Family Toyota of Burleson

Family Toyota of Burleson, Texas – A ReviewFebruary 29, Family Toyota of Burleson, Texas – A Review February 29, 2020 I just completed an automobile purchase at Family Toyota of Burleson, TX. recently. Family Toyota of Burleson, Texas – A Review February 29, 2020 I just completed an automobile purchase at Family Toyota of Burleson, TX. recently. The experience was so outstanding, compared to my previous experiences with car dealerships, I felt compelled to provide this review. I have bought many new cars over the years from many dealerships. I must say that my sales cycle experience at Family Toyota of Burleson was far superior to any other I have experienced. As a result, I purchased a new 2020 model automobile from them. I have read that successful automobile dealerships’ have some common attributes: 1. The dealership provides a consistently great experience… during the entire sales cycle (f2f, emails, text, coordination, etc.) There was always focus on me…I felt that my business was important to this dealer before I even visited them. 2. The dealership’s entire staff acts like customer service professionals. This dealer’s staff was friendly, engaged, responsive, helpful, motivated, and very knowledgeable regarding the new model car I was interested in. 3. The purchase process is painless. (speed and simplicity…yet give the customer the time they need). Be informed and able answer questions about a model. This dealer did their homework prior to my initial visit, regarding questions I had…they were able to answer questions other dealers had not been able to regarding this newly released 2020 model. 4. Customers feel like they get a deal – but not necessarily the lowest price. (I was treated very well by receiving a very fair and competitive price…the details of the price were detailed to me written form. 5. Dealerships offer hands-on experiences with vehicles. Dealer encouraged me to test drive the vehicle on any type road I wanted to… (highway, around town, over rough roads, etc.), for as long as I wanted to. It was important to the dealer that I actually experience driving the car, even though I owned a previous year of the new model I was interested in. Given this dealer’s apparent “DNA”, that I experienced during the sales process, I would expect the same level of customer service in the service department. THIS DEALERSHIP IS AN EXTEMELY WELL MANAGED ORGANIZATION, THE EMPLOYEES APPEAR TO BE VERY HAPPY AND MOTIVATED…AS THEY ARE ALL SUCCESSFUL IN THEIR OWN WAY…YOU CAN FEEL IT AND SEE IT. MY CAR BUYING EXPERIENCE AT THIS DEALER WAS SIMPLY OUTSTANDING, THE BEST I HAVE EVERY HAD. More

Best Car Buying Experience Ever I bought a car Thursday at Family Toyota in Burleson. It's worth the drive y'all! At my age, I have purchased a lot of cars and Family Toyota was the I bought a car Thursday at Family Toyota in Burleson. It's worth the drive y'all! At my age, I have purchased a lot of cars and Family Toyota was the best buying experience I have ever had. My salesman, John Jones, greeted me at the door. He was friendly, professional, and he made suggestions that ended up saving me money. I came into Family Toyota with a preapproval from my CU, but at John's suggestion I agreed that Brian Mainard, Finanace Manager, could shop my financing. I imagined waiting in some crowded little room for ever. Not so! Brian is a wizard. He was so quick and he found me a better interest rate! I drove to this dealership from Ennis, TX and I am glad I did. I love my car. 45 MPG highway. More

This is the best experienced we ever had in buying a vehicle. Emmanuel Jimenez is excellent. The ease of buying a car here is the best ever, we usually spent so many hours before, but with Family Toyota vehicle. Emmanuel Jimenez is excellent. The ease of buying a car here is the best ever, we usually spent so many hours before, but with Family Toyota of Burleson it was a great experience. Five stars are not enough to describe our car buying experience with them. Other dealership is just over rated compare to this dealership. So, next time that you are planning to buy a vehicle give Family Toyota of Burleson a try first. More

I found the truck I wanted online, made an appointment, and Hannah made it easy to test drive and get the paperwork done. A very great buying experience! and Hannah made it easy to test drive and get the paperwork done. A very great buying experience! More

manny and his assistant were super helpful and they made sure I walked out with what I wanted! Everyone that helped had great customer service! sure I walked out with what I wanted! Everyone that helped had great customer service! More

I purchased my Toyota Camry a little less than a month ago. Jeff was my sales guy. I told him the car I want with the price I needed it to be at and he made it happen.Jeff is very responsive. Quick at ans ago. Jeff was my sales guy. I told him the car I want with the price I needed it to be at and he made it happen.Jeff is very responsive. Quick at answering any question I may have. I got questions, he got answers! Hassle free in that department. However, I was a little disappointed when I sat with the finance guy. He made a few mistakes and wanted me to sign a blank form. That is crazy! I told him I am not comfortable in signing blank forms then he printed printed out a completed form for me. He had to print 2 times due to discrepancy. I should be leaving a 5 stars for sales but due to a little issue with finance department, I gave an overall rating 4. More

Was great in helping me complete the purchase of my Toyota Avalon. He made the closing process very simple. I had a very good experience. Toyota Avalon. He made the closing process very simple. I had a very good experience. More

Open and low stress. Skip the big cities and go to Burleson. My kids loved it and the dealership is warm and friendly. Large inventory and good choices to purchase. Skip the big cities and go to Burleson. My kids loved it and the dealership is warm and friendly. Large inventory and good choices to purchase. More

Jason Thank you for such an amazing car buying experience, you did what others thought was impossible! You are the best!!!!! Got my new Tacoma crew cab and love it! experience, you did what others thought was impossible! You are the best!!!!! Got my new Tacoma crew cab and love it! More

Jason at Family. Was awesome put back in a tundra 5 stars for Jason Thanks again to the team at Family Toyota of Burleson. Me and my wife both got new Trucks for Jason Thanks again to the team at Family Toyota of Burleson. Me and my wife both got new Trucks More