
Family Toyota of Arlington
Arlington, TX
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1,833 Reviews of Family Toyota of Arlington
2017 Toyota Corolla I went there with my daughter. From the begining process to the delivery of 2017 Corolla SE , Mr. Asher Zafar was very patient , honest and pleasant I went there with my daughter. From the begining process to the delivery of 2017 Corolla SE , Mr. Asher Zafar was very patient , honest and pleasant to work with. He and the manager understood our needs and requirements .They gave us an unbeatable deal and kept their words. Thanks to them and the finance department ,we were able to get the payments that we wanted and my daughter got a car that she liked with her choice of color and options too, including a sunroof. Prices are honest . I will recommend this dealership to all my family and friends too. Family Toyota is a different kind of dealership. Haggling must be illegal at Family Toyota. Thank you Family Toyota Of Arlington. More
Well done We came in after some heavy debate of where to go for my dream car. Being kind of new to the dealership experience I did have sone preconceived notion We came in after some heavy debate of where to go for my dream car. Being kind of new to the dealership experience I did have sone preconceived notions coming in. But I soon realized I should have left them at the door or more like the entrance to the lot. We worked with Danny/Vu. He was patient, friendly and genuine. Not at all the stereotypical "salesmen" I expected. He worked with us to get us a good deal and had us leaving happy with our purchase. Thanks to everyone at family toyota. Looking forward to coming in for my oil changes. :) More
Great Experience My experience was excelente. I was just starting shoping for a car and wasn't ready yet to buy. Family Toyota was my first stop and when I met Andrei My experience was excelente. I was just starting shoping for a car and wasn't ready yet to buy. Family Toyota was my first stop and when I met Andrei was felt very confident that he would help me to find the right car. The entire process of buying a Corolla was quick easy and trusted. Looking forward to do business here in the future. Outstanding Team. Luzia Correa More
Worst Experience Ever Over 100 days ago......yes going on 4 months I purchased a 2014 Chrysler 300s. The process of purchasing the vehicle wasn't bad, but what has happened Over 100 days ago......yes going on 4 months I purchased a 2014 Chrysler 300s. The process of purchasing the vehicle wasn't bad, but what has happened since has left the absolute worst taste in my mouth. It has been over 100 days and I STILL do not have license plates or registration. I have called multiple times and been blown off and treated as if its not a big deal that I am now on what will be the THIRD paper tag. I have requested a timeframe for my plates and GOT NOTHING. Just told they will get here when they get here. To add insult to injury I received a "REFUND CHECK" totaling just over $80 dollars randomly in the mail. It stated it was a refund of TTL. I cashed the check, only for FAMILY TOYOTA OF ARLINGTON t place a stop check on it costing me a FEE from my bank. I called MATT LUCK to try and get some answers as to why this happened and to get my plates, and he assured me he would fix it and get back to me no later than 9:30am the following morning. When I did not hear back I called yesterday around 5pm and left another voicemail. Never returned my call. Called again asking for an update still no return call. Since I still do not have plates after over 100 days I have had to cancel a planned business trip to mexico as you cannot cross the border with paper plates! These guys are truly costing me money now. This is not how customers should be treated, and quite frankly I wish I could just give the vehicle back at this point! Sincerely, Pissed off customer still without a license plate! More
New 4 runner I was contacted within 30 seconds of entering my information on Edmunds and connected with Darrell Shafer almost immediately. He provided me with the I was contacted within 30 seconds of entering my information on Edmunds and connected with Darrell Shafer almost immediately. He provided me with the pricing info VIA email right away on the 4runner I was looking at online. When we arrived at the dealership to look at the car he had the keys ready, he was prompt, informative, not pushy and answered all questions. Darrell made the buying process very easy and stress free. I would definitely recommend this dealership. All the staff we encountered was very helpful, patient, and professional. Vance in finance got things going quickly and made that process move along quickly while explaining everything very detailed. Overall, it was a pleasant experience and I would definitely go back. More
Excellent experience John West responded immediately to our internet search. He patiently worked with us over a two week time line. He was most helpful, very friendly, a John West responded immediately to our internet search. He patiently worked with us over a two week time line. He was most helpful, very friendly, and professional. He listened to our wants and delivered. We could have used a Toyota dealership closer to our home but because John was so attentive to our needs we chose to drive further to buy our new Highlander.. Nick Lipinski in finance was very friendly and efficient also. We had an excellent experience with Family Toyota in Arlington and we highly recommend them. More
Regular scheduled service. Made an appointment on line, arrived, greeted, written up, waited in newly remodeled area, car delivered, washed and out the door without a hitch. Wor Made an appointment on line, arrived, greeted, written up, waited in newly remodeled area, car delivered, washed and out the door without a hitch. Working with third dealership owner, Family win hands down! More
Good experience I needed a car and went to see the one I saw online. That was 3 yrs old but ended up getting 2 yrs old at almost same cost. I needed a car and went to see the one I saw online. That was 3 yrs old but ended up getting 2 yrs old at almost same cost. More
Great Customer Service Our experience with everyone associated with this dealership was excellent. They were fair in their pricing to finalizing the deal. We have yet yo use Our experience with everyone associated with this dealership was excellent. They were fair in their pricing to finalizing the deal. We have yet yo use the service department but our expectation is that we will get the same quality service that the sales people provided. The person in finance was great to work with too. Thank you Family Toyota. Great company! More
Refound Trust Since the moment Urich greeted me, to making my father as well as myself feel at ease with the whole unexpected experience of buying a car on a time c Since the moment Urich greeted me, to making my father as well as myself feel at ease with the whole unexpected experience of buying a car on a time crunch, he took the time to get to know what I wanted with my budget and guided me through the process. Most of my car buying experiences in the past were bad so I was very grateful to find someone I could actually trust. Excellent service!!! More