Family Mitsubishi

Jasper was very knowledgeable and friendly! !! Answered all our questions Would recommend this dealership to friends and family. !! Answered all our questions Would recommend this dealership to friends and family. More

Ask for Jasper. He was helpful and kind. Made us a great deal . Highly recommend ! He was helpful and kind. Made us a great deal . Highly recommend ! More

George is a gentleman, through and through. His calm, distinguished demeanor and stark honesty made him a genuine pleasure to work with. If you have the privilege of working with him to purch His calm, distinguished demeanor and stark honesty made him a genuine pleasure to work with. If you have the privilege of working with him to purchase a new car, he'll keep things simple, and treat you well. Well done, George. Our salesman, Enrique (The new guys!), was also excellent, taking the time to find answers to all the technical questions I threw at him. He really paid attention to what my wife and I were asking him for, and found us an outstanding solution to our vehicle needs. Jermaine and James were also involved in this sale, as was Missy, and I would also like to personally thank each of them for their part. Each one of them treated us like a friend, instead of just a potential paycheck. Even with my deep sales background, I was very impressed at the way the staff treats their customers at Family Mitsubishi. I was grateful for the lack of 'sales tactics' to convince us to buy the car. Instead, simple honesty and straight answers, as well as an unbeatable deal on this new car were what made the sale. More

Absolutely recommend Jermaine and the Family Mitsubishi. They made sure we were able to drive off the lot with a dependable vehicle. They made sure we were able to drive off the lot with a dependable vehicle. More

My sales rep was Jermaine Curtis and he’s great! I came in with a trade and left in a 2021 Chevy Impala. He made the process very easy and convenient for me and answered all my questions with patien I came in with a trade and left in a 2021 Chevy Impala. He made the process very easy and convenient for me and answered all my questions with patience and professionalism. Thank you Jermaine, I’ll definitely have you sell me my next car and I highly recommend Jermaine to anyone looking for a car! More

Jasper was extremely kind, patient and very helpful. I must admit, today was the most awesome car buying experience I’ve had in a very long time. If you’re looking for a vehicle please stop by and ask f I must admit, today was the most awesome car buying experience I’ve had in a very long time. If you’re looking for a vehicle please stop by and ask for him. I promise you will not regret it! More

I walked in trying to trade my car in (2011), and I walked out with a 2019!! All thanks to jasper! He was so helpful! Made everything easy! When you come, ask for jasper! walked out with a 2019!! All thanks to jasper! He was so helpful! Made everything easy! When you come, ask for jasper! More

Best car service I had very straight up and get you the car you like car you like More

One of the best places we've ever done business with and one of the most professional people we've dealt with one of the most professional people we've dealt with More

We purchased a used vehicle on 5/20/2023 at Family Mitsubishi of Wichita. We were told we would be treated like "family" & they would take care of us. After the purchase, we weren't treated that way. Mitsubishi of Wichita. We were told we would be treated like "family" & they would take care of us. After the purchase, we weren't treated that way. The vehicle has multiple issues that haven't been resolved; requesting since the beginning to return this vehicle & convinced by the dealership's service department to use our purchased warranty even though they promised to take care of these issues at the time of purchase. Then they decided they could fix the issues instead of using the warranty but the issues they did "try" to fix were a fast fix & the issues returned. They then stated they would swap out the collateral for a different vehicle & even provided all the details on it to be swapped out with. They decided again after a week that they were unable to do the swap & they haven't communicated with us since that time. I have called leaving a message 35 times with only 6 return phone calls. We mailed a certified letter to the owner of the dealership including a timeline & notes of all the issues, with no response to our 10 day deadline I tried to contact the dealership with 4 more calls & leaving a message but still no response. They have stated they will take care of the problems, then change their minds & then no discussion/response from them. They have continued to be very unprofessional in all aspects. This has been over a 90 day ordeal that has drawn out over the summer with 100+ temps & NO air conditioning; plus all the other issues they have not fixed from the beginning purchase date. We will never recommend anyone to purchase a vehicle from this dealership due to their lack of customer service & communication skills. They say they are a cut above the rest but they are far from that. Unfortunately, we will be trading this vehicle in towards a different vehicle at local dealership which we will take a loss but the only option we are left with so we can move on with a decent vehicle & decent dealership. More