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Family Ford of Enfield
Enfield, CT
1,780 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,780 reviews
February 01, 2018
"Professional & friendly service. " I bought a new 250 from Family Ford, Jorge Suarez went out of his way to make my experience so pleasurable that I went back and bought 2 pre-owned, Jo I bought a new 250 from Family Ford, Jorge Suarez went out of his way to make my experience so pleasurable that I went back and bought 2 pre-owned, Jorge is the best sales CAR sales person I have ever dealt with! hands down...... More
by Joe
Employees Worked With
January 31, 2018
Professional & friendly service. I bought a pre-owned Ford Escape from Family Ford. Gary Craven was so helpful in showing me the technology & systems. He went out of his way to make I bought a pre-owned Ford Escape from Family Ford. Gary Craven was so helpful in showing me the technology & systems. He went out of his way to make my experience so pleasurable. More
by Marsha Piepho
Employees Worked With
January 31, 2018
My First Ford Ever My salesman was Charles Johnson. He was one of the friendliest, courteous, salesmen I ever met. Looking for a Ford, he'll hook you up. My salesman was Charles Johnson. He was one of the friendliest, courteous, salesmen I ever met. Looking for a Ford, he'll hook you up. More
by Ed L.
Employees Worked With
Charles Johnson, Sales
January 04, 2018
Defective syncing unit Good customer service very professional and pleasant to work with very concerned on customer well being and inconvenience wile services were being per Good customer service very professional and pleasant to work with very concerned on customer well being and inconvenience wile services were being performed a++ rating More
by Joe
Employees Worked With
Agnes B Pusztai
January 04, 2018
Trouble was diagagnosed and fixed in less than 3 hours Very professional and well trained personal who explained the trouble my Escape was having and approximate time to repair and replace needed parts for Very professional and well trained personal who explained the trouble my Escape was having and approximate time to repair and replace needed parts for 100% fix. More
by review123
Employees Worked With
Ken Brown
December 20, 2017
Service Dept The service dept staff are knowledgeable, flexible and accommodating! 7 years and counting! I can always get an appointment and count on all of the st The service dept staff are knowledgeable, flexible and accommodating! 7 years and counting! I can always get an appointment and count on all of the staff in service to address any concerns at any time! Thank you! More
by amberhall14
Employees Worked With
Ken, Gary, Agnes , Steve Archambault
December 12, 2017
recall great service department! very attentive! Won't go anywhere else! going to buy my next explorer there too. Great customer service also and sales! great service department! very attentive! Won't go anywhere else! going to buy my next explorer there too. Great customer service also and sales! GO ENFIELD FORD More
by Philang1214
Employees Worked With
Agnes, Steve Archambault
December 08, 2017
Service Very happy with this dealership. Would recommend this service department to anyone who owns a Ford product. Service is prompt and completed in a tim Very happy with this dealership. Would recommend this service department to anyone who owns a Ford product. Service is prompt and completed in a timely manner. More
by WAYNE
Employees Worked With
Steve Archambault
December 07, 2017
Routine 5k oil change Agnus, Greg and the rest of the service staff are very welcoming. Have all of my service handled by them and they are always helpful and accommodating Agnus, Greg and the rest of the service staff are very welcoming. Have all of my service handled by them and they are always helpful and accommodating. Thank you. More
by PVWood
Employees Worked With
Greg, Agnus
December 04, 2017
Friendly service Very convenient ride home at drop off. Driver was friendly and pleasant and picked me up to return to the dealership very promptly after the call th Very convenient ride home at drop off. Driver was friendly and pleasant and picked me up to return to the dealership very promptly after the call that my vehicle was done. All in all I was very pleased with the way I was treated at Family Ford. More
by judyd1221
Employees Worked With
Greg Larouche, Steve Archambault
