Family Toyota of Burleson

I've never experienced a quicker and better resolution of my complaint. The actions by everyone involved with my tire replacement problem exceeded my expectations. Family Toyota's concern for the customer's my complaint. The actions by everyone involved with my tire replacement problem exceeded my expectations. Family Toyota's concern for the customer's complete satisfaction seems genuine to me, and I will definitely return when my Toyota needs servicing. More

I purchased my Tacoma from Family Toyota, and I take it to their service department for all my service needs. The staff in the Service Dept. is wonderful! Lindsey is most helpful, making sure that the serv to their service department for all my service needs. The staff in the Service Dept. is wonderful! Lindsey is most helpful, making sure that the service requested gets done and gets through quickly, even when they are busy checks back and let's me know what's going on and any possible delays. Working in a customer service industry myself, I understand that things happen outside of my service representatives control and things happen, they are all an exceptional group of people making sure we're alright and even offering a shuttle if needed for nearby. This location is spot on, and you can tell with the traffic they get through there they are well liked in the area. Wonderful clean area both inside and out for waiting and a nice little area for refreshments if we need anything. Even if you don't they will ask and make sure you are taken care of! So when you go there, Make sure to ask for Lindsey, he'll make sure things get done! More

Sierra is an excellent sales person. Bought 3 vehicles from her She just puts in extra effort to make deals work out to the customer’s satisfaction from her She just puts in extra effort to make deals work out to the customer’s satisfaction More

Jason J and seth were very helpful and provided a great experience for me today. Both were able to get me into my first car. I highly recommend these two for you Toyota shopping needs experience for me today. Both were able to get me into my first car. I highly recommend these two for you Toyota shopping needs More

Jason J and seth provided my grandson with a very great and helpful experience. I'm glad they were able to help him get into a vehicle on his own. I highly recommend these two if you are looking at purchas and helpful experience. I'm glad they were able to help him get into a vehicle on his own. I highly recommend these two if you are looking at purchasing from Toyota More

Helpful, professional and a really kind guy. Made the deal easy! This is our 2nd vehicle we’ve purchased from Jason and Family Toyota and love being a part of their “family”. deal easy! This is our 2nd vehicle we’ve purchased from Jason and Family Toyota and love being a part of their “family”. More

Jo is great, she made sure to see if we wanted or needed anything. First time visiting this dealership and it was great. Will not be my last time to visit this dealership. anything. First time visiting this dealership and it was great. Will not be my last time to visit this dealership. More

The service department at Family Toyota of Burleson is only good for coffee. If you're expecting them to deliver on their promises, forget it. Promise: At 8 a.m., we'll have a tire for your vehicle by 2 p only good for coffee. If you're expecting them to deliver on their promises, forget it. Promise: At 8 a.m., we'll have a tire for your vehicle by 2 p.m. But no tire by 5 p.m. No phone call to let me know. No returned call. This was the first and last time I'll take my new Toyota to Family Toyota. More

Excellent service, great hospitality, and overall fantastic, friendly people. The entire facility is kept well maintained, clean, and fully stocked with amenities. We got help from Mustafa in sales a fantastic, friendly people. The entire facility is kept well maintained, clean, and fully stocked with amenities. We got help from Mustafa in sales and Raad and Cristian in finance, all three men were excellent help, fully describing everything in detail and not trying to slight us in the least. If ever in need of a Toyota, definitely come here and definitely seek these three out! More

I was in and out quick as possible. The team made sure I was comfortable in their waiting area. Where I enjoyed a hot coffee and tv. was comfortable in their waiting area. Where I enjoyed a hot coffee and tv. More