Family Ford of Enfield

Excellent experience with a new lease Went to Family Ford for the first time and worked with Gary Craven to get an SUV we loved with a lease after trade. No pressure, so helpful and worked Went to Family Ford for the first time and worked with Gary Craven to get an SUV we loved with a lease after trade. No pressure, so helpful and worked with me to get all the features I really wanted in a model/price range I could afford! Gary and his team were so friendly, straight-forward and down-to-earth. Every single thing was taken care of before I drove off - no hassle whatsoever! I Can not speak highly enough of the great service and how comfortable we felt. We already know we will be long-term customers! More

Service dept. worked with my schedule parts for recall had to be ordered causing a several day wait otherwise would give a five star rating for this particular service visit to family ford parts for recall had to be ordered causing a several day wait otherwise would give a five star rating for this particular service visit to family ford More

GREAT EXPERIENCE GREAT CUSTOMER SERVICE GREG - IN AND OUT SERVICE ALL WORK THAT WAS ASKED FOR WAS DONE AND WAS DONE IN A TIMELY MANOR AND EXTREMELY GREAT SERVICE EXPE GREAT CUSTOMER SERVICE GREG - IN AND OUT SERVICE ALL WORK THAT WAS ASKED FOR WAS DONE AND WAS DONE IN A TIMELY MANOR AND EXTREMELY GREAT SERVICE EXPERIENCE AND CAR WAS CLEAN WHEN WORK WAS DONE More

Communicative, helpful, effective When my car had issues after buying it preowned I brought it to the closest Ford Dealer. I’m glad Family Ford was that dealer. They took care of my is When my car had issues after buying it preowned I brought it to the closest Ford Dealer. I’m glad Family Ford was that dealer. They took care of my issues and communicated with me throughout the process. My vehicles has never run better. They even covered a TSB initially & typically a service associated with a fee. More

Service Great customer service. Agnes answered my questions and confirmed my oil change price when I dropped off my car. Picking up my car was simple and easy Great customer service. Agnes answered my questions and confirmed my oil change price when I dropped off my car. Picking up my car was simple and easy. More

buy american products Greg located a vehicle to my exact specifications, he kept me informed from beginning to end. alerted me to a chip in the windshield and helped me con Greg located a vehicle to my exact specifications, he kept me informed from beginning to end. alerted me to a chip in the windshield and helped me connect my phone to the truck More

Service appointment Very knowledgeable and helpful in determining what service/repairs that needed to be done. First time there and it was a pleasant experience. Not as Very knowledgeable and helpful in determining what service/repairs that needed to be done. First time there and it was a pleasant experience. Not as classy as Columbia Ford where I purchased my car and have had previous service. Maybe a little painting and sprucing up in the waiting room would be great. (I was not there for very long. I was given a courtesy ride). More

Excellent process, great consumer experience! The thought of even looking at a car was anxiety producing at the very least...team at Enfield Ford not only alleviated much stress by working with me The thought of even looking at a car was anxiety producing at the very least...team at Enfield Ford not only alleviated much stress by working with me throughout the process but made the experience very rewarding! I never thought things could go so smoothly, I LOVE my new vehicle! Awesome process! More

Needed Truck to get back too work The entire service department went above and Beyond to make sure my truck could be repaired and ready to go back to work with limited notices from The entire service department went above and Beyond to make sure my truck could be repaired and ready to go back to work with limited notices from More

Quick and easy I found the process to be very easy. Jorge, our salesman, was very accommodating. We love the 2018 Ford Escape Titanium with the 2.0 L engine. I found the process to be very easy. Jorge, our salesman, was very accommodating. We love the 2018 Ford Escape Titanium with the 2.0 L engine. More