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Family Kia - Service Center

St. Augustine, FL

4.7
150 Reviews

150 Reviews of Family Kia - Service Center

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February 21, 2025

Very helpful and knowledgeable when I asked specific questions. I believe it was Luis and he was so helpful and patient. More

by tigermom617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

Service is always good. The sales department not so much. If it were my business, that’s what I would improve. More

by strom236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Family Kia responded

Thank you so much for your business and your review. As a business owner I welcome all suggestions and reviews so we can improve and do better for our customers. May I contact you or if you would like to, my number is 9048080542 ext 2114. Thank you, Marius

February 17, 2025

I always have a great experience at Family Kia of St Augustine. From sales to service, they are always professional. More

by Jlowry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marius Telehoi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Aponte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

From the time I was greeted, was treated professionally and friendly, he answered all questions professionally and honestly.. Would recommend to others. More

by prettyzebras12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

Very professional, customer service oriented, clean comfortable timely, knowledgeable, informative, free car wash, and popcorn. More

by jimatbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Johnson
February 12, 2025

Quick regular service appointment done well and on time. 9:30 start and done by 10:15 More

by mikefoxfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou
February 10, 2025

I was able to get an appointment quickly and work was completed as promised in a reasonable amount of time. More

by lindy.eake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

Excellent service. Service reps were very knowledgeable and patient. This is a great service department. More

by GEORGEMCPHEE9229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

great job very happy with the service very happy service thank you again yes lol More

by MRHOTROD076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Hey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

They were fast and efficient, which is much appreciated when you're waiting at the dealership. They're always ready for you when you get there and I also like that you can text them during service if you n More

by KEKAPLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Ingenito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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