Family Toyota of Arlington

Hostile GM, pushy sales tactics, forced my review Only reason I did business here was because they had access to the vehicle I wanted for transfer. Very pushy sales tactics, and Paul wanted me to lea Only reason I did business here was because they had access to the vehicle I wanted for transfer. Very pushy sales tactics, and Paul wanted me to leave my review before I had even seen the vehicle. After the deal was done, my account was billed for another car note for my previous vehicle due to lack of automation. They should have informed me I needed to immediately cease automated payments from Toyota Finance. Fine, no big deal, excepted they paid Toyota Finance, had my Capital Loan money, possession of both my trade-in vehicle and Toyota Finance had the title, and they sat on my reimbursement for overpayment check until I threatened to sue in small claims court for my overpayment. After finally getting action on their part after showing them the small claims suit I planned to file, the GM called me after hours and informed me that he wasn't fully up to speed on the full details, but that they had access to very good lawyers and Toyota of Arlington did not cut checks. Not only was he wrong on the fact that they don't cut checks, but the check was dated 2 weeks back, so they had already cut the check and just decided to not mail it even though everyone else in the Toyota franchises were paid of and made whole. I received no formal apology and have told friends and family to avoid at all costs. Reasons not to do business here: - Pushy - Expect you to leave you 5 star review before you've even seen the vehicle, the contract, or finalized the fee totals. - According to Matt the GM, they have access to really good lawyers - Finance department is more than happy to cut your check, just not bother mailing it to you - Expect any issues to require threats to have action - If they do screw up, don't expect an apology. I have yet to receive one. - Interest free loan of $700 for 2 weeks? Of course, why not. I look like a bank, right? Happy New Years to the Toyota of Arlington folks. More

Purchased new Rav4 This is the third vehicle we have purchased from Family Toyota and Andrei Mihailescu. Andre was great from start to finish, answering all of our quest This is the third vehicle we have purchased from Family Toyota and Andrei Mihailescu. Andre was great from start to finish, answering all of our questions and walking us through all of the details. Thanks Andrei! More

Buying a new Toyota Corolla I was in the market for a new car, specifically a Corolla. I sent a proposal with what I wanted to several dealerships and got many replies but Family I was in the market for a new car, specifically a Corolla. I sent a proposal with what I wanted to several dealerships and got many replies but Family Toyota beat them all! So, I go to the dealership and meet Nick Chargualaf, the young man who is over internet sales and who had given me the price. Let me tell you, Nick was AWESOME, great personality and real down to earth! He took me for a test drive with absolutely NO sales pitch, he let the car speak for itself and it did, I loved it! We get back to the dealership and Nick makes sure all my creature comforts are met and makes the transaction incredibly smooth! Honorable mention also goes to Aaron who took care of warranties, etc, he also did a bang up job! With Nick I feel like a made good friend as well as having a go to guy for any new future cars or for referrals to my friends and family. Overall an EXCELLENT experience! More

Great Fast and friendly service. Rapid response on internet and texting. Paul Ward was fantastic! Very helpful with the buying process. Would definitely rec Fast and friendly service. Rapid response on internet and texting. Paul Ward was fantastic! Very helpful with the buying process. Would definitely recommend. Happy with the experience. More

Got a new corolla Did the preaproval online and got a response back quickly. Got a call back from Paul Ward who helped us g get the best deal possible on a new 2019 Toy Did the preaproval online and got a response back quickly. Got a call back from Paul Ward who helped us g get the best deal possible on a new 2019 Toyota corolla. If youre looking for a salesman and a dealership that cares about what the customer wants i recomend family toyota of arlington and Paul Ward as salesman. More

New year new car Paul ward was very helpful with getting us a new vehicle. Very helpful with understanding about a trade-in and getting us the best deal. We walked out Paul ward was very helpful with getting us a new vehicle. Very helpful with understanding about a trade-in and getting us the best deal. We walked out with one vehicle but will definitely came back to get a second one and refer our friends and family to Family Toyota of Arlington and Paul Ward. More

Hassle Free In at 1:30 pm and out at 3:30 pm. Picked up the car next morning. Good car buying experience. Do your homework before you go and you are rewarded. In at 1:30 pm and out at 3:30 pm. Picked up the car next morning. Good car buying experience. Do your homework before you go and you are rewarded. More

new car Nick was an amazing, friendly easy to work with. everyone was friendly and nice. they made it easy and fast and would definitely go back. Nick was an amazing, friendly easy to work with. everyone was friendly and nice. they made it easy and fast and would definitely go back. More

Best Car Buying Experience Super helpful staff! My brother wanted a sporty car, so we checked this place out. Two hours later he walked out with a great deal and a sexy silver 8 Super helpful staff! My brother wanted a sporty car, so we checked this place out. Two hours later he walked out with a great deal and a sexy silver 86! Shoutout my boy Paul Ward with the hookup 👌 More

Quick and easy Buying this vehicle was quick and easy with great online communication with the internet manager Nick. Super friendly and non pushy salesman. Brough Buying this vehicle was quick and easy with great online communication with the internet manager Nick. Super friendly and non pushy salesman. Brought in the exact vehicle I was looking for and had a painless buying process. More