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Family Toyota of Burleson

Burleson, TX

4.9
6,384 Reviews

801 S Burleson Blvd

Burleson, TX

76028

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6,384 Reviews of Family Toyota of Burleson

December 23, 2018

Bruce is absolutely the best to work with- Koree I've bought 5 vehicle's from Bruce & working on my 6th, here soon. I can tell you that Bruce is not your typical salesman! I'm not really a Toyota guy More

by Koree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Boles, Bruce Magallan
Dec 24, 2018 -

Family Toyota of Burleson responded

Thank you for taking the time to leave us your positive feedback! We are happy to know that you are a loyal customer and that Bruce always provides you with the best customer service! We truly hope that you and your wife will visit us again soon! Happy Holidays!

December 22, 2018

Family Friendly Service Bruce helped us to buy a new car back in September. He was so friendly and accommodating. We left that evening with a brand new car for our family. W More

by AshleyHasty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Magallan
Dec 23, 2018 -

Family Toyota of Burleson responded

Thank you for the 5-star review, Ashley! It was our pleasure assisting you and your family in purchasing a new car! Congratulations! We'll let Bruce know how much you appreciated his help. We welcome you back anytime. Come see us again soon!

December 14, 2018

Just looking My husband and I brought my sons car to the toyota service department for some general maintenance and thought we'd browse through some of the new car More

by Joan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emanuel "Manny" Jimenez, Cristian Berumen, Stevie Landers
Dec 15, 2018 -

Family Toyota of Burleson responded

Thank you for taking the time to share with us your five-star experience! Manny and Christian were happy to help you! We will make sure to pass on your compliments to them. We hope you love your new ride!

December 12, 2018

Fabulous From arriving to departure my opinion of the visit was it was like hanging out with family. The people are friendly and caring. Prompt with paper work More

by ambercollins040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Herndon, Gerrick Compton, Janet Hembey, Cody Nelson
Dec 12, 2018 -

Family Toyota of Burleson responded

Thank you for taking the time to post a five-star review! We're glad that you enjoyed working with our team and our facilities. We hope to serve you again for your future vehicle needs.

December 10, 2018

Ask for Manny Manny provided me with many options for choosing my new car! He was very responsive to my questions and concerns The dealership as a whole is very cu More

by kathyunderwood444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emanuel "Manny" Jimenez
Dec 11, 2018 -

Family Toyota of Burleson responded

Thank you for sharing the experience you had with Manny! We are happy to hear he took excellent care of you.

December 10, 2018

Jamonn was a great help and made the experience wonderful I worked with Jamonn, he was honest and quick to respond and work with me on a deal that was mutually beneficial for both of us. He had a real interes More

by Brendanbarry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamonn Little
Dec 11, 2018 -

Family Toyota of Burleson responded

Thank you for your review! We're glad that we have earned a returning customer in you thanks to Jamonn and his amazing customer service. We look forward to your next visit!

December 04, 2018

Excellent Experience I have a very good experience while leasing my need Toyota Carolla!! Manny Jimenez went about and beyond to get me the car I wanted at the price I wa More

by lakecountry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emanuel "Manny" Jimenez, Janet Hembey, Cristian Berumen, Tebo Abbas
Dec 04, 2018 -

Family Toyota of Burleson responded

Thank you for sharing! We're glad to hear our team went above and beyond to get you the car you wanted at a great deal. We'll pass on your remarks about the time it took in the finance department to our management team. If we can assist you with anything in the future, please feel free to reach out to us.

December 03, 2018

Excellent response time to issues I bought a truck from Family Toyota for my son a little over a month ago. Had a problem with a missing. General Manager Dustin and Service Director Za More

by kamaci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Used car manager David, and used car director Brian who didn;t talk to me, Dustin Herndon, Zach Jordan
Dec 18, 2018 -

Family Toyota of Burleson responded

Hello, Thank you for your feedback. I am concerned that you have had difficulty getting a spare key. I would like to discuss your situation further with you. Please give me a call at your soonest convenience. Best regards, Dustin Herndon General Manager 817-447-4400

Dec 18, 2018 -

kamaci responded

UPDATE: I received a call from their General Manager Dustin who directed me towards the right direction within his company. Service Director Zach took over and the entire team did a great job solving my issue. When I went back to Burleson to see Zach I was reminded why I went there the first place, Customer service and attention to detail was excellent. My takeaway: make sure your issue is communicated properly, Family Toyota is committed to excellent service and they will listen and address any reasonable request coming from their customers.

December 02, 2018

RAAD was great - Best car purchase experience ever. This was by far the best automobile buying experience of my lifetime! Raad was extremely patient, kind, and honest throughout the entire process. I More

by MABelfiore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raad Batayneh
Dec 03, 2018 -

Family Toyota of Burleson responded

Thank you for the positive review and rating! We are happy that you had the best car-buying experience with us and that Raad was great! It is wonderful that Raad was patient, kind, and honest throughout the process. We appreciate you recommending us and we hope that your wife enjoys her vehicle! We look forward to your future visits!

December 01, 2018

Great! Jamonn was very kind, honest, and patient throughout the entire process of purchasing my car. He made the process more enjoyable and pleasant! I'm tha More

by Sheena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamonn Little, Tebo Abbas
Dec 03, 2018 -

Family Toyota of Burleson responded

Sheena, Thank you for your positive review! It's good to know that Jamonn provided you with great service. We value your business and look forward to working with you again!

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