Family Toyota of Burleson

Thieves and liars I placed a $500 deposit down on a 2016 Toyota 4Runner trail premium. When I placed the deposit the car had not arrived in the United States yet. It wa I placed a $500 deposit down on a 2016 Toyota 4Runner trail premium. When I placed the deposit the car had not arrived in the United States yet. It was set to arrive sometimes toward the end of September. While placing my $500 deposit on the vehicle. I asked twice if I should change my mind before the car arrives is my deposit refundable? Both times they told me yes, so I placed the deposit. I contacted them a day later to cancel the deposit due to personal reasons, and they told me that they will not be refunding my $500. When I asked why they told me that it was their policy, and that it was written on my deposit form I had filled out. I read the deposit form a couple of times and no where did it say that my deposit is non refundable. They told me if I'd like they can put that $500 towards another car, but they will not be refunding me More

Great family experience My wife and I had an excellent buying experience at Family Toyota of Burleson. We were immediately greater by Gerrick Comptom and the experience from My wife and I had an excellent buying experience at Family Toyota of Burleson. We were immediately greater by Gerrick Comptom and the experience from that point on was great. We told him which car we were interested in, there was no attempt to persuade us to look at other models or anything of that sort. When we let them know that we had our own financing there was no pushy attempt by Joe in finance to try and get us a better rate, he even took my first no to the extended warranty as my final answer. We even had our 6 and 2 year old daughters with us... I know big mistake, but when the youngest became cranky the Internet sales guy came in and handed us a note asking if he could bring them ice cream. Problem solved! Once all the paper work was done and the check was signed Gerrick came back brought us to our new ride and went over all the features with my wife he even got her phone set up on the Bluetooth. I would recommend this dealership to everyone. Thanks Gerrick! More

Great day! Working with Gerrick was stress free and easy. My husband and I were trading in our car for another one. We had an idea of what we wanted and Gerrick Working with Gerrick was stress free and easy. My husband and I were trading in our car for another one. We had an idea of what we wanted and Gerrick never pressured us to look at other cars, he truly wanted us to get what we wanted. After the sale was final he took the time to ensure I knew how all the functions in my new SUV worked. He even helped me sync my phone! The whole process couldn't have been easier! More

Very Helpful! Mike and Derrick were very helpful and answered all my questions! I was surprisingly shocked that there was a dealership opened until 9pm! Thank you g Mike and Derrick were very helpful and answered all my questions! I was surprisingly shocked that there was a dealership opened until 9pm! Thank you guys!! More

Very satisfied customer!!! On Tuesday, August 13, 2016, I found a black Crew Max Tundra on the Internet. I requested the selling price and just a few moments later Nick Charqua On Tuesday, August 13, 2016, I found a black Crew Max Tundra on the Internet. I requested the selling price and just a few moments later Nick Charqualaf of Family Toyota responded to my request. Nick called me and advised that the said Tundra was at Family Toyota in Burleson but he would have an employee bring the vehicle to the Arlington dealership, which was much closer. While en route to Arlington, Nick called me and said he had a family event he was committed to attend and said that Amanda McLeroy would be meeting with me to show the vehicle and answer any questions I had. Nick said the vehicle I was interested was now at the Arlington dealership and will be ready upon my arrival. Shortly thereafter, Amanda called me and said that she was at the dealership and would be happy to show the vehicle and that I could take a test drive. Upon our arrival my wife Vikki, and I met Amanda. I must say that she was very nice and answered all our questions. Of course I was very impressed with the Tundra. Amanda was very personable and knowledgeable about the vehicle. She is a great listener and we were very comfortable with her. We did not sense any "hard pressure" and were very relaxed. In fact our experience was very pleasant. Richard, the guy in finance, also was very pleasant and knowledgeable and explained in detail all the items on the buyer's order including the extended warranty. The next day in picking up the vehicle, Amanda was there and explaided how to do some of the procedures to operate some of the features of the vehicle. She even set up my phone with blue tooth. Amanda even climbed in the bed of the truck to show me how to install the tie downs! As I was about to leave, Amanda shook my hand and said, "Welcome to the family." Today, Thursday, Nick called me to thank me for purchasing the vehicle and said if I needed anything else or if he could assist me in anyway just call him. I have purchased many new vehicles over the years since 1970 and I have never had had such great service or treated as well as Nick, Amanda and Richard treated us through the whole process of purchasing the Tundra. By the way, the folks that got the vehicle ready for delivery did an excellent job. I love my Tundra. More

They gave me everything that I had asked for. They offered me the right price. Customer service was great. I would definitely go back to do business with them again. They all made sure I got the r They offered me the right price. Customer service was great. I would definitely go back to do business with them again. They all made sure I got the right price and they car that I wanted. More

I Dont Hate the Car Buying Process Anymore Thanks to Family Toyota of Burleson! As long as Family Toyota is around I will no longer dread purchasing a vehicle! Thank You Clifton & Your Team! Thanks to Family Toyota of Burleson! As long as Family Toyota is around I will no longer dread purchasing a vehicle! Thank You Clifton & Your Team! More

Richard V. was so helpful and amazing! Great dealership! The sales experience was wonderful. Richard Valdes got me in the car I wanted and set up everything up for me. Financing went well Great dealership! The sales experience was wonderful. Richard Valdes got me in the car I wanted and set up everything up for me. Financing went well and drove out of there happy with my new car. I was so happy I left my purse there and they called me and had to go back and get it. lol More

Ava is a really great service associate Ava has always been really great in customer service and making sure service is performed correctly. This is true for either my Venza or Tacoma.. Whe Ava has always been really great in customer service and making sure service is performed correctly. This is true for either my Venza or Tacoma.. When I take my vehicles in to Ava I never have to worry. Family Toyota has always fixed my vehicles correct the first time. I have never had to take a vehicle back. Ava sees to this. I have been with Family Toyota since it opened in Burleson. I recently bought a 2016 Tacoma from Family Toyota and it was a great experience. Took my 09 Tacoma in for an oil change and walked out with a new Tacoma. This 2016 Tacoma makes I believe my 14 Toyota vehicle. All the way back to a 70's model Toyota Hatchback car. Will always own Toyota. More

Terrific buying experience This was truly the best buying experience that I've had. The staff was wonderful and Frank especially was very helpful and friendly. Family Toyota is This was truly the best buying experience that I've had. The staff was wonderful and Frank especially was very helpful and friendly. Family Toyota is head and shoulders above the competition and made the decision to move on from my previous dealer an easy choice. More