Casey Ingenito

So when I made my service appointment I was never told that there would be $100 service fee until I got there. I waited for hours had to keep asking why it's taking so long. The CSR didn't know and had to that there would be $100 service fee until I got there. I waited for hours had to keep asking why it's taking so long. The CSR didn't know and had to go physically check why. My car was never fixed instead I have to wait for parts but paid ahead for them . My card was charged twice and took a week to get the money back into my account by my bank bc y'all wouldn't cancel the transaction properly. Of I didn't need this part for my car I would never come back . Which I won't be after this repair is finished. Also the charges for the estimate are so inflated it's ridiculous they want to charge $90 for screwing in a tail light light bulb..get real Kia do better! More

by RIGHTATHOMEVET Verified Customer Verified Customer

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Pleasant staff and good service. Took care of my recalls and other issues quickly. It was easy to get an appointment. Took care of my recalls and other issues quickly. It was easy to get an appointment. More

by darlene.kasten Verified Customer Verified Customer

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Honest customer relations and earnest caring for the vehicle and person there for service are strong points at this dealership vehicle and person there for service are strong points at this dealership More

by OHILLQ Verified Customer Verified Customer

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The team at family kia was exceptional and professional on all levels. Casey was great. on all levels. Casey was great. More

by swdean416 Verified Customer Verified Customer

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They took care of me rather quickly and I was back home in less time than I expected considering they were very busy. Thanks alot Family Kia team! in less time than I expected considering they were very busy. Thanks alot Family Kia team! More

by Juanm Verified Customer Verified Customer

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Dependable Courteous Friendly Honest Professional Refurbished sales and waiting areas Competent Not stereotypical sales staff Professional Refurbished sales and waiting areas Competent Not stereotypical sales staff More

by KIM92108 Verified Customer Verified Customer

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Will was a very polite + informative service rep ! ! I had a little upset with the level of my oil in the oil change but they are definitely taken care of that tomorrow. ! I had a little upset with the level of my oil in the oil change but they are definitely taken care of that tomorrow. More

by kimmer22592 Verified Customer Verified Customer

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Casey was great, keeping me updated. Quick service taking care of recall. Great waiting area. Quick service taking care of recall. Great waiting area. More

by RLAKIRK Verified Customer Verified Customer

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Excellent experience with all members of the Family KIA staff! Mike was the best. He helped with a clear understanding of all the new options on the Niro. staff! Mike was the best. He helped with a clear understanding of all the new options on the Niro. More

by KGOSTER1 Verified Customer Verified Customer

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My service worker was fantastic he really helped me out and we accomplished everything and he was polite and we accomplished everything and he was polite More

by ALLMYBLUESKY Verified Customer Verified Customer

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