my Edge to any Ford dealership but I drive 45 minutes to Enfield. I would recommend bringing your vehicle to Famiky Ford of Enfield. More
by John k
Employees Worked With
Greg Larouche, Steve Archambault
July 21, 2019
A/C inoperative The Diagnosis of A/C was promptly done, it was determined to be bad compressor. Had to order , Work was complete next day. Received a ride home. The Diagnosis of A/C was promptly done, it was determined to be bad compressor. Had to order , Work was complete next day. Received a ride home. More
by Yooper
Employees Worked With
Ken Brown
July 19, 2019
great service department The service department is very organized, helpful and informative. They make the whole experience easy and comfortable. I also appreciate the reminder The service department is very organized, helpful and informative. They make the whole experience easy and comfortable. I also appreciate the reminders I receive in the mail of any service my vehicle is due for. Great service department! I highly recommend Family Ford of Enfield!!! More
by jennyP
Employees Worked With
Steve Archambault
July 12, 2019
Uninterested - couldn’t find a Ford Expedition to show us We were told that they could not find the keys to show us the Ford Expedition. They are going through renovations and obviously not at their best beca We were told that they could not find the keys to show us the Ford Expedition. They are going through renovations and obviously not at their best because of this. Still they should have been able to do better. Will be going to another Ford dealer. Extremely disappointing More
by Cettenurb
Employees Worked With
Idk
June 05, 2019
GREAT CUSTOMER SERVICE & WORKMANSHIP Had my Mustang towed in and it was looked at & diagnosed within the hour. Greg the Service Advisor was helpful & knowledgeble. I never had to call for Had my Mustang towed in and it was looked at & diagnosed within the hour. Greg the Service Advisor was helpful & knowledgeble. I never had to call for a status as they kept me informed. The issue was getting the parts which is a Ford issue and not a Family Ford issue as they did look all over the area. Great job by the techs and staff. I Will Be Back More
by pilatti1
Employees Worked With
Steve Archambault
June 01, 2019
Excellent customer service!! I always get great service when I go to Enfield Family Ford. The service department employees are very helpful and pleasant. Ken Brown helped me set I always get great service when I go to Enfield Family Ford. The service department employees are very helpful and pleasant. Ken Brown helped me set up my new service online account. Ken is wonderful to deal with!! More
by Any
Employees Worked With
Ken Brown
May 11, 2019
Great experience I recently purchased my third vehicle from Family Ford. The experience was great, and the sales team was wonderful and patient with me as I was lookin I recently purchased my third vehicle from Family Ford. The experience was great, and the sales team was wonderful and patient with me as I was looking at multiple vehicles. We will certainly be returning in the near future for another purchase. More
by Meganmay09
Employees Worked With
Kevin McKay
May 02, 2019
Ken from service, great service Ken from the service department always provides great customer service. Always explains very thoroughly I'm what has been done to the car or what need Ken from the service department always provides great customer service. Always explains very thoroughly I'm what has been done to the car or what needs to be done. More
by Lee Wassell
Employees Worked With
Ken
April 02, 2019
Amazing Staff The staff at Family Ford are amazing. Made my experience leasing a new Ford F150 very exciting. Love my new Truck. Thank You Family Ford! The staff at Family Ford are amazing. Made my experience leasing a new Ford F150 very exciting. Love my new Truck. Thank You Family Ford! More
by JGORDON412
Employees Worked With
Donna, Billy, and Bob, Mike Moriarty, Greg Larouche, Steve Archambault
March 13, 2019
A good experience Everyone at Family Ford are friendly and helpful. John Tranghese is a great salesperson to work with.He went the extra mile to make sure everything we Everyone at Family Ford are friendly and helpful. John Tranghese is a great salesperson to work with.He went the extra mile to make sure everything went good. I have always had great experiences at Family Ford, from sales to service. More
by Daphne
Employees Worked With
John Tranghese
