Family Toyota of Arlington

Internet purchase Nick C was easy to work with through email. found the exact 4-runner I was looking for and negotiated a price that I thought was fairbefore ever stepp Nick C was easy to work with through email. found the exact 4-runner I was looking for and negotiated a price that I thought was fairbefore ever stepping into the dealership. Let me repeat that I went to the dealer to give them my trade in, drop off a check and pick up my new truck. Easy and relatively quick! More

SUPER SERVICE!!! My car was TOTALED and I was sad!!! Today I bought a new Toyota Camry from Family Toyota with Nicolas. He gave me OUTSTANDING service and I got the ca My car was TOTALED and I was sad!!! Today I bought a new Toyota Camry from Family Toyota with Nicolas. He gave me OUTSTANDING service and I got the car I wanted!!! I am EXTREMELY happy now!!! More

By far the best car buying experience of my life. Andrei was the first person to greet my son and myself when we arrived. He was so knowledgeable and helpful. My son has his deal on Prius within an ho Andrei was the first person to greet my son and myself when we arrived. He was so knowledgeable and helpful. My son has his deal on Prius within an hour! My situation was much more involved, but Andrei and Matt stuck with me until they found the car I needed. Thanks to their hard work, determination , and excellent customer care I was able to get out of the worst car deal of my life and into a car that I can depend on for many years to come at a price I can handle. I honestly could not be happier with the entire experience. More

Personable and good character! I had a great purchase experience with Danny at Family Toyota of Arlington. I was in a unique situation where I was in the market to purchase two vehi I had a great purchase experience with Danny at Family Toyota of Arlington. I was in a unique situation where I was in the market to purchase two vehicles and it was a stressful experience for me. Danny was very understanding of that and worked with me as I jumped through hoops to get it done. He is not pushy, and I really felt like he had my families best interest in mind. More

By far the best dealership around! I have been searching for my son a car for the last month and had no luck. After reading the excellent reviews about this dealership, I decided to loo I have been searching for my son a car for the last month and had no luck. After reading the excellent reviews about this dealership, I decided to look at their inventory. I found a great car for my son that was slightly over budget for me. I called the dealership and spoke with Toya about my budget and what my interest were. She spoke to the owner and made that vehicle work for my budget. I told her what time I would be there and the vehicle was out front waiting for me when I arrived. I was greeted by Derrick who's customer service skills were excellent. My son and I test drove the car. When we got back the paperwork was ready and not to long after that we were signing paperwork in the business office. We were there for maybe an hour and walked out the door with a vehicle. They were friendly, fast, and efficient! I definitely recommend them and will be returning for my next purchase. More

Best atmosphere ever!!! People are AWESOME!!! This dealership is by far the way for car sales to go. This owner has the perfect way to sell. Familial rapport, awesome signage for families, decen This dealership is by far the way for car sales to go. This owner has the perfect way to sell. Familial rapport, awesome signage for families, decency, honesty, tell-it-like-it-is philosophy!! Loved every minute and every person we dealt with. Can't brag enough about the warmth felt from the minute we stepped in the door. Absolutely best car experience ever - and we're retired and older and they were so patient and kind. Decency galore and SOOOOOO appreciated!!!! Besides the gorgeous big screen TV you can watch. ha ha More

friendly and caring I received great help on learning about my car and patient service on my many questions. It was a busy day and did take longer than expected, but I w I received great help on learning about my car and patient service on my many questions. It was a busy day and did take longer than expected, but I was very satisfied with the care and friendliness of the employees. More

Excellent service Extremely excellent service. Salesman Josh Tackett is exceptional. Josh went out of his way and worked hard to make my buying experience easy and qui Extremely excellent service. Salesman Josh Tackett is exceptional. Josh went out of his way and worked hard to make my buying experience easy and quick. I would highly recommend this dealership and I would definitely buy a car from Josh again. Josh provided exceptional customer service. I have no complaints what so ever. My husband and I were very happy with the whole experience. More

Excellent Experience Best car buying experience I've experienced. Dontha was extremely friendly, helpful, and not at all a "typical pushy car salesman". Provided all the i Best car buying experience I've experienced. Dontha was extremely friendly, helpful, and not at all a "typical pushy car salesman". Provided all the information needed and even stayed past close and called on his day off to answer all questions. Nick in finance was also very friendly and informative and again, not at all pushy. Would definitely recommend to others. More

Crap Management !!! Totally crap second-level managers. I had over 50 emails with the internet sales rep clearly outlining every single detail before walking into the dea Totally crap second-level managers. I had over 50 emails with the internet sales rep clearly outlining every single detail before walking into the dealership to close out the car. They even agreed to match the offer I had from other dealership just to get me in, First time, I was told that the car was not at the dealership and they would get it from other dealerships, which I was able to understand. I went 4 days later after the car came in, and while doing the final paperwork, the lender informed that vehicle protection packages had been taken off. Imagine coming to know of this while they are tying to sell me the same package and while being in constant touch with the sales guy!! Were they trying to creep this in as a hidden charge? And why did my sales guy not tell me this before asking me to come in? Waste of over 4 hours of my time and 100 miles of drive.... The manager who came to tell us about the package was extremely rude and totally crappy !!! Will not suggest going to the dealership... More