Family Toyota of Arlington

Made it right Updated 4/26/19 I followed up with Matt as requested in his response to my original post. He listened to my concerns and took them seriously. I was Updated 4/26/19 I followed up with Matt as requested in his response to my original post. He listened to my concerns and took them seriously. I was able to get the service I was originally offered and I'm happy with the end result. Thanks Matt for your assistance resolving this matter. Original Post When purchasing my 2017 Toyota Tacoma I was told the dealership offered paint touch up for chips and small scratches for up to two years for all vehicles. I also purchased RoadVantage to cover dents and dings and other cosmetic items. However, now that I wish to use said protection the dealership will not honor it. They say I should not have been told what I was told at the time of purchase. The day I was picking up my truck there was another truck there and the dealership and the owner were walking around it marking chips to be painted. It was explained to me that this was part of my service as well and that most people waited until the 2 years of protection was about to expire and then they would come in and have the chips and scratches taken care of like this customer was. Now they say we do not do this service. I initially had a good experience with Family Toyota, but now that I need them and they do not need me for a purchase they have no interest in honoring their promises. One other note. I initially tried to address this with the Service department but was told that Service and Sales are like two different companies and I need to address any issues with "them" (Sales). More

First time financing 😁 This is my first time financing my first own car! Paul Ward helped me and I’m forever grateful it’s such a wonderful car. Thank you so much again! This is my first time financing my first own car! Paul Ward helped me and I’m forever grateful it’s such a wonderful car. Thank you so much again! More

The Amazing Paul Ward!!! Paul Ward negotiated an insane deal on our cars! He totally worked with our budget! So thankful for him! Highly recommend Paul and the dealership in Paul Ward negotiated an insane deal on our cars! He totally worked with our budget! So thankful for him! Highly recommend Paul and the dealership in general. More

Great Experience start to finish Lisa Hope made buying our 2016 Toyota Tundra a wonderful and painless process. She answered all our questions and found us the best deal possible. We Lisa Hope made buying our 2016 Toyota Tundra a wonderful and painless process. She answered all our questions and found us the best deal possible. We will definitely be coming back for our son's next vehicle. I would highly recommend her. More

Exceed expectations Our salesman Paul was awesome. Made the deal smooth and fast. No hassle! Was in and out less then a Hr! Will get you the best deal. Our salesman Paul was awesome. Made the deal smooth and fast. No hassle! Was in and out less then a Hr! Will get you the best deal. More

Great experience Came in knowing only that I wanted a Toyota, and Bobby Williams and Paul Ward took the time and patience to let me explore my options while making me Came in knowing only that I wanted a Toyota, and Bobby Williams and Paul Ward took the time and patience to let me explore my options while making me feel right at home. Gotta throw a shout out to Ronnie Beck as well for making it a smooth process. Will recommend. More

Service Manager Ryan Digirolomo Service Manager Ryan Di Girolomo worked with me on the service/ (warranty work) of my new 2018 Toyota Camry and a issue with my drivers seat. He ass Service Manager Ryan Di Girolomo worked with me on the service/ (warranty work) of my new 2018 Toyota Camry and a issue with my drivers seat. He assisted me in every way and was very patient, courteous, and helpful in every way. If you ever need assistance with a service problem with your car, he is the person to see. Family Toyota made the right choice putting him in charge of their service department. Sincerely, Dennis S. McDermott Current Customer More

Fairly fast and good service I went in with questions and didn't really know what I wanted for a car. They helped me find what I was looking for and walked out with that new car t I went in with questions and didn't really know what I wanted for a car. They helped me find what I was looking for and walked out with that new car the very same day. The process took a couple of hours but it was fairly quick when you consider all of the steps that were taken. Overall I'd day I recommend this place. More

They are a big help They helped me out while I was in a big need for a new vehicle. They worked well for me when other dealers kind of just brushed me off They helped me out while I was in a big need for a new vehicle. They worked well for me when other dealers kind of just brushed me off More

Exceptional Experience I contacted the dealership via the website. Mr. Paul Ward responded quickly. He met my communication needs: email and text. He also assisted me by a I contacted the dealership via the website. Mr. Paul Ward responded quickly. He met my communication needs: email and text. He also assisted me by allowing me to send my documents digitally. Once we finally met, he presented himself well--very kind and professional. He assuaged my car buying anxiety by making the process quick and simple. As a public school teacher, my funding is tight; however, Paul worked to provide me with the best deal for my budget. I strongly recommend contacting Paul Ward when buying a vehicle. I LOVE MY NEW TOYOTA COROLLA! THANKS, PAUL! More