Family Toyota of Arlington

Oil change and recalls My wait time was incredible. I was accustomed to long waits that i didnt believe it when I got the call saying my vehicle was ready. All of the work w My wait time was incredible. I was accustomed to long waits that i didnt believe it when I got the call saying my vehicle was ready. All of the work was not complete but Chase(service rep) explained to me that all of the parts were not in yet and that they would call when they are in. Everyone in service was so hospitable and attentive, thank you for the excellent service. I was even given a complementary car wash...so awesome! More

1st Visit This was Don Davis Toyota, then Auto Nation and now Family appears many changes are taking place. On this visit to have my 30,000 'mile checkup I wo This was Don Davis Toyota, then Auto Nation and now Family appears many changes are taking place. On this visit to have my 30,000 'mile checkup I would give them a 4 star, which is 4 stars higher than Auto Nation More

Review Robin Leach was the service advisor for my work. He was outstanding. I appreciated the discussion I had with him at checkout about my truck's service Robin Leach was the service advisor for my work. He was outstanding. I appreciated the discussion I had with him at checkout about my truck's service needs. I also enjoyed a quick discussion with Terrence regarding 2016 models. The dealership ownership was being transferred and I had difficulty finding a working phone number to make a reservation. Why do you make it so hard to give a compliment to dealer staff? I will never again go through this excruciating process of providing all this information just to do so. And just the time I think I'm finished, up pops another window wanting more information. Do you really think people are patient enough to go through this. I suppose only the complainers are. More

Easy, Smooth Purchase David was so easy and kind to work with! He took the time we needed to show us multiple options. The entire experience was very satisfying. David was so easy and kind to work with! He took the time we needed to show us multiple options. The entire experience was very satisfying. More

Very attentive Went into get key FOB programmed and recall on vehicle. They were very attentive and professional. they got me in and out in a reasonable amount of ti Went into get key FOB programmed and recall on vehicle. They were very attentive and professional. they got me in and out in a reasonable amount of time and gave me a ride to work after dropping off vehicle. More

Professionalism and Customer Service at its Best! Purchasing our new Toyota Highlander was the best car buying experience we have ever had. Fantastic salesperson, Adam Ramsey! We contacted this deale Purchasing our new Toyota Highlander was the best car buying experience we have ever had. Fantastic salesperson, Adam Ramsey! We contacted this dealership via the internet and received a call immediately asking what vehicle we were interested in and what we wanted on that vehicle. Within a few minutes I received an email detailing what was available and a price....a GOOD price! I cannot say enough about our salesman, Adam Ramsey. My husband and I are 70 and we could not have worked with anyone who could have serviced us better. Not only did we make a deal, but had a few laughs making it. Adam was patient, professional and efficient in our car purchasing process. The entire office and staff were very professional and friendly. I highly recommend this Toyota Dealership to anyone who is serious about purchasing a vehicle with a positive experience! Love my Highlander! More

Battery issue Came in to get a battery inspection. Robin did a great job as usual helping me and informing me of the issue with the battery. Came in to get a battery inspection. Robin did a great job as usual helping me and informing me of the issue with the battery. More

Amazing car buying experience! Sergio, Dontha, Matt, and Leon all worked together to make this an incredible car purchasing experience for me. The vehicle I wanted was not on their Sergio, Dontha, Matt, and Leon all worked together to make this an incredible car purchasing experience for me. The vehicle I wanted was not on their lot, but they found one that works perfectly for me. Will I come back here for my next vehicle? Definitely. Would I recommend this dealership? Without hesitation. Thanks for all your help with finding my 4Runner! More

Great service We had a good experience with this dealership they have a wonderful customer service and they are all friendly .Jhon west was really helpful in every We had a good experience with this dealership they have a wonderful customer service and they are all friendly .Jhon west was really helpful in everything we strongly recommend this dealership. More

40000 MILE SERVICE - OIL CHANGE-TIRE ROTATION Very satisfied with the Excellent Service I received at the Dealership. They even came and ask if I would like to have my car hand washed....complime Very satisfied with the Excellent Service I received at the Dealership. They even came and ask if I would like to have my car hand washed....complimentary! I will be returning for my 45000 mile service on my Toyota Camry. Thank you Bobby and the kind young man at the counter. This was a very good experience. More