Family Toyota of Burleson

Great dealership to buy from and my service experience has been great. I highly recommend Scott or Jenna when you need service! has been great. I highly recommend Scott or Jenna when you need service! More

I decided to wait before writing this review. I took delivery of my Tundra on June 18th, and it was quite an experience. According to my sales representative, the dealership automatically perform I took delivery of my Tundra on June 18th, and it was quite an experience. According to my sales representative, the dealership automatically performs an oil change, replaces fluids, and conducts a 125-point quality inspection before delivery. Based on my experience, I have to ask — what exactly did they inspect? After purchasing the truck, I immediately noticed several issues: the emergency brake was soft, one of the bed LEDs was burnt out, and the OEM console safe was locked with an unknown combination. I had to return to the dealership to have these addressed. Not trusting the reported inspection and oil change, I decided to perform my own oil change at 2,500 miles. I'm glad I did. I needed a breaker bar to remove the oil filter, the drain plug had no washer, and the 0W-20 oil looked as though it had gone roughly 10,000 miles without being changed. Family Toyota of Burleson either misrepresented their pre-delivery service, or their technician did a very poor job. While these were ultimately minor issues, they are things that absolutely should have been caught and corrected before delivery. To make matters worse, when I attempted to reach the dealership by email — contacting Braxton Mercer, Bryan Woodard, and Nathan Mallory — I received no response from any of them. My sales representative was the only person who eventually replied. Unfortunately, this experience has become all too common when purchasing a vehicle. Do not take a dealer's word that they have inspected the vehicle. Verify everything yourself. I will not be returning as a customer. More

I began my search for a new vehicle online, using the website to customize and build the vehicle I wanted. Several dealerships reached out to me, but Nathan at Family Toyota of Burleson distinguished him website to customize and build the vehicle I wanted. Several dealerships reached out to me, but Nathan at Family Toyota of Burleson distinguished himself. He maintained a professional and straightforward approach, providing honest and fair information regarding the price of the new vehicle and the trade-in offer. Throughout the process, we communicated primarily through text messages, and he kept me informed at every stage. He even sent photos once the vehicle arrived. On the day I brought my trade-in and picked up the new vehicle, I expected a lengthy and frustrating process. Please note that I live 2.5 hours away from the dealership. I anticipated that prices would need to be renegotiated and that it would take several hours. However, everything went smoothly and efficiently, exceeding my expectations. I had pre-arranged my own financing but was open to the dealership matching or beating the terms. Manny in the finance department was just as professional as Nathan. He was honest about not being able to improve my existing financing deal and explained the available service package options without using high-pressure sales tactics. His approach was very refreshing. I highly recommend this dealership and particularly commend Nathan and Manny for their professionalism. The experience was well worth the trip. More

Jo “Super Girl” Nugent best new car sales person ever! Jo was very knowledgeable on all new vehicle features and tech. We appreciated her honesty and straight forwardness, and she was incredibly easy to Jo was very knowledgeable on all new vehicle features and tech. We appreciated her honesty and straight forwardness, and she was incredibly easy to work with. We did our due diligence and shopped five other Toyota dealerships, and family Toyota of Burleson was by far the cleanest and had most respectful staff all the way from front receptionist to sales to service. We would absolutely buy from family Toyota of Burleson again and recommend anyone just to skip other Toyota dealerships and buy from Jo as Super Girl will find you the best vehicle and deal! More

Five stars. Highly recommend. I searched the country for the exact Tundra I wanted. I had a very narrow search, specific year, trim, mileage, and color combinati Highly recommend. I searched the country for the exact Tundra I wanted. I had a very narrow search, specific year, trim, mileage, and color combination. After weeks of searching, I found it on the lot at Family Toyota of Burleson. I'm out of state, so Jairus gave me a FaceTime tour of the vehicle. He never rushed the conversation or put any pressure on my decision. Instead, he answered every question thoughtfully and honestly. He didn't tell me what I wanted to hear, he actually knew the truck inside and out. Since it was pre-owned, he made it a point to show me every small imperfection I would inevitably see after purchasing it. There weren't many, but doing this built my confidence that nothing was being hidden. We openly discussed pricing, vehicle history, transportation cost, and the trade-offs of buying out of state. Together we landed on a fair price that accounted for my travel expenses and I put down a deposit. Manny promptly secured financing that beat my local credit union by 15 bps. Everyone did their jobs. At this point the deal was essentially done. This is where Jairus stepped up and earned a customer for life. My flight into Dallas on the Fourth of July wasn’t scheduled to arrive until 4:00pm. My plan was to Uber to the dealership, sign the paperwork, and get on the road toward Amarillo by sundown. Knowing how important it was to save time, Jairus reached out with an idea. He offered to pick me up from the airport in the Tundra so I could skip the Uber, finish the paperwork with him, and get a head start on the drive home. He had already closed the deal. His job was done. He still chose to go out of his way to take care of a customer he had already earned. During the drive, he mentioned that Independence Day is an important tradition for his family. They get together every year for dinner and fireworks. He would already be celebrating had he not decided to make my experience better. Every once in a while you meet someone who genuinely cares about doing excellent work, takes pride in serving others, and represents their company with integrity. Jairus is one of those people. My experience with the rest of the team at the dealership was nothing but positive too. Well done to everyone involved. Buying a vehicle sight unseen from another state requires a tremendous amount of trust. Family Toyota earned mine, and I wouldn't hesitate to recommend them to friends and family looking for an honest dealership. Ask for Jairus. More

We have been considering a new car for awhile. Because we purchased our last car at Family Toyota, we started there. Our salesman was Nick Nichols. He is fantastic! We probably started ou search Because we purchased our last car at Family Toyota, we started there. Our salesman was Nick Nichols. He is fantastic! We probably started ou search in March. We weren't in a big hurry and Nick was very patient with us and not pushy at all. We shopped several different dealerships and ended up back at Family Toyota where we purchased our Corolla Cross Hybrid. So if you want a patient, non-pushy car salesman, visit Family Toyota in Burleson and ask for Nick Nichols. A shout out to Sierra Minkins who sold us our last car. She has moved up at the dealership, and no longer sells. She was also the greatest. We appreciate everyone that assisted us in our purchase. More

Just moved to Burleson from Arlington a year ago. I bought a Tacoma from Family Toyota in Arlington and I was wanting to get my oil changed. Jenna George was my service advisor. She was very helpful, I bought a Tacoma from Family Toyota in Arlington and I was wanting to get my oil changed. Jenna George was my service advisor. She was very helpful, courteous and knowledgeable. My Tacoma was taken right away and the wait was very pleasurable. The dealership is very nice with ice cream and coffee for waiting customers. In short, she was fantastic. When Jenna and I were talking about service for my truck the subject of tires came up. My tires are at the end of their life and Tommy Rey suggested that Family Toyota could provide me new tires at a competitive price. The price was comparable to a discount tire store. I, therefore, bought 4 new tires from Tommy. A really great guy who took care everything that I asked and made sure that I was happy with the service. More

This is the only dealership to purchase a vehicle. This was our 4th purchase of a Toyota over the last 5 years. From the salesman Julio M. to the sales manager Sierra M. and to the finance manager Der This was our 4th purchase of a Toyota over the last 5 years. From the salesman Julio M. to the sales manager Sierra M. and to the finance manager Derek H. the experience is so pleasant and professional. The name ‘Family’ is so often the experience you feel while you’re there and when you return for service appointment or parts purchase. I will never shop anywhere else. Thanks Family Toyota of Burleson! Randy and Chery B. More

Joseph was so friendly and informative and made my first-time car buying experience flawless. I walked out in just a few hours with the coolest new ride. I recommend both him and the Family Toyota of first-time car buying experience flawless. I walked out in just a few hours with the coolest new ride. I recommend both him and the Family Toyota of Burleson very highly! More

I went to Family Toyota of Burleson today and was very pleased with my truck buying process. The entire staff was polite and professional. They made the entire experience trustworthy on my trade in and th pleased with my truck buying process. The entire staff was polite and professional. They made the entire experience trustworthy on my trade in and the sale of the new Tundra. Salesmen Julio and Doyle were very open and transparent thru it all which gave me the confidence needed on a big purchase. This dealership exceeded all my expectations and more! Thank you for being an amazing family dealership which I truly do feel it’s a family. Thanks for welcoming me to the family! God bless you all! Leathen Gilbert More